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“Top of the line customer service” 5 of 5 stars
Review of Courtyard Miami West/FL Turnpike

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Courtyard Miami West/FL Turnpike
3.0 of 5 Hotel   |   11580 NW 105th St, Miami, FL 33178   |  
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Ranked #21 of 111 Hotels in Miami
Certificate of Excellence 2014
Grassy Key, Florida
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Top of the line customer service”
5 of 5 stars Reviewed April 28, 2014

Stayed here for one night only on a trip from the Keys to Orlando. Upon arrival I was greeted by one of the most courteous and professional receptionist I have ever experienced. Ines was welcoming, and pleasant.

She directed me to the pool and other facilities. She even took the time to ring me in my room to ensure that everything was satisfactory. When I returned from the pool she greeted me by name...what wonderful personalized service.

The location is a bit out of the way, but has easy access to the turnpike.

The room was great, very clean and properly stocked. The lobby, hallways and the pool were very clean.

An excellent value for a business class hotel. I will definitely stay here again and recommend to our friends.

Room Tip: Far enough from the turnpike that any room would be fine.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, April 30, 2014
We are delighted that your stay with the Courtyard Miami West/FL Turnpike was enjoyable! Our staff takes great pride in knowing that our guests are at ease when staying at our property. We hope that we can continue to provide you with the best service and accommodations possible on your visits to Miami, Florida.

Thank you,

Melissa Benoit
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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172 reviews from our community

Traveler rating
    82
    58
    27
    1
    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 20, 2014

Great hotel. The front desk clerk (night manager) is awesome. Always treats us well. Very attentive. The rooms are clean, The lobby is always clean. In all It's a nice place to stay. The check out is fast. Can't complain. Have stayed in quite a few hotels in Miami and this by far is the best.

Stayed April 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, April 30, 2014
Thank you for sharing your experience with us. More importantly we hope you were able to find the perfect dress while here in Miami. We hope that on your future trips to our area we will be able to be your host hotel yet again.

Thank you,

Melissa Benoit
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples,Fl
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 7, 2014

I was very impressed with this hotel on my stay this past weekend. I took my son to the weekend series for the Marlins and because of various things, I wanted to stay out of the main parts of town. This was the perfect location. It was out of the way, felt out of the city, and quiet.

The hotel is clean, quiet, and the rooms are exactly what I was hoping for. The decor in the rooms is a really nice touch when first entering.

I will be bringing the family back for weekend series this year and look forward to staying there again in a couple of weeks.

One thing to note - there are not many places to eat around here after hours. You'll have to drive a few miles to get to that but overall this hotel is really really good.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, April 30, 2014
Thank you for sharing your experience with us. We are pleased to know that your stay with us was an absolute homerun! We look forward to continuing to provide excellent service to you and your family on your next visit to Miami.

Thank you,

Melissa Benoit
General Manager
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Bristolville, Ohio
1 review
1 of 5 stars Reviewed February 16, 2014

This hotel is run by incompetent people who make mistakes with YOUR money. We stayed for two days recently and they added 3 more nights added a room and when we tried to resolve their mistakes we were met with resistance to them admitting their mistakes. They tried to cover each other's mistakes and while were back home in Ohio we were still being charged bogus rooms at this hotel on our card. Stay away!

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, February 25, 2014
Thank you for taking the time to sharing your experience with the Courtyard Miami West/FL Turnpike. I apologize that your recent stay was not satisfactory and appreciate your feedback.

Regarding your experience, you originally booked your reservation through Priceline for two nights (Feb 13-15) under your name and your partner booked a separate room at the front desk for the third night (Feb 15-16) under a different name. Neither you nor your partner informed the front desk that you would be checking out and checking back into the reservation listed under your partner’s names. Therefore on Feb 15th we were expecting for you to check out of the hotel as we were unaware of the changes.

On Feb 15th, during the check-out hours, the front desk tried to reach you as your room remained occupied however your reservation was to check-out on that day. Neither yourself nor your partner came to check into your second reservation for the 3rd night. Since we were unable to reach you we went ahead and extended your reservation for an additional night. That evening when you returned to the hotel we informed you of the situation and remade your room keys as they were no longer working. Meanwhile your partner had his own reservation in which we were unaware of which resulted in a no-show charge as it was never checked in nor did he request it be canceled.

All in all, after speaking with your partner days after your check-out, we reversed one charge in order to prevent a double charge for the night of the 15th (no-show & room charges). In the future I would suggest booking all reservations in the same name in addition to communicating clearly your travel arrangements with the front desk to avoid any inconvenience.

Thank you for your understanding,

Melissa Benoit
General Manager
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Saint John, Canada
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 13, 2014

Feb 9th, traveling post cruise, toward Orlando, it was clean. Nice location. I have never been told by the computer that I did not type enough. I have been traveling awhile now, and I am verifying where and exact dates and addresses. I probably would not go back. But we liked it when we were there. It was ok.

Room Tip: queen beds have a balcony
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, February 25, 2014
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard Miami West/FL Turnpike was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you,

Melissa Benoit
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, Brazil
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 11, 2014

The hotel is only 5 years old.Rooms are very clean and confortable, with free wifi.You will definitely need a car, because the hotel is far away from restaurants, shops, etc. On the bright side, the area is very quiet and relaxing.The hotel has a nice cost/ benefit ratio. Will be back for sure.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, February 25, 2014
We are delighted that your stay with the Courtyard Miami West/FL Turnpike was enjoyable. We hope that we can continue to provide you with the best service and accommodations possible. Although we are in a business park, we do offer complimentary shuttle services to local malls and restaurants. Feel free to take advantage of this perk on your next stay!

Thank you,

Melissa Benoit
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wildwood, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2014

Guests definitely need to rent a car in this city, the hotel was very comfortable and we slept soundly, curtains succeeded cover all the light that is reflected from the windows. The staff was very friendly.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, January 22, 2014
Thank you for taking the time out to share your experience! We are pleased to know that were able to relax and rest. Although our hotel is in a business park, we do offer complimentary shuttle service within a 5 miles radius of the hotel. Within 5 miles there are several restaurants and malls. On your next stay with us feel free to take advantage this amenity.
Thank you,

Melissa Benoit
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Miami West/FL Turnpike

Address: 11580 NW 105th St, Miami, FL 33178
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#11 Best Value Hotel in Miami
#26 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Miami West/FL Turnpike 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Courtyard Miami West/Fl Turnpike Hotel Miami

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