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“Best Hotel Ever!” 5 of 5 stars
Review of Viceroy Miami

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Viceroy Miami
5.0 of 5 Hotel   |   485 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Ranked #17 of 111 Hotels in Miami
Certificate of Excellence 2014
GreenLeadersBronze level
baltimore, md
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Best Hotel Ever!”
5 of 5 stars Reviewed August 20, 2010

Had a fantastic spa day arranged by Priscilla -- thanks to Regina for the wonderful raindrop therapy and massage and to Chris for the mani/pedi and conversation. The hotel is fabulous and the amenities are top-notch. The staff are extremely courteous and remember your name -- a rarity these days. The front desk staff (Zeva and Nicole) were awesome. Zeva arranged a last minute excursion to Jungle Island and Nicole hand delivered my boarding pass to the room. My husband loved the gym and we both loved the pools and cuisine at Eos -- thanks Alex (our waiter) for explaining the composition of each dish. The views from the 50th floor lounge at night are breathtaking. Free Wi-Fi, kitchenette w/espresso machine, and plush linens. Great shopping and dining are within walking distance. Loved, loved, loved the decor. Everything was top-notch -- sorry I have to leave.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiami, Area General Manager at Viceroy Miami, responded to this review, September 15, 2010
Dear Guest,

Thank you for your generous compliments of services provided at Viceroy Miami. We are truly pleased that we exceeded your expectations and that our Lifestyle Assistants, Servers at Eos, Spa Attendants and Therapists touched your heart and soul.

We strive to provide superior guest service and sincerely appreciate the recognition of being top notch. We look forward to welcoming you back home soon. In the meantime, we remain at your service.

Sincerely,


Shan Kanagasingham
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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988 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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English first
Fort Lauderdale, Florida
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 10, 2010

We stayed at the Viceroy last weekend for my husband's 30th birthday along with some of our friends. We all had such a fantastic time. We really lucked out, as the weather was perfect all weekend, so we were able to truly take advantage of the pool both days. The view is absolutely incredible, the water temperature perfect. The only thing I wish they had were umbrellas, but there's plenty of shade to be found by moving the lounge chairs around. Pool service was great (thanks, Teddy!) but the food prices are very expensive.

Love the decor of the rooms, kind of over the top, but very fun. Bathroom was very clean, love the water pressure in the shower. It was cool to have the ipod docking station to be able to listen to our own music while getting ready to go out.

We ended up hanging out at Club 50, which is on the 50th floor of the hotel. Very cool rooftop terrace area with house music...I felt "so Miami", and the indoor portion of the club had a great DJ with fun dance music. No cover.

Had an unbelievable stay here. Can't wait to come back.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiami, Area General Manager at Viceroy Miami, responded to this review, August 16, 2010
Dear Guest,

Thank you for your high praise from your recent stay with us. We are delighted that you chose to celebrate your husband’s 30th birthday with us.

We were delighted that you enjoyed the view and phenomenal service at the pool and found our décor and amenities to be tastefully appointed. Thank you for your high praise of Club 50, the vibe, and the music. We are humbled that we exceeded your expectations.

We look forward to welcoming you and your husband back soon. In the meantime, we remain at your service.

Sincerely,


Shan Kanagasingham
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Graz, Austria
Top Contributor
193 reviews 193 reviews
61 hotel reviews
Reviews in 73 cities Reviews in 73 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed August 8, 2010

Just an experience. Fantastic Hotel. The Junior suite I´ve stayed in was huge and luxurious. The hotel has got a great art deco feeling and the lobby ist exceptional. Really Outstanding however are the to floor pool area which is huge and has tremendous views over miami, and the keys. Also fantastic are the gym with views on the skyscrapers. If you have to stay in Miami Downtown this is the choice.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiami, Area General Manager at Viceroy Miami, responded to this review, August 26, 2010
Dear Guest,

Thank you for your high praise and most generous feedback from your recent stay with us. We were truly delighted that we succeeded in providing you with an outstanding experience from the tastefully appointed décor to the “fantastic” view of the bay and high rises from our 15th floor Pool deck and fitness center.

We look forward to welcoming you back soon and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Contributor
18 reviews 18 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 2, 2010

The entire staff, including the front desk, spa, gym and pool attendants, room service, housekeeping, and parking attendants, could not be more friendly, helpful, or attentive to the guest's needs. The pools and sunning areas are awesome. They are truly the highlight of the hotel. The fitness center was well equipped and spacious. The spa area was relaxing and romantic. Room view was of Key Biscayne bay. Balcony overlooked the financial district. Overall, a 5 star hotel of high quality.

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiami, Area General Manager at Viceroy Miami, responded to this review, August 4, 2010
Dear Guest,

Thank you for your generous compliments of our Lifestyle Assistants, Spa and Wellness colleagues to In Room Dining, Housekeeping and Pool Attendants. We are pleased that we exceeded your expectations and have earned the recognition of five star service for our personalized services and quality amenities.

We look forward to welcoming you back to Viceroy Miami. In the meantime, we remain at your service.

Sincerely,


Shan Kanagasingham
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 31, 2010

I chose this hotel in TripAdvisor. I expected it to be good, but not so good. I generally don't like hotels in USA, as generally they don´t offer a quality comparable with what you find in Europe or Asia, but this was the first one I loved.
It is very well decorated with pieces of modern art everywhere. My room was fantastic. The pool was a pleasure to look and swim, and the view at the edge of the pool to Biscayne and South Beach was amazing.
The staff is also very, very good, as you expect in a luxury hotel (but frequently you don't find).

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiami, Area General Manager at Viceroy Miami, responded to this review, August 4, 2010
Dear Guest,

Thank you for the amazing feedback from your recent stay with us. We were sincerely humbled that we were able to stand out among international hotels and have raised the bar for exceptional and luxury service in Miami. We are truly proud of our colleagues and the dynamic amenities that we offer our guests.

We look forward to welcoming you back soon and in the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2010

The Viceroy Hotel is an exceptional hotel in every way. It's gorgeous, reasonable in price, and the service is impeccable. I've stayed at many upscale hotels in south Florida and the Viceroy exceeds all of them. If you want to feel like a valued guest and get a great deal at the same time, stay here. You couldn't possibly ask for better.

  • Stayed July 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiami, Area General Manager at Viceroy Miami, responded to this review, August 4, 2010
Dear Guest,

Thank you for your high praise and most generous feedback from your recent stay with us. We were delighted that we exceeded your expectations with our impeccable guest services.

We are proud that we succeeded in providing you with an exceptional experience and look forward to welcoming you back soon. In the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
1 review
5 of 5 stars Reviewed July 22, 2010

Love Eos, food and service were outstanding! Club 50 was fabulous, great crowd. Pool are was incredibly beautiful.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiami, Area General Manager at Viceroy Miami, responded to this review, July 27, 2010
Dear Guest,

Thank you for your generous and rewarding feedback from your recent experience at Eos and Club 50. We were truly delighted that we succeeded in exceeding your expectations from the innovative culinary offerings by Chef Psilakis to the personalized service at Eos to the fantastic vibe at Club 50 and Viceroy Pool.

We sincerely appreciate your recognition and recommendation and look forward to welcoming you back soon. In the interim, we remain at your service.

Sincerely,


Shan Kanagasingham
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Miami

Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Miami
#9 Luxury Hotel in Miami
#17 Business Hotel in Miami
#18 Romantic Hotel in Miami
#24 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Viceroy Miami 5*
Number of rooms: 148
Official Description (provided by the hotel):
Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more   less 
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Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami

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