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“excellent stay” 5 of 5 stars
Review of Hotel Urbano

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Hotel Urbano
3.5 of 5 Hotel   |   2500 Brickell Ave, Miami, FL 33129 (Coral Way)   |  
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Ranked #25 of 129 Hotels in Miami
shelton, CT
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
51 helpful votes 51 helpful votes
“excellent stay”
5 of 5 stars Reviewed November 4, 2012

We decided to stay here for a couple of night before our cruise. The hotel was perfect. Gorgeous room and pool area. We had a balcony over looking the pool that was nice. Trolley was downstairs right across the street that brought to Bayside. Such a nice way to spend a Sunday afternoon. Trolley was free and took us on a nice tour of the area. Bellman was awesome as well. Actually everyone was terrific. We had breakfast one morning and it was very good. I didn't think the prices were any higher than if you stayed at a different resort. We didn't have a car so the parking surcharge didn't bother us. We asked how to get a taxi and all they did was ask us when we wanted it and they called when it came. Perfect!!!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, November 7, 2012
Thanks so much for taking the time to review your recent stay with us - we're so glad to hear you had a good time! We hope your cruise was fabulous, and look forward to welcoming you back soon!
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417 reviews from our community

Traveler rating
    210
    137
    49
    11
    10
See reviews for
85
144
32
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rochester, New York
Top Contributor
85 reviews 85 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed October 18, 2012

This hotel was comfortable, clean and the furnishings were nice but it is definitely not accommodating for business people who need a proper desk to work from, the one provided was simply too small. Also, the desk chair is between the bed and the desk, you don't get much space to maneuver and you're constantly needing to push the chair out of the way so you can access that side of the room. I also disliked the double use of the sliding wardrobe/bathroom door, I was constantly sliding that thing back and forth when trying to get dressed in the morning, it was so stupid.

The bed was comfortable and the bathroom was large but I was so disappointed to only have a shower and not a bath (I didn't make the booking). However, the hot water was NOT hot enough (and apparently this was worse on the 3rd floor) and she shower floor is a SLIPPING HAZARD. I almost slipped the first time when using it and my boss did slip in his one and hit his head against the door. The shower door arrangement is also really stupid because to turn on the tap you have to either be in the shower with the door shut to reach it (and thereby get briefly showered with cold water) or if you stand outside the shower you need to reach around the door to turn on the tap which requires long arms.

The breakfast was large and nice but we did not appreciate the almost $3 "service fee" for eating there (this was not even room service!). An OJ, coffee and bowl of oatmeal cost almost $20 once the tax and service fee were added on. Ridiculous. Unfortunately for us the hotel was not well located to anything without a car and even waiting for a cab took 15-20mins. So, going elsewhere for breakfast was not an option.

My fridge I had to turn off because it was too noisy and my boss and colleague complained that many of their TV channels didn't work properly. But, the wireless was good (and free). My wake-up call was also late one morning too.

I think this place makes a nice tourist hotel but I won't be staying here again because it was really impractical for my needs.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, November 21, 2012
Thanks so much for taking the time to review your stay with us - we appreciate your comments and feedback. We are sorry to hear you seemed to not have a great expereince - our business travelers typically love the accomodations, so we're sorry you did not feel the same. Please feel free to conact our General Manager, Joe Bru, directly with your concerns so we can address them before you visit us again joe.bru@hotelurbano.com . Thank you.
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Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 9, 2012

When we went there we had been traveling the states for weeks and didn't know what to expect. This is a newly renovated hotel in a modern style. It's clean, quiet and the restaurant does great food at good prices.

The best part of it was the staff, they were so friendly and lovable and really made our stay a treat. Special mention to Jennifer in the bar and restaurant, Marcia on the front desk and Lairo at the front door. We'll miss them

It's not right in the centre of town but it's only a 10 minute taxi or 30minutes on the free trolley service across the road.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, October 11, 2012
Thanks so very much for taking the time to review your recent stay with us - we appreciate it! We love to hear when our staff does a great job - so thanks so much for mentioning Jennifer, Marcia and Jairo - I will pass along the kind words. We hope to welcome you back again soon!
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San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2012

I have to say that the staff at this hotel went above and beyond for our entire family. We were in town for a wedding and the majority of the grooms side of the family stayed here, while others stayed at a more "upscale" hotel. We had a blast. You all catered to our every whim. You allowed us to take over your lobby, bar and restaurant and have a most memorable time with our family. After the wedding, my dad bacame ill and we had to extend our stay and your staff showed such concern and were such a big help to my mom and I during this time. Again thank you to all of you at Hotel Urbano.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, October 1, 2012
Thanks so much for taking the time to review our little hotel - it was an absolute pleasure hosting your entire family over the big wedding weekend! We hope that your father is feeling better - and we hope to see you back in Miami soon!
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Ionia, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 21, 2012

My family I arrived in Miami during tropical storm Isaac, we were in a bind and needed a room at 10:30 am called the Urbano and told them we needed 2 rooms now if possible they said they had to available and the we could come now, The rooms were clean, nice weight room, beautiful pool area ( didn't get to use it because of Isaac) the staff was wonderful, even when we had to stay past check out time because our cruise was delayed do to Isaac. I would recommend the Urbano to anyone

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, October 1, 2012
We're so glad to hear that we were able to accomodate you during TS Isaac - Hopefully your during your next visit to Hotel Urbano and Miami we will have nicer weather so you can fully enjoy the pool area! Thanks so much for taking the time to write a review -
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Port Aransas, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 15, 2012

We were here for a family member's wedding.....staying 4 nights....Professional, thoughtful, attentive staff and excellent service. Yea, Michael! Rooms very clean, quiet,comfortable.
Pool area inviting, fitness room clean and well equipped.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, September 19, 2012
Thank you so very much for your review. We are so thankful and happy that your family decided to stay with us during such a special time! We hope that if you are ever in Miami again you will come back and stay with us - I will pass on your kind words to Michael!
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Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 10, 2012 via mobile

Great place... Even better staff, very helpful polite and informative.... Great location. .. We had a great time.. Peaceful in the room, clean ones.... Nice cabana and pool area... Good food as well... Thumbs up for them

Stayed August 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, September 19, 2012
Thanks so much for taking the time to send us a few kind words regarding your recent stay with us. We are so glad you enjoyed your visit and hope we have the opporunity to host you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Urbano

Address: 2500 Brickell Ave, Miami, FL 33129
Phone Number:
Location: United States > Florida > Miami > Coral Way
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 129 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Urbano 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
Hotel Urbano is a stylish, urban boutique hotel with a resort flavor, well situated within the active Brickell Avenue Business District. The eclectic and relaxing ambiance of the inviting pool deck and innovative, savory cuisine from Bistro Urbano & Bar with indoor and outdoor seating create the perfect setting for both guests and local residents to mingle and meet. Conveniently located minutes from downtown Miami, Key Biscayne, Coconut Grove along with many of Miami's famous attractions such as Miami Seaquarium, Vizcaya and Jungle Island. ... more   less 
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