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“No Show for Day Trip to Key West” 1 of 5 stars
Review of Miami Tour Company

Miami Tour Company
1521 Alton Rd., Miami, FL 33139
+1 305-260-6855
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$84*
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Ranked #34 of 148 Tours & Activities in Miami
Certificate of Excellence
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Owner description: We earned a Certificate of Excellence from TripAdvisor. Travelers have shared their opinions and are impressed with the quality of our business.
chicago
Senior Contributor
24 reviews 24 reviews
9 attraction reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“No Show for Day Trip to Key West”
1 of 5 stars Reviewed May 24, 2015 NEW

The bus never came to pick us up. We r still waiting outside our hotel. Called n girl told us 630 and we have been waiting since its 740. Completely ruined our trip. We r hoping to get a last minute rental to get there. Unbelievable service. Bait n Switch. And they better issue refund.

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Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Chatham, Canada
Top Contributor
87 reviews 87 reviews
27 attraction reviews
Reviews in 41 cities Reviews in 41 cities
52 helpful votes 52 helpful votes
“Very enjoyable!”
4 of 5 stars Reviewed May 18, 2015 NEW

Visited the Bayside Marketplace and decided to take a boat tour. Certainly did not regret it!
Sat upstairs in the shade under the covered deck on the Island Queen. Enjoyed the tour guide's information about the sights and the homes we passed by. We even laughed at her funny jokes!
Most enjoyable tour.

Visited May 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Plains, New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Key West Snorkel Booze Cruise”
3 of 5 stars Reviewed May 17, 2015

Booked the Key West snorkel through Miami Tour Company. Very long day. Bus ride took almost 5 hours between all the pick ups, breakfast stop. The driver kept talking about stopping for breakfast, which would be in a half hour. 1.5 hours later he pulls into McDonald's (yes seriously - he took everyone to McDonald's like a bunch of children on a school trip). The way he kept talking about it, I expected to be taken to some place where we could try the local flavor, but instead we ate at McDonald's on our vacation. The 1.5 hour wait in key west was painful. The snorkel itself was not great. The boat was way too crowded and took forever to get everyone in the water. The party after the cruise was fun. The crew was great. Ride back to Miami was not too bad. Not worth wasting a day for this. Better off spending the day on the beach in Miami.

Visited May 2015
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MichelleMoore, Owner at Miami Tour Company, responded to this review, 6 days ago
Hi StephenA2011,

Thank you for your feedback. I'm sorry we did not exceed your expectations. We try to make our schedules as clear as possible before passengers book the trip so there are no surprises.

McDonald's is the best place to stop quickly. The information about this stop is listed on our FAQ's:

Do we stop on the way to Key West?
It depends. If passengers wish to take a break, we will stop at the McDonalds in Tavernier at approximately 9:00 AM. There is also a convenience store and a grocery store in the same vicinity.

The 1 1/2 hour before and after the snorkel trip is your opportunity to experience Key West local flavor or visit a museum.

I'm sorry to hear you didn't enjoy the snorkel tour itself. The boat is often full. Howevber, after the instruction, there are a couple of ways to get into the water - you can get in via the stairs or jump off the side of the boat.

Once again, thank you for your feedback. Comments like yours help us to make our tours better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Top Contributor
124 reviews 124 reviews
54 attraction reviews
Reviews in 62 cities Reviews in 62 cities
77 helpful votes 77 helpful votes
“Good Tour to Everglades”
5 of 5 stars Reviewed May 4, 2015

Tour arrangement with Miami Tour Co was straightforward, quick e-mail confirmation plus they communicated to us of pickup traffic disruptions that morning. Pickup was in front of Holiday Inn Biscayne, smooth journey to Safari Park, plus free cold bottled water was supplied. Airboat ride through the 'glades where we saw many 'gators, the alligator show, and photo op with 'snappy' were memorable. Drop-off was at Bayside Market, wonderful tour overall.

Visited March 2015
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London, United Kingdom
Senior Contributor
48 reviews 48 reviews
4 attraction reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
“Really professional and slick service”
5 of 5 stars Reviewed April 27, 2015

Did 2 tours with them- Everglades and boat trip. Both ran on time and very informative. Gus was excellent- lots of info, personal touch without being overbearing etc. I would definitely recommend using them. The coach is comfortable as well.

Visited April 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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