There are so many better hotels than this in FL I can't see any reason for staying here. This is one of the worst international chain hotels I stayed at considering the brand name. Everything went wrong start from the beginning. From the perspective of Hotelier front staff and management needs more education, they have no clue about the customer service. Manager on duty that I was dealing with was very lackadaisical. I was promised a late check out during the checking time and but the manager on duty next was almost argue with me and trying explain that she was doing me a favor.
I suggest other friends and co works to not choose this hotel if they go Florida. I will make sure to spread the word to other who works for all Marriott and different properties how they treat the guests. People go for travel with great expectation, and even small things might make their trip as very bad memory. This time, especially when I checked out the hotel, our Miami trip memory became one of the worst trip ever for me. Nothing is more frustrating than being accused of something you didn't do. I still have problems with my credit card after the trip.