My sister and I stayed here for one night prior to leaving for a cruise. Upon checking in (through Kayay) the lady who checked me in could not find my reservation. (mind you I had called prior to checking in and was confirmed) I also had brought my confirmation letter with me. After several minutes of searching the computer, talking with a co-worker and running to the back of office I was given a room key with apologies. (I have read comments about this hotel losing reservations) I also want to note the lady who was helping me seemed to have to force a smile and it seemed to pain her to do so. (she must have been talked to about being polite to the customes. I have read about the attitide problem of the staff before too)
Onec my sister and I found our room on the third floor we both thought the room we stayed in was very clean and comfortable. There was a slight musty odor, but once we turned on the A/C all was fine.
The next morning we had a nice breakfast (nice spread) and rode the hotel shuttle ($12.00 each)
to the port. This hotel is great for a cheap one night stay. Though I would like to say (and this goes for the other nearby hotel in the area) this area is not a place you would want to walk around at night. I did not get a good vibe from it at all.
The review of the hotel would have been better if the front staff had been nicer.