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“older hotel,but nice!” 4 of 5 stars
Review of Hotel Urbano

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Hotel Urbano
3.5 of 5 Hotel   |   2500 Brickell Ave, Miami, FL 33129 (Downtown)   |  
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30% off room rate
Ranked #18 of 130 hotels in Miami
Destin, Florida
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“older hotel,but nice!”
4 of 5 stars Reviewed 3 weeks ago

This hotel is an older property, but in a great location. It was the first hotel we ever took our dogs to, so a new experience> The staff was friendly. For a dog friendly hotel, very little grass for them to do their business. Overall, good experience!

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Sales Manager at Hotel Urbano, responded to this review, 1 week ago
Thanks so much for the review! We're glad you were able to spend time with your pups at our boutique hotel. We'd love to welcome them back soon!
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398 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Stuart, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a girl's weekend for a friend and I and we wanted to be close but not too close to downtown. It was perfect! We were able to ride the trolley for free and walk to Viscaya. This was important because even though I loved the location and the hotel the parking fee was a shock. I understand that parking is at a premium in Miami but just be prepared it is $24 + taxes. The hotel was CLEAN and modern and the beds were super comfy! The pool area was gorgeous with the water and fire features. I too took advantage of the Florida Resident's Special, check out their website for options.

Room Tip: Top floor overlooking the pool had great views
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Sales Manager at Hotel Urbano, responded to this review, 1 week ago
Thank you for choosing Hotel Urbano for your girl's weekend! We're so glad you enjoyed our pool area and the Brickell trolley. If you find yourself in the area again please feel free to contact us directly at sales@hotelurbanomiami.com
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Naples, Florida USA
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Hotel Urbano is a winner: Well situated downtown and near the Key Biscayne Causeway, bright and modern, small yet intimate amenities, decent bar, terrific service, reasonable price, and 2-fer in that it is not only a hotel but also a gallery for contemporary local artwork.

We paid a rock bottom, Florida resident rate for our one night stay. The room had crisp linens, and a clean bathroom. It was amusing to see the labor saving (read cost effective) details for management. e.g., Only one wastebasket, and disposable coffee cups. But there was complimentary toiletries, in-room coffee, black out drapes, and a balcony that overlooked the pool.

We enjoyed a sunset, happy hour cocktail by the amoeba shaped pool Towels are provided by the concierge at the front desk. Later that night, the fire pit provided an atmospheric place to wind down. Unlike some properties, the pool does not close. The ambiance is lovely, and well respected by the guess. The hotel surrounds the courtyard, and a decent air conditioned exercise room on the floor above the lobby also overlooks the pool area.

We had a speedy check-out, receiving a printout under the door that was very efficient. Staff was terrific and cordial. Shout out to Martine and Elizabeth for their very professional and attentive service. Because artwork is changed out several times a year, we were shown favorite and not so favorite artists. Just ask.

Mandatory valet might be annoying to some, but for $24 a night plus valet tip, there are unlimited in and out privileges. The convenience is well worth it.

Room Tip: Ask for Balcony Room with pool view rather than city view.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, 4 weeks ago
Your lovely, detailed review of your recent stay with us made our day! We're so happy that you found our art collection to be interesting - it's great! We hope to have the pleasure of welcoming you back again soon!
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Jensen Beach, Florida, United States
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 17, 2014

We live 100 mile north of the Hotel Urbano so I am familiar with Miami and the Beach area. I have stayed at a few places in Miami and on the Beach over the years. We had a wedding ceremony almost within walking distance from the Hotel Urbano so it was suggested that we stay close by and made reservations a month in advance. I had a meeting in Coconut Grove 2 weeks before our wedding and decided to drive by the Urbano on the way to the Grove to check it out. I was not impressed by the facade that faced the street and thought that maybe I should book at the Marriot up the street as I had stayed there in the past but I was on a budget and so I stayed the course. On check-in day I called first to see if we could we check-in very early which for us was allowed. I wish I didn't have to pay for parking but it seems to be the norm everywhere but show me what I get besides a parking space. The attendants were great with excellent service from 3 different attendants over the period of my stay. They could not have been more pleasant and accommodating and I tipped them ten dollars when I left I was so satisfied as they went above and beyond just providing a parking space. So now check-in, inside the hotel is very South Beach energy. Bright, colorful, contemporary. Katrina behind the front desk was very pleasant at check-in and the 2 rooms we booked were better than I had expected. I was fully aware of how much I could have spent at larger hotels so at the price point we were at the accommodations were better than I anticipated. The room was bright, reasonable size, clean and comfortable. Now if you want the city or water view it is definitely available but for a price. I'm the type of traveler who does not spend much time in the room, but I want a clean room, big bed, nice gym, a pool, restaurant, Wi-Fi etc. and Hotel Urbano had it all. Whenever I was in contact with personal I was greeted by name, upon returning after my function I was asked all about the wedding by the staff and I realized I was getting 5 star service at a small hotel. When checking out I talked to the manager on the way down the elevator and explained I could have stayed at a larger more expensive hotel and be the small fish in a the big pond but I really felt that being in a 65 room hotel I really felt like an I was an important guest. We all know you get what you expect, here at the Urbano I did not expect much and I got way much more. I would definitely stay here again and I do recommend this hotel to those that have the right frame of mind for a small boutique hotel.

Room Tip: A room overlooking the pool is best if that's what you like,
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, 4 weeks ago
Thanks so much for taking the time to submit such a thoughtful and kind review - we appreciate it! We agree that often times boutique hotels deliver an experience and service level that's unexpected by the guest....adding to the charm! Next time you are back in Miami please feel free to drop us a line and we will be happy to assist with your reservation sales@htoelurbanomiami.com
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London, United Kingdom
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed June 10, 2014

I booked this hotel in August based upon the excellent reviews on Trip Advisor and I wish more than anything that I had booked any other hotel, as I would have had a better experience than I did here.
The hotel was the last on our Florida trip to celebrate our 10 year anniversary, and we were very much looking forward to being in Miami following a relaxing week in the Keys.
Based upon the reviews about the expensive parking, I opted to take the car back to Alamo on the first day and then walk or public transport our way around the city. The hotel kept our bags safe while we returned the car, and this was the only customer service of any quality that we experienced throughout our stay.

As mentioned, I booked a City View King Room in August 2013 through booking.com. The welcome was unenthused and we were pointed to room 115. First of all, let me assure you that there was no City View, as there was no view, full stop. We were offered the car park and underside of the motorway above; I live in London and I have a better view than that! As the general manager of a 669 bed residency I always want to know if a resident/guest has a complaint so I can best rectify it, so I offered Hotel Urbano the same courtesy and went to reception to register my disappointment, again I was met with little in the way of customer service. The man told me that this was a city view room, when I challenged him that a 'Pool View' would have a view of the pool, he argued that I had a view of the City; I had a view of the car park and underpass, nothing more. He registered my complaint and said that it would be put on my reservation and we would be moved tomorrow (Saturday) when they had an available room. I understand that there was no alternative so fair's fair and it was left at that.

The Saturday morning was awoken with this awful cackle coming through the paper thin connector door at 07:00. I couldn't possibly sleep through the noise so just got up and enjoyed the HUGE shower, however because the bathroom door is just a slidey door it offers no privacy or noise concealment and it woke my fiance up.

We went out for the day expecting to return to some sort of instruction regarding our room move, however none was offered, and by this point I was so bored of the incompetency and lack of expectation management by the staff of Hotel Urbano that it wasn't even worth trying to discuss matters with them further and we retired to our room.
The room is a good size and the bed is very large and comfortable, however because we were next to the road there was a light right outside the room, which even with the curtain closed would peek through into the room which is very distracting.

I was awoken at 01:00 from the 'cackle' next door emanating through the paper thin door. This went on until I could not bear the noise any longer and asked them loudly but politely to shut up because I was trying to sleep. Well.....the 'cackle' was not as polite, came out of her room, knocked on my front door and proceeded to call me every name under the sun, and I mean every name, including the C word, which I feel is nothing short of disgusting.

I retorted by telling her to shut up, but did not rise to swearing as that is just not acceptable in a public hotel with a stranger. I was so angry and very intimidated so called the front desk from the room phone, explained that I had been threatened and sworn at and that the noise had not ceased. I was told security would visit and that was that. I heard nothing more from any member of staff and was very uncomfortable about sleeping in that room and stayed away playing games on my phone until I was certain that they had gone to sleep.

Upon the day of check out I awoke to the bill under the door - so they did know where we were! The check out was completed by the 'operations manager' according to his badge. He did not ask anything about out stay, our experience, nothing. Again, another example of the truly appalling staff at Hotel Urbano.

I have offered a 'poor' rating as opposed to 'terrible' as the hotel does have some lovely art to look at, a nice pool area, and the rooms are generally nice - however they lie in their description, have no concept of customer service, and you have no idea what crazy lady might be in the room next door!

P.S. To the manager who seems to like to comment on all reviews, I beg you not to - you and your staff had no interest in listening to me or assisting me while I was in the hotel when you had power to affect my experience, so do not pretend to care now.

Room Tip: It doesn't matter which room you choose, they lie about them all.
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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, 4 weeks ago
While we understand you were frustrated with your stay and requested we not respond, we would like to still take the time to thank you for sharing your review. Should you return to Miami, we would love for you to give us another try.
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Calgary, Canada
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 24, 2014

Based on the many excellent reviews given on TA we booked this hotel and had high expectations however I can say that our experience at the Urbano was just average, nothing outstanding.

Rooms - comfortable beds but there is NO privacy when it comes to the bathroom. The bathrooms have sliding doors which have gaps on either side (and no locks) meaning anyone is the room has a very clear sight of what going on behind closed doors. No problem seeing someone use the toilet or having a shower so keep that in mind if your sharing a room with someone you're not extra close too.

Valet parking only - Overnight parking is $24/night + taxes which comes to just over $30/night which will be billed to your room. Although it appears that paid parking is pretty standard in Miami we thought these rates were pretty outrageous...but then again everything is expensive in Miami.

Swimming pool - Very nice pool area and not overly busy; at least when we were there.

Food/meals - Expensive!! Our room rate came with free breakfast with a value of $30. We used $25 of that voucher but were still charged $9 for gratuity and service fees.

Location - There is nothing within walking distance within the hotel so you will either need your car or use the free trolly that stops right outside the hotel. Make sure you ask the hotel staff the trolley's to catch as the trolley operators are not very dependable to direct you to where you want to go or tell you where to get off. We used the trolley to go to Bayside Market Place and it took us about 20 min.

Although this hotel was OK we probably would try somewhere else next time.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, May 26, 2014
We appreciate you taking the time to review your recent stay with us. We're so sorry to hear that you thought our art, boutique hotel to be average. We are glad to hear though that you were able to enjoy the free trolley to explore downtown Miami, our lovely pool area and the comfy beds. We do hope you'll try us out again in the future.
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Portsmouth, New Hampshire
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2014

We thoroughly enjoyed the Urbano ! Great location at the foot of the Rickenbacker Causeway to Key Biscane, close to the Vizcaya Museum, Fairchild Tropical Gardens, and Bayside Shops and Restaraunts. The staff was excellent.....they really took good care of us. We enjoyed the breakfast and lunch at the pool.
Hoping to return this fall......

Room Tip: We had a pool view room and really enjoyed it.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, May 26, 2014
Thanks so much for your fantastic review! We're glad you loved the hotel and our location.....when you start planning your visit in the Fall please feel free to reach out to us directly for the reservation sales@hotelurbanomiami.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Urbano

Address: 2500 Brickell Ave, Miami, FL 33129
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 130 hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Urbano 3.5*
Official Description (provided by the hotel):
Hotel Urbano is a stylish, urban boutique hotel with a resort flavor, well situated within the active Brickell Avenue Business District. The eclectic and relaxing ambiance of the inviting pool deck and innovative, savory cuisine from Bistro Urbano & Bar with indoor and outdoor seating create the perfect setting for both guests and local residents to mingle and meet. Conveniently located minutes from downtown Miami, Key Biscayne, Coconut Grove along with many of Miami's famous attractions such as Miami Seaquarium, Vizcaya and Jungle Island. ... more   less 
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