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“Spent most of the way listening to sales banter about additional activities” 2 of 5 stars
Review of Miami Tour Company

Miami Tour Company
429 Lenox Avenue, Miami, FL 33139
305-260-6855
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Ranked #43 of 176 activities in Miami
Type: Tours
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Owner description: We earned a Certificate of Excellence from TripAdvisor. Travelers have shared their opinions and are impressed with the quality of our business.
Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Spent most of the way listening to sales banter about additional activities”
2 of 5 stars Reviewed June 10, 2013

Key wast was a great place.The trip however was a long drawn out affair.The coach was advertised as having a video system but instead we had to listen to the driver selling additional activities.We were told on the way there that we will be leaving at a certain time.Due to the fact the extra activities could not be completed in the said time frame, we were 1 hour late leaving Keywest so we arrived back in miami very late.We had the same driver who had driven us to the keys so he had been awake probably 17 hours or so which I do not believe to be safe,We also saw the same driver at 0630 the following morning to take another tour

Visited May 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleMoore, Owner at Miami Tour Company, responded to this review, June 13, 2013
Hi gary2507,

Thank you for your feedback! I'm sorry we didn't exceed your expectations. Our audio tour system is available on our Miami City and Everglades Tours but is not advertised as being available on the Key West excursion. However, we are just a few weeks away from releasing a free app for guests to listen to on their mobile device.

Many people choose to take the Key West Tour but have not planned any activities once they arrive. We find it helpful to give people a map and suggestions. We don't intend for it to sound like a sales pitch, and I'm sorry if you felt like it did.

Thank you for addressing the driver, and the long day. While you are having a great time in Key West, the driver is resting in a comfortable room so he is rested on his return trip. We take safety very seriously and follow DOT rules and regulations regarding the amount of drive time a driver can be on the road in a span of 24 hours.

Once again, thank you for your feedback. We hope you can join us again in the future. Please contact me personally on your next visit.

Best regards,

Michelle Moore
Owner
Miami Tour Comapny
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 attraction reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Possibly the best value tour in USA!”
5 of 5 stars Reviewed May 26, 2013 via mobile

This is a great tour if you have limited time in Miami and want to see a lot in one day. We did the Miami plus everglades tour, it was a great day. Jim our tour guide was excellent. Would highly recommend going with this professional and efficient company

Visited May 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
12 reviews 12 reviews
6 attraction reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Airboat ride saves Everglades Tour”
3 of 5 stars Reviewed May 14, 2013

We did the Everglades with Miami Tour Company. Our guide Derek was a lot of fun. The bus was punctual and clean with earplugs (for the airboat ride) and a bottle of water provided. On arrival at Gator Park we found few toilets for the number of people and little time before our airboat ride. The airboat ride was great although there was little wildlife the day we were there - only one alligator plus a couple of babies. Lot of birds though. The fast part of the ride was fun - spinning around and broadsides etc. The airboat driver was also good with his knowledge of the Everglades. After the airboat ride there was a "show" which consisted of a fellow showing us a scorpion and cane toad. He then showed us how to handle an alligator which was a lot more interesting. Photo ops with a small 'gator were available for a fee. There are also cages of alligators but small cages filled with alligators lying over each other to get the small bit of shade are not appealing. Derek kept the tour going but things at Gator park could be improved.
When we booked this tour we were given an option of booking an airport transfer with World Airport Transfer which we did. Due to late planes we could not make our original flight, arriving a couple of hours later. We emailed the company from Mexico to advise this but were not met because we did not ring the Miami Tour Company. So I would not recommend this transfer unless you are travelling domestically in the US, have a cell phone and inderstand US phone numbers. It is cheaper to get a cab in from the airport anyway - a flat rate of $33. And to go back out there is a bus - Airport Flyer Number 150 along Washington Ave for $2.35.

Visited May 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleMoore, Owner at Miami Tour Company, responded to this review, May 17, 2013
Hi Maberle,

Thank you for your feedback. I am happy to hear you enjoyed the airboat ride; it is one my favorite things to do :)

You must have purchased our everglades tour through a 3rd party that up-sold you an airport transfer. I've never heard of a company called "World Airport Transfer". Thank you for pointing out the tip about taking a taxi. We always recommend people take a taxi when traveling a short distance, for example, Miami Airport to Miami Beach; it is more cost-effective than a private shuttle.

Best regards,

Michelle Moore
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, California
Contributor
11 reviews 11 reviews
4 attraction reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Excellent Tour Company!”
5 of 5 stars Reviewed May 8, 2013

We did our tour with the Miami Tour Company for both city of Miami and Everglades. Our tour guide was excellent and we saw so much we thought we can become tour guides for Miami after the tour! Can't recommend this company highly enough if you are thinking about doing a tour at Miami and Everglades.

Visited April 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
Senior Contributor
37 reviews 37 reviews
5 attraction reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
“Airboat adventure”
4 of 5 stars Reviewed May 5, 2013

We did the Everglades tour and had a great time. The company are very professional, punctual and organised. The trip was really good fun and the airboat ride was great. We enjoyed it when the airboat driver put his foot down and we zoomed around! The wildlife was limited the day we went, didn't see much but that didn't matter, still good fun.

Visited April 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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