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“Dissappointed...” 3 of 5 stars
Review of Viceroy Miami

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Viceroy Miami
5.0 of 5 Hotel   |   485 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Ranked #18 of 111 Hotels in Miami
Certificate of Excellence 2014
GreenLeadersBronze level
Brooklyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Dissappointed...”
3 of 5 stars Reviewed February 9, 2014

We planned on staying at the Viceroy from three nights over the holidays. The front desk staff were not so helpful when I arrived. They were not so friendly and were a little rude when I asked about the "free wifi". Although it says in the reservation there is free Wifi, its not true, there is a no charge connection but it does not work. The room is very overrated, with mediocre furniture and decor, old furniture and curtains and not so comfortable. We left after one night and went to another hotel in the area. I think overall its overrated and overpriced.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 11, 2014
Dear Ana G,

Thank you for sharing your feedback on your stay with us last December.

I am saddened to hear of your “disappointed” review but I appreciate the honest feedback. Without it, we could not continue to focus on how to exceed our guests expectations at all times which is our goal.

Our guestrooms décor was created by famed designer Kelly Wearstler which is known for her bold colors and stimulating ambiance which can sometimes be overwhelming.

Most importantly, I am pleased to hear that you found the right match for the rest of your stay and in Miami.


Warm regards,
Laurence Dubey
General Manager
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1,015 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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London
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 9, 2014

This hotel should tick all boxes - great location, great size rooms, fabulous swimming area and spa but was really frustrated at first. Finding the light switches is like mastering a degree - took 3 calls, several bulbs changed as out and a lesson in the fact that the majority of the light work separately to the main switch to be able to see in the room! Also - really, large products in the bathroom that had obviously been refilled and were dried around the pump! Housekeeping not great and took my requested bathrobe after day 1 so no bathrobe for the rest of my stay. Soundproofing an issue - could hear my neighbour above and alongside!

On the plus side - pool staff friendly and helpful but was really impressed with the one lady on the front desk who listened, actioned and drove confidence .... Without her I would have left and she was not a supervisor but just an amazing staff member who cared!

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 11, 2014
Dear beccy18,

Thank you for sharing your impressions of your stay at Viceroy Miami.

I am really glad to hear that you our colleague at the front desk made up for the inconveniences that you had in your room and I will try to find out who it was based on your review. I value people who come in and show passion in their job on a daily basis and always strive to bring more shining stars to work at Viceroy Miami.

I could not agree with you more on the light switches comment that you left and we are working on an upgrade plan this year so that all switches operate the same way for all lighting in the guest rooms.

Warm regards,
Laurence Dubey
General Manager
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Hollywood, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 2, 2014

Simply amazing experience! The location, rooms, views, decor, the POOL! Oh my, just absolutely loved ALL of it! Highly recommend this hotel to anyone looking for a great place to stay in Brickell. Felt like a VIP the entire trip. The room was so spacious and elegantly decorated, the bathroom with a soaking tub was just icing on the cake. Need to make it back when I have more time to enjoy the onsite amenities. The spa and endless pool are calling my name!

Room Tip: Views are gorgeous all around, so you can't go wrong!
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Green Features: Great programs in place including in-room recycling receptacles and daily housekeeping opt out incentives (onsite dining credits given in exchange for opt out).
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 7, 2014
Dear Keytia,

Thank you! Thank you very much!

At Viceroy, we do not like the word “fine” which means that we made no real lasting impression on our guests: I am so happy to read your review which exudes so much excitement about your stay with us!

Missing the Spa at Viceroy Miami is not an option and you just must return soon to add it to your Miami check list: Alena, our Spa Director has just relaunched a new bold spa menu with exciting product lines that are very modern and meant to impact all senses. I would love for your try it out on your next visit.

See you soon!
Laurence Dubey
General Manager
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Top Contributor
109 reviews 109 reviews
16 hotel reviews
Reviews in 38 cities Reviews in 38 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 2, 2014

This hotel is in a great location on Brickel and is fairly new at five years old yet it seems to me the hip design, minimalistic it is, just makes the hotel look older than it is. It does have,great views, a great location and a nice restaurant on the 15 th floor but the hallways and,rooms appear tired. Maybe it's the color selection or the very uncomfortable desk chairs that make it seem that a junior designer worked on this project. It certainly could use a revamp with the eye focused on color selection and comfort for the guest. Service is adequate.

Room Tip: Most rooms have good views.
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 7, 2014
Dear Tonypose,

Thank you for your feedback.

Interior design is part of the wide spectrum of ART that can either connect with the viewer or totally disappoint. It seems that your experience with our design at Viceroy Miami was a bit of a miss which is a big disappointment to me!

I am such a fan of what famed designer Kelly Wearstler created at Viceroy Miami – amongst many of her other Viceroy properties – that I feel protective of her creations. However I do value your objective input and take it to heart: out plans are to continue to improve comfort mixed with design in all of our guestrooms with the addition of well placed charging stations for computer users for instance, warmer lighting in our bathrooms and we have been switching some of our chairs for other more comfortable seats in some guestrooms.

Should you decide to try us again in the future, I hope that you will be pleasantly surprised by our new enhancements. Maybe we can even meet up to talk more of design and design in hotel rooms!

Sincerely,
Laurence Dubey
General Manager
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New York City, New York
Top Contributor
62 reviews 62 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 22, 2014

What an amazing hotel. The service could not have been better.

1. Room service at 1am since I was up with a project came in 20 minutes!

2. Amazing spa, a must try, talk about spacious!

3. Restaurant outside pool absolutely amazing food!

4. Decor is really well thought out. From the rooms to the hallways.

This hotel will not disappoint!

Stayed January 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, January 31, 2014
Dear MCSmith1582

Thank you so much for outlining your experience with us!

I am always thrilled to hear that our team of passionate individuals has exceeded your expectations.

You mention your overnight experience which particularly pleases me because we currently have a wonderful and caring overnight team at Viceroy Miami: they understand that, when our guests are up late at night, they are likely a bit tired and in need of a quick execution of their request. From personal experience, every minute spent waiting seems to count double at night, doesn’t?

A genuine “thank you” for selecting Viceroy Miami and we hope to see you again soon,

Warm regards,

Laurence Dubey
General Manager
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Houston, Texas
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 18, 2014

Stayed at the Viceroy on our way back from Palm Island. The room (waterview suite) was awesome. I loved the unique design of the furniture and really loved the bathroom with oversized tub and seperate shower. Really great accomodations. The bed was super comfy and the linens were very good quality.

We ordered room service --- the service and speed was great -- the food was average.

I had breakfast at their restaurant and it was really good.

The pool is definetly something cool to see ---- it's size is pretty jaw dropping.

Would def stay here again when in Miami.

I'm a sucker for Viceroy properties =)

Room Tip: Waterview suites are awesome!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, January 27, 2014
Dear SilverStream,

Thank you for taking the time to share your experience with us on Trip Advisor.

I am do glad to read that you enjoyed the Waterview Suite which is my favorite category: while being located downtown, you still get some of that Miami “city by the water” experience with a Birdseye view of the Bay and the Miami River! I find it particularly relaxing to watch the drawbridge go up and down allowing for boat traffic, did you enjoy that ?

When you come back to Miami this year, you will be able to try our new menu at 15th and Vine as our Executive Chef is putting the finishing touches for a February launch. I look forward to hear your review then.

Thank you again for staying with us in Miami and at other Viceroy hotels!

Laurence Dubey
General Manager
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Brussels, Belgium
Top Contributor
381 reviews 381 reviews
148 hotel reviews
Reviews in 173 cities Reviews in 173 cities
197 helpful votes 197 helpful votes
5 of 5 stars Reviewed January 16, 2014

A superb location if the ambiance of SOBE disturb you and if you have a car. We opted for a suite: great art deco tones. The servic is perfect in the hotel and around the swimming pool. Just a bad point a too windy and less sunny swimming pool. Spa is outstanding . And there are really honest and commercial. Due to the weather we had to stay in NYC ( cancellation), we spent our first night outside viceroy,...what a surprise they propose to cancell the price of thz bill....la classe

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, January 27, 2014
Dear HDL Bruxelles,

La classe! C’est gentil comme commentaire, merci !

A charming and unique getaway away from South Beach madness is exactly what we offer our guests.

I am partial to our Spa and I had the privilege to work with world class establishments but this one by Philippe Starck tops them all ! I hope you get to travel back to Miami in 2014 to try our new menu which offers 3 new product lines that are fun and organic !

Merci encore et Bonne année 2014 !

Laurence Dubey
General Manager
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Additional Information about Viceroy Miami

Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Miami
#11 Green Hotel in Miami
#19 Romantic Hotel in Miami
#19 Business Hotel in Miami
#28 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Viceroy Miami 5*
Number of rooms: 148
Official Description (provided by the hotel):
Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more   less 
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Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami

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