We had heard so much good about the hotel previously, but, must say we were truly disappointed. The front desk staff was not very welcoming and the poor service started there and continued, until we checked out early after one night.
Our suite smelled of smoke and this is supposed to be a non smoking hotel. The carpet was worn, but, the room was large and roomy. We were awaken at 2am by a loud party in the suite next to us. We called the front desk numerous times to break up the party, they did go three times, but, the party continued and kept getting louder. Finally at 4am they did call the police and break up the party.
We asked for the front desk manager in the morning, he was cold, unapologetic, and rude. We told him that we did not sleep at all and that they should do something for us. He offered us a $100 credit for a $350.00 room. Ridiculous for a room we were unable to sleep in.
The one bright point was the spa, it was truly outstanding with great classes and yoga.
There are so many great hotels in Miami, don't waste your time with a property that makes you feel unwelcome, and provides no customer service.
- Official Description (provided by the hotel):
- Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more less
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- Also Known As:
- Viceroy Miami Hotel Miami
- Viceroy Hotel Miami