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“Great Getaway...” 5 of 5 stars
Review of Courtyard Miami West/FL Turnpike

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Courtyard Miami West/FL Turnpike
3.0 of 5 Hotel   |   11580 NW 105th St, Miami, FL 33178   |  
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Ranked #21 of 129 Hotels in Miami
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great Getaway...”
5 of 5 stars Reviewed September 15, 2013

I needed a weekend getaway with my beau and had a fabulous time. The hotel staff was friendly, a quick and courteous check-in, the room was pleasantly decorated, the bathroom was nice, and the bed was amazing.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, January 22, 2014
Thank you for taking the time out to share your experience! Our staff truly values your feedback and will continue aim for service excellence. We hope to continue to be your choice for your next getaway!

Thank you,

Melissa Benoit
General Manager
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154 reviews from our community

Traveler rating
    76
    50
    24
    0
    4
See reviews for
46
35
7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Cayman Islands
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 3, 2013

Absolutely love the decor in the rooms if this hotel. Has an oriental flare. Very quiet secluded hotel off the main street. Just make sure u have access to a car. Shops etc not within walking distance.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, October 23, 2013
Thank you for taking the time out to share your experience with us. Our hotel is specifically designed to help our guests relax. Although our hotel is in a business park, we do offer complimentary shuttle service within a 5 miles radius of the hotel. Within 5 miles there are several restaurants and malls. On your next stay with us feel free to take advantage this amenity.

Thank you,

Melissa Benoit
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Willemstad, Curacao
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2013

We stayed there for 3 nights/4 day. It was great, everything about the location (15 minutes from Dolphin Mall, Airport etc) the rooms, the lobby. Loved the Bistro @ the Lobby.
Milay was great @ frontdesk :-)

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, October 23, 2013
Thank you for taking the time out to share your experience with us. We are pleased to know you enjoyed your stay with us. Milay sends her regards and thanks you for you kind words. We hope that on your next visit to Miami we will see you again!

Sincerely,

Melissa Benoit
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Barbados
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed August 21, 2013

This was my second stay at this hotel, after researching other hotels, the price, cleanliness and location brought me back.
I love the proximity to the mall and now there is a shuttle. Luv the room décor....and while the room isn't the biggest , it is still quite adequate for two persons and more importantly clean!!
l agree with some other reviewers in their assessment of the front desk staff- def not that friendly - not to say they were rude or anything but no smiles and casual chat re ur stay etc, like I have experienced at many other properties.
Nonetheless, you cant go wrong with this choice. The only negative I would state is the lack of complimentary breakfast.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, October 23, 2013
Thank you for sharing your experience at our hotel with us! We very delighted to hear that you enjoyed your stay with us. I will be sharing your feedback regard our front desk staff with our team in an effort to improve. Although we do not have complimentary breakfast we do offer packaged rates that do include breakfast. All in all, we hope you continue to stay with us as we value you as a guest. Take care!


Best Regards,
Melissa Benoit
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São Paulo
Top Contributor
92 reviews 92 reviews
43 hotel reviews
Reviews in 42 cities Reviews in 42 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 2, 2013

This is a new and clean property, thinly staffed, but the people I dealt with were friendly and efficient.

The rooms are very quiet and clean, and I could not find a safe deposit box (Courtyard doesn't have them?).

When staying at this property, you absolutely want to have a car, although I did at times see a hotel van. Location is on the far Western end of town, and there are some warehouses and government buildings nearby, but no commerce or restaurants.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, August 5, 2013
Thank you for taking the time to tell us about your experience at the Courtyard Miami West/Florida Turnpike. We are pleased that you enjoyed your stay at our hotel. The hotel offers complimentary shuttle service that can transport you to several restaurants in the area as well as the Dolphin Mall. We look forward to seeing you on your next visit to the Miami area.

Regards,
Laura
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed July 25, 2013

This hotel is definitely clean, which is a big plus. However, to keep costs down, they do not cool their elevator or hallways. It is stifling, and it effects your room being able to become cool as well. I had my thermostat set to 50 degrees, and it never got colder than 73. They also do nothing for platinum Marriott Reward members. I got bonus points upon check-in (400) but was never asked my preference. There was also water in the room that had a tag that they would charge you $3.50. I assumed (my fault) that Platinum members wouldn't be charged for the water, as is customary in other hotels - not so. I would skip it and stay at the Marriott by the Airport. The Service is better, and free upgrades and concierge level is more suited to Platinum members.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, July 29, 2013
We're so sorry to hear about your experience. We are currently having an issue with our one of common area AC units and are working to ensure the temperatures in our common areas are regulated as soon as possible. We're dedicated to your comfort and apologize for any discomfort you experienced during your stay. I can assure you that customer service is one of our main priorities and I will be sharing your comments with the staff to improve our service.

Regards,
Laura Fernandez
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Additional Information about Courtyard Miami West/FL Turnpike

Address: 11580 NW 105th St, Miami, FL 33178
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Miami
#41 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Miami West/FL Turnpike 3*
Number of rooms: 127
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Also Known As:
Courtyard Miami West/Fl Turnpike Hotel Miami

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