I spent two nights at the Residence Inn and I had a wonderfu experience. Zuanet is simply an awesome model of Marriott's Spirit toServe. She is the personable and professional - she was able to answer the many, many questions I had and provide good guidance and suggestions for my short stay in Miami.
Laura was also incredibly helpful and friendly and courteous in every interaction with her. Your F & B team - the ladies were awesome.
Hotel: The rooms was immaculately clean and the furniture were clean. The towels, rugs, mats and drapes were also sufficient and clean. The amenities in the bathroom shampoo and conditioner were adequate, would have liked if their was body lotion as well, but maybe thats only with the other brands. The power outlets were ideally positioned in the rooms and everything was in working order. TV had a good variety of channels.
Kitchen appliances included microwave oven (complimentary pop corn), counter stove, dishwasher and huge refridgerator, coffee maker with complimentary coffee and tea. Cooking utensils were also provided as well as some cutlery and crockery.
I used the guest laundry, US$2 for Washer and US$ for dryer. I had to take many trips to use the sink in my room to rinse clothing before placing them in the washer. Installing a sink in the laundry area would be nice.
The gym is small but adequate for a quick workout, free weights, eliptical and treadmill - someone removed the 10LB weights
The pool was clean, didn't have go in, but lounged at it
The lobby area was always very clean and FREE (woohoo) WiFi service worked well in the entire property.
Food and Beverage: The market was well stocked with a variety of food, snacks and beverage items - thank your Zuanet for your suggestions!
The breakfast options were very good quality and was tasty and well presented. Loved the 'to-go' option.
Transportation: The free shuttle to and from the airport is fantastic. There was a shuttle to the malls as well. One cost US$10 roundtrip to one mall and the other was free.
I was on the 5th floor and enjoyed my stay at the hotel. Special thanks to Zuanet!