My husband and I along with our college age daughter stayed at the Hotel Urbano in September 2013. We had no car but was able to traverse the city with free shuttles, one shuttle just outside the hotel door. Employees were pleasant and helpful! Operations Manager Kashan Saeed went out of his way to make our stay memorable. One day we went on the "Food Tour in Little Havana" on the recommendation of one of the waitresses.Take the free shuttle than if you are a walker, you can walk to Little Havana. Great experience. There is a restaurant in the hotel. They do offer room service. Quality of the food was very good. I would say a little on the expensive side however portions are large enough to share. Room was comfortable and clean. Housekeeping was quick with special requests. We would definitely return to this hotel. It's exactly what I was hoping for; good location, smaller sized hotel so felt safe and comfortable while we were present at the hotel and while we were away from the hotel sightseeing I had no worries about safety of the things left in our room. Oh I think it's Thursday night they have karaoke at the bar.. Ha!