We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay” 5 of 5 stars
Review of Viceroy Miami

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save Saved
You added Viceroy Miami to your Saves list
Viceroy Miami
5.0 of 5 Hotel   |   485 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Breakfast Bliss
Ranked #23 of 129 Hotels in Miami
GreenLeadersBronze level
Philadelphia, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great stay”
5 of 5 stars Reviewed December 17, 2013

We stayed at the Viceroy last week when we were stranded in Fla due to the snow back home. I booked two rooms, they were exactly as represented - modern and luxurious. The hotel is gorgeous and the pools and spa first rate. The rooms are new and clean, the staff is excellent. We requested a late checkout due to late flights the next day, and we were accommodated without question. I highly recommend this hotel - and despite what a previous reviewer wrote - we felt 100% safe at this hotel. Not even an issue. The hotel is in a safe business neighborhood and there are electronic safes in the rooms.

Stayed December 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, December 23, 2013
Dear Brad F,

Thank you for taking the time to write about your unplanned experience with us: being stranded is no fun! It happened to me a couple of times due to hurricanes while travelling the Caribbean. I am glad that you were able to enjoy your stay regardless.

Brickell is an up and coming area and has become a much sought after place to reside in. Since we are tucked away from the more “touristy areas”, you can enjoy walking everywhere - much in the same way than where I grew up in Europe- in safe and fun environment.
I hope that you will get to come back on a planned trip next time!
Have a fantastic holiday season!

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

898 reviews from our community

Traveler rating
    482
    236
    99
    43
    38
See reviews for
106
367
62
187
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2013

The hotel is beautiful (rooms look exactly the same as in the hotel's photographs). The staff was really fantastic. The pool on the hotel's top floor (Club 50) is very nice, calm and relaxed, and the views are great from the 50th floor. Views from the hotel rooms look toward the city and not the bay (some of the rooms look over the Miami river and the city around it). The restaurant is very good. The menu isn't adventurous, but the quality is very high. I'd be happy eating there any day; the staff is great. The gym and spa at the condominium part of the complex is also beautiful (and huge). As an aside, we stopped by the Mandarin Oriental (5 minutes away) for an early dinner before we flew out of town. Both the food and the decor there felt very dated.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, December 11, 2013
Dear strictly_business171,

Despite your trip advisor name stating “strictly business”, I am glad to read that you had some time for R&R during your stay with us at Viceroy Miami. Many of our guests are here for business during the week and do not get the opportunity to venture out their rooms onto the pool deck!

Because of our unique location within the Icon Brickell development, we have access to exceptional amenities such as the longest infinity pool in Florida with drop dead views of the Bay and a gorgeous Spa designed by Philippe Starck.

Thank you so much for sharing your feedback on our colleagues who all read Trip Advisor diligently because they genuinely care to touch the heart and soul of every one of our guests !.
It makes me very proud!


Our Executive Chef is tweaking the menu for the winter season and will be soon working on the new Spring menu with other variations of our small plate offerings. This should be a lot of fun and more adventurous. Maybe you can come back and give us your evaluation next time !

See you soon and best wishes for the Holidays and a prosperous New Year,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, New Jersey
1 review
5 of 5 stars Reviewed December 6, 2013

This hotel has it all! Gorgeous and fresh, with four pools, and a spa that you can lose yourself in! The staff is extremely attentive and courteous - they all know your name by the end of your stay. Very recommended.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, December 11, 2013
Dear chaimgl,

“modern elegance” is exactly what I try to establish at Viceroy Miami: starting with our exceptional amenities - as you so justly noted – and ending with our outstanding colleagues who love what they do and make me proud especially when reading a review like yours !

Thank you so much for sharing and we look forward to welcome you back very soon hopefully, for another visit at the Spa possibly: by end of January, our Spa director will be launching our new menu with a couple of innovative organic lines that are fantastic - I am lucky enough to be one of the testers !

See you soon and best wishes for the Holiday Season and a prosperous New Year,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Lakes, Florida
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 4, 2013

Once only hopes and expects that when you stay at any hotel the hotel is responsible for your security and will being while staying at their facility. Well this was not the case at this prestigious boutique hotel that my wife so enthusiastically rented for one night to celebrate our first wedding anniversary on November 23, 2013.. Someone, in my opinion a hotel employee walked into our room while we were taking a late afternoon nap and stoled over $ 40,000 worth of Jewelery from the night stand on my wife's side of the bed. My wife has not only gone into a depressive state over this unexpected crime and violation of our privacy, security and well being ( not because of the stolen items), but because of the fact that we could have been killed if we had discover the intruder in the act of robbing us while we were in our room sleeping.. There is an ongoing criminal investigation and we will pursue this case until someone takes responsibility for this crime. To our surprise, we noticed that hotel management responds to all post at trip advisors and it is important that they do, however, we have never been contacted my any manager from the Viceroy Hotel, nor anyone has offer an apology.. Although we are not looking for an apology, we are looking for responsibility, perhaps via Tripadvisor hotel management will do what they fail to do in person or with a simple phone call, apologize and take responsibility.. We will not rest until this crime is resolved.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, December 6, 2013
Dear Hugo C,

We are very proud of our hotel's stellar security team and the theft prevention policies we have in place. We take your allegations of theft very seriously and are working closely with the Miami Police Department, which is conducting a full investigation of the matter.


Sincerely,
Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 3, 2013

The Viceroy Hotel in Miami exceeded all our expectations.
We booked a suite, which I could highly recommend. It was a very spacious, elegantly designed room.
We enjoyed the artsy furniture, comfortable bed, huge bathroom, and the extra half-bath.

The spa was amazing. You could go to this hotel and just stay there for a day or two relaxing around the pool and hot-top, using the spa, gym with the water view....

The most important factor, which made our stay in this hotel so comfortable, was the staff. Everybody was friendly, helpful beyond their duties, and just very professional. Our special thanks are for Bryan, working at the front desk. Bryan was always making sure that we were safe and well taken care of while exploring all distinct parts of Miami. He convinced us to take a taxi during our trip to Little Havana at night, and not our own car, for parking and safety reasons. This was a very smart recommendation, which made out visit there more relaxing. The taxi was only 7$... , so there was no point going by car, but we didn't know it.
Also, he was always available, with a smile, to answer all our questions about Miami, the hotel, restaurants.

Thank you so much Bryan.
Also, thank you to all the exceptional people working at the Viceroy in Miami. We will be back!

Room Tip: We had a suite, which was very spaicous and nice
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, December 6, 2013
Dear AWD38,

Thank you for your review for your personal recommendation of Bryan who is most definitely one our superstars! I wish we could clone him at times!

Competition at the front office department is fierce as our team genuinely wants to touch the heart and soul of every guest.

Most Miami visitors are not aware that Brickell is very centrally located and that you can be almost anywhere within a 10 to 15 minute taxi ride: Coral Gables, Coconut Grove, the Design District and Wynwood, South Beach, the Port of Miami (which is even closer). While parking can be scarce in the Downtown area, we recommend to travel everywhere by taxi or using the downtown complimentary trolley shuttle which is most convenient.

I am so glad that you loved our Spa: it is my favorite feature and I am pleased to tell you that we are launching a new and exciting menu in January that will offer new options for both men and women with three exclusive product lines ranging from fun and organic to luxurious anti aging! I hope that you can both come back again soon.

Warm regards,
Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 3, 2013

We could have been killed. On November 23, 2013 my husband and I decided to spend one night at the Viceroy Hotel in Miami. We were celebrating our first wedding anniversary. During our afternoon nap someone walked into our hotel room while we were sleeping and stoled over $ 40,000 woth of jewelery, my wedding rings and watch (Jewelry and watch beside me on the nightstand). Its been over one week since we were robbed and can't get over the thoughts and nightmares that my husband and I could have been kulled while sleeping in our room at this hotel. How can something like this could happened???

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, December 6, 2013
Dear Dayri C

We are very proud of our hotel's stellar security team and the theft prevention policies we have in place. We take your allegations of theft very seriously and are working closely with the Miami Police Department, which is conducting a full investigation of the matter.

Sincerely,
Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 29, 2013

Beautiful hotel-
Staff went out of their way to be helpful and the personal service we received was extra-ordinary.. The room was amazing with the most comfortable bed I have ever slept in.
The bathroom was huge with magnificent ceiling to floor windows and the view of the Bay. Luxuries marble and eclectic decor made for a memorable experience at the Viceroy.
The pool area is incredible where you can relax and also take in the view of the city..
LOVE this hotel.

The only down side is that parking is very expensive. Paid close to $40 per night..

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, December 2, 2013
Dear Minibikini,

Firstly, allow me to comment on your Trip advisor user name which is “very Miami”! Nice!
Thank you for taking the time to write about your stay earlier this summer: our infinity pool is quite a memorable sight and continues to draw much attention since our opening.

Our Eclectic style is a result of two world renowned designers that took part in creating this unique architectural wonder on Brickell Avenue: Kelly Wearstler, once called by the New Yorker "the presiding grande dame of West Coast interior design” whose vision is felt throughout the hotel and Philippe Starck who designed the Spa and pool spaces at Icon Brickell. We are spoilt!

I could not agree with you more on parking pricing in Miami: while South Beach pricing closely rivals with Manhattan, Downtown has also seen an increase 4 years ago. Next time, may I recommend you to only rent a car for the few days that you may need to venture out further and take advantage of the free trolley service which runs Monday to Saturday, stops at almost every block and can take you to Mary Brickell Village or to the Adrian Arsht Center or event across from the American Airlines Arena (Heat game anyone ?) in a few minutes!

See you again soon, I hope,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Viceroy Miami? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Viceroy Miami

Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Miami
#11 Green Hotel in Miami
#19 Family Hotel in Miami
#20 Romantic Hotel in Miami
#20 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Viceroy Miami 5*
Number of rooms: 148
Official Description (provided by the hotel):
Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Booking.com, Expedia, Amex, Hotels.com, Priceline, Orbitz, getaroom.com, Agoda, Odigeo, Jetsetter and Tingo so you can book your Viceroy Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami

Owners: What's your side of the story?

If you own or manage Viceroy Miami, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.