Our first impressions were when we were greeted by a very friendly parking attendant that helped us with our luggage. The main lobby has a real cool funky look and there was a DJ playing on Friday night. From the people at the front desk to the bartender at the in-house bar and restaurant (available poolside), everybody was more than accommodating and friendly, and made us feel extremely comfortable.
This is a pet-friendly hotel that accommodated our big dog. All the staff were great with him, even bringing him treats!
The pool area is like your own private grotto with comfy couches under gazebos with an awesome outdoor gas fire pit.
South beach is a 15 minute car ride and a $25 cab ride away.
There is a free trolley service that stops right across the street that will take you right into the entertainment district for free and runs until 11 (but 10:30 the night we were out, you can walk back though in about half an hour).
We travel quite an bit and only stay 4-5 star and these guys are 4-stars, easy. It's almost like you live in a nice neighborhood of Miami.