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“Great staff and customer service” 5 of 5 stars
Review of Residence Inn by Marriott Miami Airport

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Residence Inn by Marriott Miami Airport
3.0 of 5 Hotel   |   1201 NW 42nd Avenue, Miami, FL 33126   |  
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Ranked #9 of 130 hotels in Miami
Miami, Florida
1 review
“Great staff and customer service”
5 of 5 stars Reviewed July 8, 2013

Great hotel and staff. We stayed here for a week and the staff was extremely helpful and friendly, especially Shalaka McFarlane and Zuanet. They were very professional and always made us feel welcomed at the hotel.

Outstanding staff!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
awelc147, General Manager at Residence Inn by Marriott Miami Airport, responded to this review, July 11, 2013
Dear Guest,

Thank you so much for writing a review about the staff at the Residence Inn, Miami Airport, especially Shalaka and Zuanet. I am delighted that you felt these ladies were very professional and welcoming.

We look forward to welcoming you back to Miami should your travels bring you back to South Florida.

Sincerely,

Alexandra Caceres
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

273 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Charlotte
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

We arrived at this hotel fussed bc it's located back behind several hotels and out GPS kept directing us to the location I guess where the entrance use to be, lol. But once we arrived to a VERY friendly front desk clerk who let use check in two hours early and gave us a complimentary upgrade bc they ran out of the room we booked we were excited and more then happy. The hotel lobby is colorful and beautiful. They also have complimentary breakfast each morning from 7am-10pm. The room to our surprise was more then we expected! There was a full kitchen, a small cozy living room, and a large king bed with a foam mattress. The tv is on a swivel base so it is transitional from the bedroom to the living space. The bathroom is spacious and provided us with more then enough towels. There is also a air purifier which makes the air in the room feel clean and crisp. We did not get to see the pool area but the workout room will work for any one who workout . The ice machine has small ice which I loved and made my day! Overall this hotel is AWESOME. The only downfall is the $17 per day parking fee????

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
awelc147, General Manager at Residence Inn by Marriott Miami Airport, responded to this review, July 11, 2013
Dear Guest,

Thank you for taking the time to write a review. Please accept my sincere apologies for the incorrect directions given to you by your GPS. We do encourage our GPS users to use our alternate address of 1201 NW 42nd Avenue.

I am delighted to know that my staff were friendly and accommodating upon your arrival and that you enjoyed our hotel and offerings, and found the room to be comfortable and spacious. We look forward to welcoming you back to Miami.

Sincerely,

Alexandra Caceres
General Manager
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Philadelphia, PA
Top Contributor
204 reviews 204 reviews
70 hotel reviews
Reviews in 86 cities Reviews in 86 cities
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed June 13, 2013

Very nice and new hotel close to the Airport and fenced in, secure parking. Hotel is in an area surrounded by 3 other Marriott properties all sharing the same parking lot. Excellent location close to airport

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
awelc147, General Manager at Residence Inn by Marriott Miami Airport, responded to this review, June 19, 2013
Dear Celling,

Thank you for taking the time to write a review. I am delighted that you enjoyed your stay with us earlier this month.

We look forward to welcoming you back to the hotel on your next visit to Miami.

Kind Regards,

Alexandra Caceres
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Top Contributor
81 reviews 81 reviews
71 hotel reviews
Reviews in 34 cities Reviews in 34 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 12, 2013

I love to pick a diferente hotel every time I take a short trip to Miami,and this time I selected the Residence Inn.We booked a 1 bedroom suíte and the room was really large!!!Full kitchen,a living room,closet,lots of storage places,a separate bedroom.The room was very clean,nice,and showed to be recently decorated.Staff was OK!!!
It was only a short five minute drive from Miami Rental Car Center .Perfect!!!

There was two things that I disliked:the slowest and worst internet I have ever found in a hotel ,and the security check in control every time we arrived or left the hotel.The parking lot ticket never worked and I lost precious minutes filling forms to be free to go wherever I wanted!!!

Room Tip: Pick the one bedroom suíte!!!
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
awelc147, General Manager at Residence Inn by Marriott Miami Airport, responded to this review, June 19, 2013
Dear Liylly,

I am delighted to know that you enjoyed your stay with us in June in our 1 bedroom suite.
Thank you for taking the time to write a review complementing us on the size and décor of the room. We are currently upgrading our Internet service to be more efficient.

We look forward to welcoming you back to Miami should your travels allow.

Sincerely,

Alexandra Caceres
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christ Church Parish, Barbados
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 11, 2013

Nice hotel with good service, laundry, gym, etc. If you need a place for a long or short stay near the airport this is a good choice for you. It also has great internet access and free breakfast. Also near some decent restaurants and Coral Gables.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
awelc147, General Manager at Residence Inn by Marriott Miami Airport, responded to this review, June 19, 2013
Dear Guest,

I am delighted to know that you enjoyed your stay with us, and were able to make use of our free breakfast and internet access.
Thank you for taking the time to write a review and we look forward to welcoming you back to Miami.

Sincerely,

Alexandra Caceres
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleming Island, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2013

This hotel is located just off of the Dolphin Express Way. Drivign from the North ( Jacksonville) you can take the Tollroad down to the Express Way and not get tangled up in Miami Traffic.
The staff was quick, friendly and answered several questions for us. The rooms were well maintained, clean and efficeint. For this stay we chose a two bedroom suite, it worked perfectly for two couples.
Breakfast was a combination of fresh fruit and yogarts, hot items and cereals.

Room Tip: the two bedroom suites work great for groups of friends or familys with several children.
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalaka McFarla... M, Manager at Residence Inn by Marriott Miami Airport, responded to this review, June 10, 2013
Thank you for staying at th Residence Inn Miami Airport.


It is a pleasure to know that you enjoyed your stay with us; especially the efficiency and friendliness of our staff and also the breakfast.
The two bedroom suite is ideal for travelling with friends and family and we look forward to you staying with us on your next Miami visit.

King Regards,
Residence Inn Staff
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Northwich, United Kingdom
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed May 27, 2013

Stayed here for two nights in late may with my girlfriend and her parents, so we booked the two bedroom suite. Room was great, clean and with quiet a/c (don't often get that in Fla.). Although near to the airport the rooms are very well sound insulated and you couldn't hear the planes until you went outside.

Swannet on reception was very good at her job and a credit to Marriott.

We wanted to stay near the airport so that we had an easier start for our early flight, but ventured out to South Beach (10 mins), Fort Lauderdale (30 mins) and Coral Gables (5 mins).

Have been to Miami dozens of times over the last 15 years and each time I have a great time. This time however, it was quite clear that some parts of Miami are not what they once were. South Beach in particular really shocked me as previous stays here have been fantastic. It was a mess, rubbish everywhere, loads of police, and a real undertone of trouble. Really shocking to see. Decided to go someplace else.

Hotel is great though and if you are staying in the area, stay here, you won't be disappointed.

(Don't bother visiting South Beach though)

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalaka McFarla... M, Manager at Residence Inn by Marriott Miami Airport, responded to this review, May 28, 2013
Thank you for staying with us at the Residence Inn Miami Airport.


Zuanet is one of our super stars at the desk and we are glad to know she made your stay comfortable.
South Beach does get a bit busy over the Memorial weekend. If you are ever in the area again, please stop by the desk and we can recommend some other options.

We look forward to your return.

Best Regards,
Residence Inn Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn by Marriott Miami Airport

Address: 1201 NW 42nd Avenue, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Miami
#13 Family Hotel in Miami
#15 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Miami Airport 3*
Reservation Options:
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Also Known As:
Residence Inn Miami Airport South Hotel Miami

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