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“Better than there web site.” 5 of 5 stars
Review of Viceroy Miami

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Viceroy Miami
5.0 of 5 Hotel   |   485 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Breakfast Bliss
Ranked #26 of 130 hotels in Miami
GreenLeadersBronze level
Pearland, Texas
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“Better than there web site.”
5 of 5 stars Reviewed August 6, 2009

Perfect Service, friendly staff.clean room every thing we expected and much much more. Only draw back. I wish the 15th floor pool would stay open after dusk. I would highly recommend this hotel for anyone.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FGateau, manager at Viceroy Miami, responded to this review, August 25, 2009
Dear absherkathy

Thank you so much for your feedback on your stay with us. We look forward to having you here at the Viceroy Miami in the very near future.

Best regards,

Florent Gateau
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
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English first
Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 3, 2009

This is the first time I have ever written a review here, but Wow this place just does not get it.

First off there is no partition between the bedroom and the bathroom. That means if your sitting on the bed you are watching someone on the toilet. 5 star quality??

Then the price are insane. $26 for a mixed drink in the bar???? For real... Is it still 2006 and everybody who stays there is making money flipping condos? Apparently the management staff thinks so.

In a more personal note, left my $600 Blackberry on the table in the bar on the 50th floor. I guess the waitress was mad because she only made 18% on my tab and I didn't double tip because when I got back she wouldn't even come tell me if she had found my phone or not, but sent someone else to do it. Then when the manager finally came out his great response was "If they would have found the phone, I would have it".

Maybe she took my phone maybe she didn't, but I expect more from a 5 Star Resort.

Great customer service especially at $500 a night and $26 a drink...

Move on, they don't get it...

Stayed July 2009, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FGateau, Manager at Viceroy Miami, responded to this review, August 25, 2009
Dear Mexican_Caribbean

Thank you for your feedback on your recent stay with us, i would like the oportunity to speak to you regarding your experience here at Viceroy Miami.

Please let me know the best way to contact you, my telephone is 305.503.4400.

Best regards,

Florent Gateau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Viceroy Miami

Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Miami
#11 Luxury Hotel in Miami
#18 Family Hotel in Miami
#21 Business Hotel in Miami
#25 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Viceroy Miami 5*
Official Description (provided by the hotel):
Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more   less 
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Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami

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