I rated the courtyard miami west/fl turnpike as average because of my experience with the front desk staff. We arrived at the hotel and walked up to the front desk to check-in, however no one was present. We looked at the bar and little shop, but also no one from the hotel was to be found there. After waiting for 10 minutes hoping that someone would show up as there was also no buzzer or bell or whatsoever a gentleman appeared from the backoffice. The gentleman who came to the front to help us couldn't even greet us let alone force a friendly smile on his face. He didn't even apologize for the wait. All he said was; "how can I help you" while he was facing the computer screen. The guy was just rude and grumpy. So you can guess that was not a good first impression at all. So for customer service, the front desk staff of this marriott really has a lot to learn. When you greet someone like that and make a first impression you can count on it that you will create a bad customer experience which for me is enough to pick another hotel for my next stay.
That being said. The rooms itself were spacious and updated. The hotel is not that old so everything its quite modern. If you don't mind grumpy and rude people this is a good hotel for one night.
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- Also Known As:
- Courtyard Miami West/Fl Turnpike Hotel Miami