Super glamorous and chic property! The entire grounds is styled down to the smallest detail. However, I do wish the hotel's function and comfort matched the style WOW factor.
A few observations:
--Huge balcony and great view overlooking Biscayne...but no chairs on the balcony to sit???
--No place/ hook to hang one's towel outside of the shower. We had to put ours on the ground. (A prior reviewer mentioned this and I thought they were nitpicking but it's noticeable and weird)
--No extra sheets or pillows in room for the sofa bed (had to call for them--daily)
--The spa is GORGEOUS! BUT...one of the hot tubs was sooooo dirty!! A grimy, very noticeable dirt/hair ring on one side and dirt floating in the tub... they definitely must do better with the upkeep and cleaning of the beautiful spa!
Those points aside, the service and people at the Viceroy were on point and the grounds and overall amenities were pleasing.Really liked the illy Espresso machine in-room and the on-site club that kept the party going on our girls trip nightly upon return from SOBE.
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