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“Fancy hotel with GREAT staff” 4 of 5 stars
Review of Viceroy Miami

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Viceroy Miami
5.0 of 5 Hotel   |   485 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Breakfast Bliss
Ranked #23 of 129 hotels in Miami
GreenLeadersBronze level
Cambridge, United Kingdom
Top Contributor
63 reviews 63 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
54 helpful votes 54 helpful votes
“Fancy hotel with GREAT staff”
4 of 5 stars Reviewed April 2, 2014 via mobile

Stayed here for 1 night on our arrival in Miami. Stayed in a junior suite - very big! Hotel had set up our crib as requested and were so sweet with our daughter giving her a soft toy Manatee on check out! All the staff were great. Yes, you do have to valet park ($36) but they are quick & courteous & save a lot of hassle! Bathroom was huge and bed very comfy. Would recommend!

Stayed March 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, April 9, 2014
Dear realarder1976,

Thank you for your great feedback.I am so glad to hear that you enjoyed your stay with us and hope that you can make it back soon for more than one night !

I notice that you are from the UK and your daughter probably did not know what a manatee was: hopefully she saw a real one in the water as they often swim by in the morning though Biscayne Bay.

See you again soon, warm regards,
Laurence Dubey
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Portland, Maine
Top Contributor
56 reviews 56 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 22, 2014

I was here for a conference and wouldn't pick this location if I were visiting Miami. That being said, the rooms were very nice. Some of the functions were held at the top of the hotel in a large room with sweeping views; others were held in a vey nice outdoor patio that is lower down. While were were there there were some issues with the elevators, but i got the sense that it was not usually a problem. When we arrived and wanted a late nigth dinner (10:30) we were told that only the limited menu was avaialable but that worked out

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 31, 2014
Dear TravellingMan113,

Thank you for sharing your experience.

We hosts many events at Viceroy Miami because of the unique nature of our spaces: Fifty is our evening lounge and can be used for private functions with sweeping views of the city over 180 degree spectrum! Quite spectacular!

ON the 15th floor, where our meeting rooms and restaurant are located, we have a beautiful pool deck with the longest infinity pool in Florida and an oversized fireplace designed by Philippe Starck.

Thank you for your suggestion regarding dinner: we already have extended hours and will continue to look at offering more selections for late diners.

We hope to welcome you back soon, on vacation hopefully!

Laurence Dubey
General Manager
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Lausanne, Switzerland
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 21, 2014

It's the Viceroy. It should be luxury and beauty, but I was a bit disappointed by the front desk services and the quality of the suite. Nevertheless, once complaining about it at the Spa, all the staff did everything possible to make us happy. We didn't change room, but get a free breakfast. The Spa is amazing and beautiful, not big enough and not really practical: swimming pools are way to small, but you can enjoy the beauty of Starck work and the view on the town. the outdoor swimming pool, specially at night is a dream! Vallet parcking quite expensive, but who cares, you're in town!

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 31, 2014
Dear Patrick M,

Thank you for your feedback!

I see that you loved the Starck design at the Spa which is truly spectacular. That water lounge with dipping hot and cold pools, the massive Murano glass chandelier and a surprising large library gives you a whole new Spa experience - unmatched in this city.

Most of our repeat guests are biased towards our guest room décor designed by renowned Icon Kelly Wearstler: it is very busy and colorful in a very happy way!

I See that you live in my hometown of Lausanne: nice to see some compatriots visiting us from this far away. I would love to meet you if your travels bring you back to Miami soon.

Thank you and warm regards,

Laurence Dubey
General Manager
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Milton Keynes
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2014 via mobile

This hotel is first class. I have stayed here on four separate occasions and am always pleased with the rooms and pool facilities.The balconies are a welcome addition although it would be great if there was a table and chairs included.
The kitchenette is useful and the decor exquisite.
One comment regarding the room lighting as I have yet to have a room where you can turn off the bedside lamp while in bed! But the hotel is conveniently located for Downtown and close to Bayside.
The bar and restaurant is expensive but there are plenty of restaurants close by.Staff are always helpful

Stayed February 2014, traveled on business
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ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 26, 2014
Dear Mobycliff,

I am very thankful to read that you have stayed with us on four occasions! Your loyalty to Viceroy Miami is very impressive!

The timing of your comment regarding balcony furniture is so interesting as we are currently looking at adding a seating option for our balconies based on similar feedback from other guests. Our view of the Brickell drawbridge has become a favorite for many travelers: in Miami, we take it for granted or rather, we complain about it stopping traffic too often, but it is a night sight from many of our guestrooms.

We will continue to work with our engineering team to improve on our guest rooms functionality: it is all about the details!

We hope to see you again soon! Thank you for choosing Viceroy for your Miami Home away from Home!

Laurence Dubey
General Manager
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Vancouver, BC
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed March 19, 2014

The Viceroy is a beautiful hotel, but it's missing the details that luxury properties this price usually consider. First off, the junior suite I stayed in had a strange washroom layout. There were no towel racks anywhere, so I was forced to hang towels over the tub. Secondly, when I entered the room, I found an old XL Gap price tag on the floor, which I assumed belonged to the guest before me. It just made me question how well sanitized the room was overall before entering. Thirdly, the free wifi at the hotel was horrible, and the paid computers at the business centre was a costly $6 for every 15 minutes.

Some of the redeeming things about this hotel include the luxurious pool and beautiful spa. I've been to a lot of spas around the world, but the appearance of their library-esque spa takes the cake in terms of appearance. The cleanliness of the spa pool was a bit sketchy though. If you get into the hot tub, you'll notice a black brim over the hot tub of hair and other bodily residuals. Also, while I was getting my massage (ask for Nelson, he was great) at the spa, my friend who waited for me by sitting around by the pool noticed a younger woman give a larger older man a hand job in the hot tub. Once the couple "finished", they quickly left (this was the hot tub closer to the windows, FYI). I'm not sure how often these hot tubs are cleaned, but I'm hoping at the very least daily.

The other redeeming quality of this hotel was the gym. The gym was huge, fully outfitted, and had plenty of equipment for everybody. It was never too busy either.

Room Tip: I was on the 6th floor and heard honking ALL day and night (think NYC ground-floor time square durin...
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  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 26, 2014
Dear Victort,

Thank you for taking the time to write such a detailed account of your experience.

I am glad to hear that you enjoyed the Spa which is our most exceptional feature. You were fortunate to have a treatment with Nelson: he is one of our super stars and gets booked up very fast!

Your comments and concerns about the pool are very fair and please rest assured that – like most other luxury hotels - we have a detailed and rigorous cleaning protocol at the Spa – including all pools – some of it happening after hours for minimal guest disturbance

While we love for our guests to fully enjoy their vacation, we strive to ensure that one guest’s fun is not imposing on another: when those situations are brought to our attention, we will always address and diffuse to maintain a pleasant environment for all.

Warm regards and come back to see us again next winter to escape colder Vancouver weather!

Laurence Dubey
General Manager
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2014

Beautiful views, amazing pool area, spa was simply gorgeous. Fitness center was impressive. Rooftop club, with pool. Beautiful views from outdoor restaurant located close to the pool. Excellent location in the Downtown/Brickell area. We stayed in one of the residencies, rented by owner, and was absolutely perfect, had everything you will need to have a perfect weekend.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 26, 2014
Dear Yanira R.

Thank you for your review.

I was very pleased to read that you enjoyed the comfort and spectacular views of one of our residences. We have a very unique rental program for guests who want to stay a little longer than a few days as we offer weekly and monthly leases or simply want the practicality of a full size kitchen with a luxury residential feel.

We look forward to welcome you back very soon,

Laurence Dubey
General Manager
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Austin, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2014

We only stayed at the Viceroy for one night before cruising out of the port the following day. The room we had was very nice, and included a pretty awesome view from the balcony. The bed was very comfortable, and the bathroom was really nice. The room included everything we needed, including complementary coffee the following morning (even though the room card said there was a charge). There was also a microwave to reheat our late night pizza for breakfast the next morning before heading to the port.

The hotel is located in an awesome area, and there is a lot of cool stuff within walking distance. We didn't stray too far since we were tired from traveling and wanted to be fresh on our first cruise day. We did end up eating at Cipriani which is in the same building complex. The rooftop pools were very large and awesome looking, but we didn't have a chance to take a swim. We didn't eat at the hotel restaurant, but we did get several drinks from the bar. The happy hour prices were great, but it was a steep increase afterwards. The bartender hooked us up with premium liquors because of the price difference. We don't regret that bill one bit!

We didn't have to use the service much, but someone did stop by and offer us fresh towels and ice. We ordered a late night pizza, and they called us when they arrived. They also made sure we had a taxi to the port. I just called down to the front desk 10 minutes before we were ready to leave.

Overall this is an awesome hotel, just a little bit pricey!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 14, 2014
Dear cewhatley,

Thank you so much for sharing this detailed review after your short stay with us !

We are very fortunate to have a few tempting dining options on property for dinner: 15th and Vine, Cipriani and a brand new Mexican restaurant opening soon.

We thank you for selecting Viceroy Miami for your pre cruise Miami stay. So many other cruise enthusiasts choose our hotel because of our unique closeness to the harbor and of our fantastic leisure amenities right in the heart of the city !

When you get tired of the Texas heat, come and enjoy a swim in the longest roof top infinity pool in Florida! We will take great care of you, you may not want to leave again !

Sincerely,
Laurence Dubey
General Manager
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Additional Information about Viceroy Miami

Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Miami
#10 Green Hotel in Miami
#18 Business Hotel in Miami
#19 Family Hotel in Miami
#24 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Viceroy Miami 5*
Official Description (provided by the hotel):
Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more   less 
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Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami

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