Having stayed at this hotel not too long ago the situation is still fresh. I stayed here for a business trip and my company sent in the information two weeks prior to the stay. However, there was some "confusion" regarding our tax exempt,as I was having to go back in forth for most of my work day to get this situation taken care, I figured the problem had been resolved. Little did I know that was not the end of my woes. I then was charged personally for the stay even though they had my company card on file from when we had sent the information in prior, and from the first mixup. After having to fax, refax, scan and rescan information over a week period, the situation was resolved.
I will say the corporate headquarters was very helpful and understanding. I cannot say the same for the immediate staff at this facility. One female manager, was rude, snide and condescending.
I suggest if you are staying here on business you double check and recheck before any money is transferred. I have learned my lesson.
One mistake, okay everyone makes those, but two over the same stay is unacceptable and I will not be staying at this establishment again.