My family of 6 was stranded in Miami due to the inclement weather in Chicago. Nathalia worked so hard to get us connecting rooms and spent all kinds of time making sure my family was comfortable. She was one of the most helpful people I have ever dealt with. My story is way too long but I just want to say to Nathalia's superiors, " you have a huge asset at your hotel." Management should take care of her. Thanks again Nathalia!