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“love the decor in the rooms of this hotel” 4 of 5 stars
Review of Courtyard Miami West/FL Turnpike

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Courtyard Miami West/FL Turnpike
3.0 of 5 Hotel   |   11580 NW 105th St, Miami, FL 33178   |  
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Ranked #22 of 120 Hotels in Miami
Certificate of Excellence
Cayman Islands
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“love the decor in the rooms of this hotel”
4 of 5 stars Reviewed September 3, 2013

Absolutely love the decor in the rooms if this hotel. Has an oriental flare. Very quiet secluded hotel off the main street. Just make sure u have access to a car. Shops etc not within walking distance.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank zmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, October 23, 2013
Thank you for taking the time out to share your experience with us. Our hotel is specifically designed to help our guests relax. Although our hotel is in a business park, we do offer complimentary shuttle service within a 5 miles radius of the hotel. Within 5 miles there are several restaurants and malls. On your next stay with us feel free to take advantage this amenity.

Thank you,

Melissa Benoit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 reviews from our community

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Willemstad, Curacao
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 2, 2013

We stayed there for 3 nights/4 day. It was great, everything about the location (15 minutes from Dolphin Mall, Airport etc) the rooms, the lobby. Loved the Bistro @ the Lobby.
Milay was great @ frontdesk :-)

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jerianne2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, October 23, 2013
Thank you for taking the time out to share your experience with us. We are pleased to know you enjoyed your stay with us. Milay sends her regards and thanks you for you kind words. We hope that on your next visit to Miami we will see you again!

Sincerely,

Melissa Benoit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barbados
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed August 21, 2013

This was my second stay at this hotel, after researching other hotels, the price, cleanliness and location brought me back.
I love the proximity to the mall and now there is a shuttle. Luv the room décor....and while the room isn't the biggest , it is still quite adequate for two persons and more importantly clean!!
l agree with some other reviewers in their assessment of the front desk staff- def not that friendly - not to say they were rude or anything but no smiles and casual chat re ur stay etc, like I have experienced at many other properties.
Nonetheless, you cant go wrong with this choice. The only negative I would state is the lack of complimentary breakfast.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank chica42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, October 23, 2013
Thank you for sharing your experience at our hotel with us! We very delighted to hear that you enjoyed your stay with us. I will be sharing your feedback regard our front desk staff with our team in an effort to improve. Although we do not have complimentary breakfast we do offer packaged rates that do include breakfast. All in all, we hope you continue to stay with us as we value you as a guest. Take care!


Best Regards,
Melissa Benoit
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São Paulo
Level Contributor
95 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed August 2, 2013

This is a new and clean property, thinly staffed, but the people I dealt with were friendly and efficient.

The rooms are very quiet and clean, and I could not find a safe deposit box (Courtyard doesn't have them?).

When staying at this property, you absolutely want to have a car, although I did at times see a hotel van. Location is on the far Western end of town, and there are some warehouses and government buildings nearby, but no commerce or restaurants.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SAmTrax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, August 5, 2013
Thank you for taking the time to tell us about your experience at the Courtyard Miami West/Florida Turnpike. We are pleased that you enjoyed your stay at our hotel. The hotel offers complimentary shuttle service that can transport you to several restaurants in the area as well as the Dolphin Mall. We look forward to seeing you on your next visit to the Miami area.

Regards,
Laura
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Atlanta, Georgia
Level Contributor
3 reviews
3 of 5 stars Reviewed July 25, 2013

This hotel is definitely clean, which is a big plus. However, to keep costs down, they do not cool their elevator or hallways. It is stifling, and it effects your room being able to become cool as well. I had my thermostat set to 50 degrees, and it never got colder than 73. They also do nothing for platinum Marriott Reward members. I got bonus points upon check-in (400) but was never asked my preference. There was also water in the room that had a tag that they would charge you $3.50. I assumed (my fault) that Platinum members wouldn't be charged for the water, as is customary in other hotels - not so. I would skip it and stay at the Marriott by the Airport. The Service is better, and free upgrades and concierge level is more suited to Platinum members.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank kerri128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, July 29, 2013
We're so sorry to hear about your experience. We are currently having an issue with our one of common area AC units and are working to ensure the temperatures in our common areas are regulated as soon as possible. We're dedicated to your comfort and apologize for any discomfort you experienced during your stay. I can assure you that customer service is one of our main priorities and I will be sharing your comments with the staff to improve our service.

Regards,
Laura Fernandez
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Rotterdam, The Netherlands
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 28, 2013

I rated the courtyard miami west/fl turnpike as average because of my experience with the front desk staff. We arrived at the hotel and walked up to the front desk to check-in, however no one was present. We looked at the bar and little shop, but also no one from the hotel was to be found there. After waiting for 10 minutes hoping that someone would show up as there was also no buzzer or bell or whatsoever a gentleman appeared from the backoffice. The gentleman who came to the front to help us couldn't even greet us let alone force a friendly smile on his face. He didn't even apologize for the wait. All he said was; "how can I help you" while he was facing the computer screen. The guy was just rude and grumpy. So you can guess that was not a good first impression at all. So for customer service, the front desk staff of this marriott really has a lot to learn. When you greet someone like that and make a first impression you can count on it that you will create a bad customer experience which for me is enough to pick another hotel for my next stay.
That being said. The rooms itself were spacious and updated. The hotel is not that old so everything its quite modern. If you don't mind grumpy and rude people this is a good hotel for one night.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank kimberleyevita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, July 2, 2013
Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I apologize for the unfriendly service you received at check-in. It our goal to consistently provide superior service and accommodations at our hotel and your comments regarding the front desk are very much appreciated. I have shared your comments with the staff and we will use these to monitor and improve the quality of service we offer to our guests.

Sincerely,
Laura Fernandez
General Manager
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Additional Information about Courtyard Miami West/FL Turnpike

Address: 11580 NW 105th St, Miami, FL 33178
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#17 Family Hotel in Miami
#26 Business Hotel in Miami
Price Range (Based on Average Rates):
Hotel Class:3 star — Courtyard Miami West/FL Turnpike 3*
Number of rooms: 127
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Also Known As:
Courtyard Miami West/Fl Turnpike Hotel Miami

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