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“Glitzy luxury hotel with prices to match!” 4 of 5 stars
Review of Viceroy Miami

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Viceroy Miami
5.0 of 5 Hotel   |   485 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Ranked #20 of 129 Hotels in Miami
GreenLeadersBronze level
Brasilia
Top Contributor
86 reviews 86 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
“Glitzy luxury hotel with prices to match!”
4 of 5 stars Reviewed March 1, 2014 via mobile

This is super hotel with super staff. My room was large, very quiet and very comfortable. Decor and furnishings maybe a bit OTT for some tastes but were refreshingly different from the norm.
Fantastic facilities with an outrageous spa area(incredible), stunning pool and views. Hotel is also in a great location for restaurants and night life. Breakfast was the biggest disappointment. Poor service, way too expensive for what you get. Go over the road. Much quicker and better value for money.
Shame that this spoilt what was a great stay.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 3, 2014
Dear wanderingmo,

Thank you for sharing your personal experience with us.

Viceroy Miami was designed by Kelly Wearstler and the Spa at Icon Brickell by Philippe Starck: both famed designers with opposite styles. While Kelly has a bold approach to colors and patterns, Philippe normally uses very clean lines. Often times our guests prefer one over the other but rarely feel indifferent to such interesting interior design !

We appreciate your comments about your pool and breakfast experience which we will use to continue to improve on our service standards.
I see that you traveled on business this time and hope to have you back for a fun leisure week end on another occasion!

Sincerely,

Laurence Dubey
General Manager
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933 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Foster City, California
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 1, 2014

If going to Miami, I would stay at the Viceroy again. The room was beautiful with the bathroom almost as big as a regular room. They have a 70 meter pool which seemed to go on forever! The jacuzzi was as big as most hotel pools. The food was fantastic. All of the hotel serving staff were friendly and helpful. The views are breathtaking. We had conference event on the 15th floor near the pool and dinner on the 50th floor near another pool. Best tofu dish I have ever had outside of California or Taiwan and the lavender infused goat cheese cup was amazing.

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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 3, 2014
Dear Shibshman,

Thank you for selecting our hotel for your last visit and for considering us again for the next one!
Our team is passionate about creating lifelong memories and ensure that every guest wants to come back “home” to us in Miami: it seems that we accomplished our mission !

At Viceroy Miami, we believe in offering holistic wellness programs and healthy dining options for our guests and I am pleased that you enjoyed our vegetarian dish – I am personally also partial to tofu when well made!

See you soon and thank you for taking the time to write a review about your experience,
Warm regards,

Laurence Dubey
General Manager
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Miami, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2014

I had to share my wonderful experience at the spa of the viceroy hotel. We went there for my friends birthday since it was so close to Brickell (we live in the area). We planned a spa day with the girls and her boyfriend we arrived 30 minutes before our massages as we were told for check in. The pool is amazing (longest pool in Florida) amazing view from the pool deck. The front desk was really friendly specially JP and Joanna. After we check in Mary and Frank gave us a small tour around the spa and took us to the locker area AMAZING!!!
Steam room and sauna and an amazing view from the locker area. We saw two dolphins by the way!!!
While waiting for our massages Mary was so polite and bring us oranges slices with apples in a shape of a heart with honey on top. DELICIOUS!!! Thank you Mary!! Out massages were great we spent the rest of the afternoon in the pool great service and the staff was really helpful. Can't wait to come back for those oranges and apples! And the massages of course!!!!

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 27, 2014
Dear ZCarmenz,

Thank you for sharing your recent experience at the Spa and for recognizing some of my favorites Spa team members!

I personally never tire of those spectacular floor-to-ceiling water views: the most impressive locker rooms I have ever seen in my career! You were lucky to see dolphins frolicking by but we also often have families of manatees in these waters.

Next time, be sure to book the new Hydra Facial treatment: we are one of a handful of Miami Hotel Spas to provide this very exclusive product !

See you soon,
Laurence Dubey
General Manager
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1 review
5 of 5 stars Reviewed February 19, 2014 via mobile

Beautiful hotel located at the heart Brickell and close to South Beach! Very chic with a gorgeous pool and view. We had drinks by the pool and the service and ambience was very enjoyable. The restaurant inside the hotel is delicious and well priced. Love it and we would definitely go back!

  • Stayed January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 27, 2014
Dear Monica H,

Thank for taking the time to write about your experience with us at Viceroy Miami.

We hope that you told your closest 100 friends of your chic experience so that we may welcome them soon!

In all seriousness, we are very proud of our stylish boutique hotel and our new menu concept at 15th and Vine has garnered a lot of positive feedback from our guests and residents.

Sincerely,
Laurence Dubey
General Manager
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Houston
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 16, 2014

Stayed here during the Miami boat show and thoroughly enjoyed it because the service from the front desk (Byan, who successfully completed our room upgrade to a gorgeous view) to the Spa (best massage I've ever had from Lisette) to the room staff (immediately responded to all requests) that ensured a seamlessly enjoyable and very comfortable stay. We've never (and probably will never again) spend this amount of money on a hotel room but the Viceroy exceeded all the usual expectations and made everything worthwhile in a city where high prices are de rigueur. Extra bonus was the fabulous bathroom floor to ceiling windows and a separate DEEP tub with endless hot water that soothed after long days of walking, all while enjoying the river views. Excellent in room coffee and comfortable bed and pillows.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 19, 2014
Dear Mrsfrisbe,

Thank you very much for taking the time to write about your stay this past week end!
Brian and Lisette are often recognized as some of our superstars! Thank you so much for acknowledging their passion publically! This type of recognition is so important to them.

Viceroy Miami has become a very popular place to stay for guests visiting during Presidents week end: mainly because you can avoid traffic while still being close enough to all the main events: the Boat Show as you mentioned but also the Coconut Grove Art Festival and the Wynwood art show – my two personal favorite must see art events!

I am so glad that you also enjoyed our guestrooms: I am a big fan of Kelly Wearstler’s design with sets us apart from so many other more traditional hotel rooms.
We hope to have the opportunity to welcome you back soon at Viceroy Miami or at another Viceroy Sister hotel around the globe.

Sincerely,
Laurence Dubey
General Manager
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Ponte Vedra Beach, Florida
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 14, 2014

We stayed here for the Miami boat show weekend. Reviews looked great and, by all appearances, should have been. But no. We paid a premium $800 a night (yikes!). The "suite" was two skinny side by side rooms. "City view" of the wall of the hotel. So we didn't use the balcony. Bed squeaked. Decor was nice and modern. They were very stingy with towels and the bathroom lights were annoyingly dim. Ordered room service (once we could get someone on the line) and the delivery guy was very friendly. Cleaning crew decided not to remove the dirty dishes the next day, however... Had a very average breakfast in the hotel the next morning. Service was poor and bill for 4 was $120! For simple eggs and bacon. They failed to timely deliver the promised roses and chocolates my husband had ordered me for V-Day. So overall- especially for the price, this place disappointed.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 19, 2014
Dear pontevedragirl,

Thank you for taking the time to share your experience with us.

Clearly we have missed our mission and did not meet your expectations this past week end: rest assured that we have reviewed your feedback in details this very morning and discussed with our operations team our commitment to improve on all aspects of service and amenities in the hotel.

From my research, I understand that you reserved your suite through Orbitz. I do recommend that for a special getaway like this one, you do contact the hotel directly for future stays to see if there are any special conditions or rates that can be offered to you so that you can be guaranteed the best rate and value for your investment.

Like many other venues, we aim to do the impossible and our concierge tried every contact she had to get flowers for your arrival on Valentine’s day! Due to the large volume of last minute demand for flowers on that holiday, the delivery was delayed past your arrival time. I totally understand that you and your husband were disappointed and hope nevertheless that your enjoyed your special evening together.

Thank you and warm regards,

Laurence Dubey
General Manager
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Miami, Florida
1 review
5 of 5 stars Reviewed February 10, 2014

Had to share my wonderful experience at the Viceroy over the weekend. We were there for the Miami Marathon since it was so close to the race starting line. Everyone from the front desk, Jorge the concierge, JT on the phones and Coleen in the back office were wonderful. The pool was amazing and service out on the pool was awesome. We had a beautiful room conveniently equipped with kitchenette which was great. The area around the hotel had bars and plenty of choices for eating, the employees were more than happy to help us with any questions we had truly first class service.

Room Tip: I think any room is a good choice because they should all have similar amenities.
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Green Features: A/C controls, recycling done by staff were and green areas surrounding hotel were great.
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 13, 2014
Dear guzkiana,

Thank you so much for chosing Viceroy Miami for your recent visit to Miami!

The ING marathon has become hugely popular over the years and we do have the perfect location for participants and fans.

I very much appreciate your recognition of our Service Star Team: the 3 colleagues that you mention in your review have been with us for multiple years and bring great experience and passion to Viceroy Miami. I am very proud of your acknowledgment for them.

Hopefully your travels will bring you back to Miami soon.

Warm regards,
Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Miami

Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Miami
#11 Green Hotel in Miami
#16 Romantic Hotel in Miami
#20 Family Hotel in Miami
#25 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Viceroy Miami 5*
Number of rooms: 148
Official Description (provided by the hotel):
Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more   less 
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Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami

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