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“Beautiful hotel in downtown miami, wow of an infinity pool on roof, lovely staff” 5 of 5 stars
Review of Viceroy Miami

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Viceroy Miami
5.0 of 5 Hotel   |   485 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Ranked #20 of 129 Hotels in Miami
GreenLeadersBronze level
Shanghai, China
Top Contributor
71 reviews 71 reviews
65 hotel reviews
Reviews in 51 cities Reviews in 51 cities
80 helpful votes 80 helpful votes
“Beautiful hotel in downtown miami, wow of an infinity pool on roof, lovely staff”
5 of 5 stars Reviewed September 6, 2009

Just spent 4 nights at the Viceroy. Although I'd read good reviews, having stayed at its LA sister I was expecting style over substance. I'm glad to say I was proved wrong. I was here for a business conference, and they hosted us really well. Very attentive staff, and the setting was efficient while not being corporate. The whole place has a wow about it, and I don't know how other visitors can criticize the decor. It is certainly quite eclectic - a fusion of Asian inflences - but it is a refreshing change from the yawn understated minimalism of so many modern 'design' hotels. All put together with a good eye and with quality pieces. The rooms feel luxuriously appointed, very comfy beds, and even the standard ones come with a very clever hidden little kitchenette (though who would stay at this type of hotel, I don't know). Lovely bath with large separate shower. It's partly open to the bedroom - which I really like. (But if you're sharing you'll need to remember to shut the door to the loo!) The suites are - of course - even nicer.
There's a fabulous bar on the 50th floor. Amazing views. It comes with its own pool and has indoor and outdoor space. It is expensive, but I don't think it's out of line with other similar type places. The bar staff were friendly and knowledgeable, and had time to recommend other lesser-known spirits. The bar shut early - at midnight - and there was no effort to warn us it was closing which was a little irritating.
The restaurant on the 15th floor, Eos, was again beautifully appointed. The staff seemed a little all over the place, though very friendly. No maitre d' meant that it took ages to get seated, with the girl at the bar taking over so that we didn't have to stay standing. The food is expensive for what it is - and is guilty of trying too hard to be different. Lots of strange combos that probably shouldn't have made it past the experiment.
The real 'wow' is the pool deck, on the 15th floor. It is very large - it would have to be seriously busy to feel crowded. The view is broken up by lots of low trees, so it feels fairly private despite sitting between 3 towering apartment blocks. The pools (there are 3) are amazing. 1st a large square paddling pool - I guess for kids or for people who just want to cool down on a hot day. 2nd a large square heated pool, not deep but swimmable. And then finally a very big and long infinity pool - it looks like you could swim off the side of the building. In fact when you get down that end you see that there is actually another lower deck where you can sit on day beds and stare out at Brickell Quay. Quite incredible.
And then the Spa - another wow space. It has what it calls a wet lounge - seats and sofas dotted around a white marble room with a shallow water floor, and then places with deeper hot and cold jacuzzis. My description doesn't do it justice. The prices were pretty eye-watering however, so I'm afraid I can't comment on the quality of the treatments. A well equipped gym also.
It's in the business district so it may not be the spot for a weekend in Miami when people tend to want South Beach. But for a business trip combining pleasure I'd say it would be perfect. From the pool deck you can see the Mandarin Oriental sitting on Brickell Quay. I've stayed there many times, and it's very good also, but the Viceroy blows it out of the water.

  • Stayed September 2009, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FGateau, General Manager at Viceroy Miami, responded to this review, November 6, 2009
Thank you for your feedback. Looking forwad to having you once more in the very near future.

Best regards,

Florent Gateau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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927 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Irvine, CA
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed September 6, 2009

This hotel was beautiful. Modern and contemporary. The rooms were well appointed, nice balconies, a kitchenette with mini bar. Everything was dark wood, tile, marble and glass. Beds were comfortable. The disappearing edge pool on the 15th floor was fantastic, extremely long pool. Incredible views from the dozens and dozens of canopy lounge beds and lounge chairs that were all over the outdoor area around the pool. There was also a very large, pool size jacuzzi and a similar size shallow pool.

Another smaller but beautiful disappearing edge pool was on the 50th floor, rooftop. There is a bar there and plenty of room to sit and enjoy the views of Miami beach in the distance (about 10-15 minutes away by car).

Next to the pool on the 15th floor was a Cafe that serves light fare all day, coffee, etc... My only concern there was that the Cafe tried to be so modern and contemporary that it's usefulness as a place to just sit with a book or a laptop were overlooked. There are no outlets, not very many tables and chairs even though there is lots of space for them. The food was excellent, as was the coffee and the service. The manager was exceptionally friendly. We definitely enjoyed it.

We went to the club in the hotel, Club 50, on the 50th floor on Saturday night and it was a great hot spot. Smart dress code, trendy...incredible city lights and ocean views at night.

Within walking distance is a downtown outdoor shopping village area with bars, restaurants and stores.

Most of the bars and restaurants we went to in and around Miami include the gratuity in the total, so watch for it on the check. If they don't give you a check, just a verbal total, ASK if the gratuity is included...otherwise you are doubling your tip. When I asked, it was...I was glad I asked.

From this hotel we drove to Key West for the day and came back that night.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 4, 2009

The pseudo Easter Island totems serving as columns at the front of the hotel building anticipate the odd feeling that this hotel leaves on you. Decoration is bizarre and far from classy. Hotel staff was nice, but not necessarily well trained. The restaurant at the 15th floor is bad. Everything there takes absurd long time. Food is average. The room was consistent with the strangeness, green ceramic chinese lions serving as lamps; small closet; open bath overlooking the bed.
Reasons why I might return: (i) good price; (ii) comfortable bed; and (iii) clean room.

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelinggirl559
1 review
5 of 5 stars Reviewed August 20, 2009

Our stay at the Viceroy Miami was absolute wonderful. We got to the hotel a few hours before check in, and the attendant at the front desk made sure to get us a room right away. As soon as we walked in the room my husband and I knew we had picked the best hotel in downtown Miami. The room was very spacious, with modern décor and had a fabulous view of downtown (it’s walking distance to everything) the pool on the 15th floor was amazing! There were actually three large pools which seamed to stretch the length of a football field! The gym was great as well. (not like most hotels were there’s a treadmill and a bike) this one has it all! I definitely plan on staying here again when I visit Miami.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FGateau, Manager at Viceroy Miami, responded to this review, August 25, 2009
Dear Travelinggirl559

Thank you so much for the feedback on your
stay. We look forward to welcoming you once more in the very near future here at Viceroy Miami.

Best Regards,

Florent Gateau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pearland, Texas
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 6, 2009

Perfect Service, friendly staff.clean room every thing we expected and much much more. Only draw back. I wish the 15th floor pool would stay open after dusk. I would highly recommend this hotel for anyone.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FGateau, manager at Viceroy Miami, responded to this review, August 25, 2009
Dear absherkathy

Thank you so much for your feedback on your stay with us. We look forward to having you here at the Viceroy Miami in the very near future.

Best regards,

Florent Gateau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 3, 2009

This is the first time I have ever written a review here, but Wow this place just does not get it.

First off there is no partition between the bedroom and the bathroom. That means if your sitting on the bed you are watching someone on the toilet. 5 star quality??

Then the price are insane. $26 for a mixed drink in the bar???? For real... Is it still 2006 and everybody who stays there is making money flipping condos? Apparently the management staff thinks so.

In a more personal note, left my $600 Blackberry on the table in the bar on the 50th floor. I guess the waitress was mad because she only made 18% on my tab and I didn't double tip because when I got back she wouldn't even come tell me if she had found my phone or not, but sent someone else to do it. Then when the manager finally came out his great response was "If they would have found the phone, I would have it".

Maybe she took my phone maybe she didn't, but I expect more from a 5 Star Resort.

Great customer service especially at $500 a night and $26 a drink...

Move on, they don't get it...

Stayed July 2009, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FGateau, Manager at Viceroy Miami, responded to this review, August 25, 2009
Dear Mexican_Caribbean

Thank you for your feedback on your recent stay with us, i would like the oportunity to speak to you regarding your experience here at Viceroy Miami.

Please let me know the best way to contact you, my telephone is 305.503.4400.

Best regards,

Florent Gateau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Miami

Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Miami
#11 Green Hotel in Miami
#17 Romantic Hotel in Miami
#19 Business Hotel in Miami
#20 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Viceroy Miami 5*
Number of rooms: 148
Official Description (provided by the hotel):
Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more   less 
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Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami

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