I booked this hotel for a short layover so we could get a good nights sleep and shower before continuing on to the Caribbean. Before I booked I called the hotel directly to verify they had a airport shuttle. I was told their shuttle runs every hour and half hour to the airport.
We arrived into MIA picked up our bags and called the shuttle at 10:48p.m.. The man on the phone informed me that the van would be leaving in a few minutes. Called again at 11:10 , and was told by the front desk that he would call the van driver. Waited 15 more minutes and called again, this time a female answered the phone and said she would send the driver, and believed that he was out getting gas for van!! What?!
During this time I saw various other hotel vans go by two and three times, including the Doubletree.
Finally called 5 minutes later ( approx 11:30) and was told that the driver was out getting gas and will be there in a few minutes. Finally the shuttle shows up at 11:38! No apologies, just matter of fact. The biggest shock, was that the drive from the time we left the terminal until we arrived at the hotel was less than 5 minutes!! Really, more like 4 minutes. I could not understand why it took almost an hour to get there, from first call.
There was one person ahead of us in line using an "airline voucher" so that took an additional 8-10 mins! Went up to the two "queen" bed room, which was very small and stuffy.
Tried for 8 minutes to get the fan/airconditioning on before calling the front desk. It must have a cost saving motion sensor, but it did finally turn on and then 10 minutes later promptly shut off! No air circulation in a small hotel room in Miami ! (about 76 degrees/humidity)
I know waiting an extra 30 minutes may not be much, but when you've paid almost $200 for a room for 9 hours , and you have two young tired children who want to go to bed! Every minute counts!