I found the Viceroy staff to be friendly and helpful .
The rooms are beautiful and elegant in an eclectic way. Very much my taste.My room was on a low floor facing the street which was a little noisy during work week.I think most of better and higher views belong to condos? I loved all the black marble and fun artwork and colors.Bathrooms are beautiful ,nice showers and soaking tubs are huge.
The illy espresso maker was a godsend in the mornings and it was nice to have a small elegant mini kitchen with high end crystal and china along with microwave ,cook top and fridge to store goodies purchased at the huge new Publix at Mary Brickell village.
The car service made that so easy.
Saved me from purchasing the Ruinart from the minibar twice.
Had a couple issues with room service , they actually forgot my dinner order completely one night, but were very nice about it when I called 45- 1 hr later to inquire and comped it after retaking order.
Pool Deck is amazing and huge.It was very cool at the time of my stay so the warm jacuzzi pool was perfect .
Only saw pictures of the spa and it looked fabulous but never made it there perhaps next time.Same goes for club 50 pool as weather got colder.
all in all a wonderful stay