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“Outstanding Customer Service…” 5 of 5 stars
Review of Courtyard Miami West/FL Turnpike

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Courtyard Miami West/FL Turnpike
3.0 of 5 Hotel   |   11580 NW 105th St, Miami, FL 33178   |  
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Ranked #26 of 129 hotels in Miami
Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Outstanding Customer Service…”
5 of 5 stars Reviewed September 19, 2011

I’ve being staying here about once a month… One person that standout is Milay. I don’t know how she remembers me with so many people coming in and out on a regular basis like I do but she does. Whenever I have a question, request a particular room or simply wanting to share my road experiences she's always very attentive. I have seeing Milay interact with other customers and she definitely care… Overall, the whole staff is very friendly and willing to help. Compared to all the hotels I stay on a regular basis this is the best; my compliments to the GM, Ms. Fernandez.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, April 11, 2012
Thank you for taking the time to tell us about your experience at the Courtyard Miami West/Florida Turnpike. We are pleased that you enjoyed your stay at our new hotel. I will share your comments with Milay and the team. Thank you again for taking the time to share your experience, and we look forward to seeing you on your future trips to Miami.

Regards,
Laura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Miami, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 21, 2011 via mobile

Upon arrival at the hotel, we were greeted by a very nice man. He was so awesome and polite. The rooms are amazing! The room was large and the bed was comfortable. My only complaint is that the lady at the desk in the morning was rudely yelling at a guest on the phone. Other than that, the stay was perfect.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, April 11, 2012
Thank you for taking the time to share your comments about the Courtyard Miami West/Florida Turnpike.It is our goal to provide each and every guest with the best experience possible at our hotel. We hope to see you again soon.

Thank you again for taking the time to share your experience.

Regards,
Laura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 1, 2011

I was there for 3 days, and I have been there once 2 years ago.
Rooms are very good and comfortable, breakfast is good.
Restaurant service is very limited, because you can not order food at late night.
Gym is very good, and customer service too.
Billing service before you leave saves you time when you leave to the airport.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, April 11, 2012
Thank you for taking time out of your day to provide us feedback of your most recent stay. We are very pleased to hear you had such a positive experience at our hotel. We do have a market that is open 24 hours where you can purchase snacks late at night. We strive to make sure each and every guest has an enjoyable stay. We hope you stay with us again on your next visit.

Regards,
Laura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 13, 2011

New, clean rooms.

Starbucks on-site breakfast can be slow and repetitive for long stays.

No dinner options anywhere nearby. You're marooned.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, July 15, 2011
Thank you for taking the time to tell us about your experience at the Courtyard Miami West/Florida Turnpike. Next time your are here you should try our on-site Bistro that serves dinner from 5pm-10pm. We look forward to seeing you on your future trips to Miami.

Regards,
Laura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2011

I stay at this hotel which is convenient to Fort Lauderdale and Miami. It is clean, new, and the hotel staff is very helpful. It is reasonably priced and worth a stay, especially if you are doing business in more than one city.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, July 15, 2011
Thank you for sharing your comments about the hotel . Our goal is to always go above and beyond for our guests. We look forward to seeing you again on your next trip to Miami.

Regards,
Laura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Coast
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 3, 2011

It is a brand new hotel located just off Florida's Turnpike, with a contemporary decor throughout. Staff was courteous and helpful. The only down side is that it is not close to any tourist attractions, which wasn't a concern to us and shouldn't be a concern to any traveler with a car.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, July 15, 2011
We realize there are several hotel choices in Miami and we thank you for sharing your positive comments regarding your stay with us. The staff will appreciate reading your review and we hope to see you again in the near future.

Regards,
Laura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 11, 2011

Everything about this hotel is top notch! Great value, off the beaten path, trendy, & excellent customer service. We ended up here after a very bad night in the Howard Johnson Plaza 10 minutes away. We made the call that morning & spoke to Milay who was awesome. We checked out of the HJ in our pajamas and went straight to the courtyard. The manager on duty, Melissa, was also great. The hotel is a new hotel. It has an interactive traveler's board where you can find out things from the weather to the score of last night's game. For you Starbuck's Lovers, there is one right in the hotel! The lobby, the lounge area, business center, flight center for printing boarding passes, the laundry room, & pool area were all top notch amenities. There's a refrigerator but no microwave. The night clerk offered to warm the food for us in the eating area if need be. The room was spacious and comfortable. Free wifi that was quick. Free & plentiful parking. The hotel itself was extremely quiet. Driving distance is reasonable to anywhere in Miami. 20 minutes from Sawgrass, 30 minutes from the Washington Ave strip, 30 minutes from Coconut Grove. We took the streets back to the airport and arrived within 20 minutes. No stress from the freeway and it would've been the same amount of time. It's a great value and it will be my hotel of choice EVERY time I return to Miami.

  • Stayed April 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, April 13, 2011
Thank you for taking the time to tell us about your experience at the Courtyard Miami West/Florida Turnpike. We are pleased that you enjoyed your stay at our new hotel. I will share your comments with Milay, Melissa and the team. Thank you again for taking the time to share your experience, and we look forward to seeing you on your future trips to Miami.

Regards, Laura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Miami West/FL Turnpike

Address: 11580 NW 105th St, Miami, FL 33178
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Miami
#39 Business Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Miami West/FL Turnpike 3*
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Also Known As:
Courtyard Miami West/Fl Turnpike Hotel Miami

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