This hotel should tick all boxes - great location, great size rooms, fabulous swimming area and spa but was really frustrated at first. Finding the light switches is like mastering a degree - took 3 calls, several bulbs changed as out and a lesson in the fact that the majority of the light work separately to the main switch to be able to see in the room! Also - really, large products in the bathroom that had obviously been refilled and were dried around the pump! Housekeeping not great and took my requested bathrobe after day 1 so no bathrobe for the rest of my stay. Soundproofing an issue - could hear my neighbour above and alongside!
On the plus side - pool staff friendly and helpful but was really impressed with the one lady on the front desk who listened, actioned and drove confidence .... Without her I would have left and she was not a supervisor but just an amazing staff member who cared!