Let me start off by saying, when doing a review, I always give my honest opinion. Bad and good. I hope it's appreciated by future travelers and by the management.
I just returned from a 5 day/4 night stay in Miami at Hotel Urbano and I was unlucky enough to have my room flooded on Halloween night. A hot water pipe burst above my bathroom that completely flooded my room and I suspect a few others. Although it was a little chaotic for awhile and my evening was almost ruined, the staff at the hotel were great. They immediately responded to my call and had me and my belongings moved to a new room within a short amount of time. After I was settled into my new room trying to figure out how to salvage my evening, a gentleman called from the front desk apologized again and said my entire stay including valet charges would be comp'd. I was preparing myself to have to fight upon check out to get that night comp'd, so I really didn't expect the entire stay. It was a pleasant surprise after an awful evening.
Despite the problem I had, there are many pro's:
The staff is extremely nice. I can't say how important that is. They always said hello and engaged me in conversations, when most people in Miami won't even acknowledge your existence.
For me the hotel is in a great safe location. It's in Brickell and within driving distance to SoBe, Coral Gables and many many restaurants and a lot of shopping. There isn't anything I can think of within walking distance, but I had my car, so that wasn't an issue. The hotel does have a small restaurant area, but I never saw anyone dining there. It would have been nice to use that area to include breakfast with your stay like most hotels do nowadays.
You can tell this was a older hotel that has been completely remodeled, but it is very quaint and charming. It feels very high end in most areas. It's very modern and funky with lots of sculptures and artwork. The pool is gorgeous. The landscaping is lush and tropical.
The rooms were very basic, but clean and modern looking. They are well maintained and adequately sized for one or two people. The beds were extremely comfortable and had down comforters and pillows. They also have a nice large flat screen TV and a small refrigerator. That is nice to have, especially when your stay is a little longer. I had a "city view" room which was really a view of a parking lot, but I didn't really care. I never looked outside my window.
The wifi connection was awesome. No connectivity issues like other hotels. They also have a small business center.
Now the cons:
The were is no closet or hangers. I had to be creative and find things to hang a few items of clothing on.
The shower floor is terrazzo and VERY slippery with or without soap added to the mixture. They should provide a bath mat before someone slips and has a tumble.
The AC thermostat has a motion sensor in it. That means when there is no motion in the room, the AC cuts off. I wondered why it was so hot in my room when I returned later that evening. I didn't notice that until I moved to the 2nd room, because apparently someone had figured out how to disable the sensor in my first room. I spent the entire night miserable waking up sweating until I figured out how to bypass it the last night I was there. I know that is for cost saving measures, but boy did it make for a miserable nights sleep.
I suggest you call reservations to verify everything about a week before your stay. Somehow I had 3 (yes 3!) separate reservations under my name, all with the wrong rate. I had to speak with a supervisor because the person I spoke with flat out refused to honor the rate I was given in an email confirmation. I am relieved I called, because I would have been charged for 3 seperate 4 night stays on my credit card.
I think my biggest complaint is about the valet parking. It is ridiculously expensive. When I was making my reservations I got a great rate, but no one told me about the REQUIRED valet parking until I read it on here. Then you have to factor in the $29 a night fee + tips to the valet which increases the room rate significantly. It's such a small hotel, I'm honestly not sure why they need a valet. Maybe just because it's a Miami thing? If they insist that you valet, then they need to drastically come down on the price. $29 is just way to expensive. I'd say $15 max.
Despite the flooding issue and the few cons I listed above, I would most definitely stay at Hotel Urbano. None of them were a deal breaker. Hopefully the management will take note and make a few changes. (Especially since I'm seeing alot of complaints about the price of the valet parking!) The staff went above and beyond to make sure I was taken care of and happy and that was much appreciated. I will most definitely be back next year, if not sooner. I just hope I have better luck with the water pipes next time!