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“Awesome 1st anniversary” 5 of 5 stars
Review of Viceroy Miami

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Viceroy Miami
5.0 of 5 Hotel   |   485 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Breakfast Bliss
Ranked #26 of 130 hotels in Miami
GreenLeadersBronze level
Miami, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Awesome 1st anniversary”
5 of 5 stars Reviewed June 20, 2013

We've stayed at the Viceroy 5 or 6 times and it's always very good. We went for our first wedding anniversary in late May and it was AWESOME! They gave us room 1111 which is jaw dropping. It is by far the best room we have ever had there. Panoramic city and water views from the room and from the bathroom! I could have sat in a bubble bath looking over the city lights at night forever! It was hard to leave.
Not only did they give us a great room, but when we checked in there was chilled prosecco, a little package of chocolate covered strawberries with little candies on them, and a hand written note from Colleen Harrigan with the hotel welcoming us and congratulating us on our anniversary. It was really spectacular and unexpected.
The room was huge with a hallway, and entry way table and mirror (which I love b/c it's like coming home to an apartment) and it had a seating area with a very comfortable loveseat, a table and 2 chairs. It had a balcony that we would stand on every night and watch the uplights on the building change colors....the Bank of America building is especially fantastic. Looking down Biscayne Blvd. at night was just sublime. I am a sucker for city views and this place has it right on! I could sit in that beautiful room and watch the city life go by all day and night. We were just so content in our room with the views.

We had dinner on our last night at the hotel restaurant EOS. It's beautiful but they had just changed the menu the night we got there and the food was just so so (we liked the old menu better). The service was excellent though. We had eaten there on prior stays and the food and ambiance were better. The view from our table was amazing....more great city views.

The pool (and spa) are one of a kind with a dj playing on Saturday when we were there. It was very crowded on weekends though, but that's to be expected.

The valet and bellman who helped us check in and out were incredible...awesome, personalized service.

This is a unique, hip and modern hotel with a gorgeous aesthetic. The service was outstanding for our recent anniversary stay and we always love going to this hotel.
Of course nothing is perfect, but overall this was just an awesome stay that we will remember for a long, long time. The room and the prosecco/berries and handwritten note will live in our memories forever.

Room Tip: 1111 is the best room!!! huge with city and water views
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, June 28, 2013
Dear hotelfan1978,

Thank you for your kind review.

Congratulations on your anniversary! It was our pleasure to welcome you back, especially for such a special celebration!

At Viceroy Miami, we strive to exceed our guests’ expectations and I am happy to hear we have consistently provided a wonderful experience!

Hope to see you again soon for the many more anniversaries to come!

Warm Regards,
Laurence Dubey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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South Africa
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 17, 2013 via mobile

I stayed at the Viceroy for a month last year.
A group of us stayed in the 2 bedroom apartments.

The room were stunning, views were amazing (over the intercoastal and in the othef aide if the apartment out over Miami.

The beds were I think the most comfortable beds I have ever slept in!
Bathroom was huge! And had everything we needed, although tiles were a bit slippery!

Modern looking and luxurious feeling!
Kitchen was perfect for what we needed. Balcony was an incredible viewing spot for the odd night time lightening storm.

We didn't order room service while we were there but the valet service was excellent they had our car ready everyday in a good amount of time!

Restaurants had good selection and the food was good!

The pools were really great. We swam everyday while we were there. The Spa was also an experience worth having while your there. The massage services were fantastic and the spa itself is definitely worth the visit!

Overall we loved our stay and would recommend this hotel.






  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, June 28, 2013
Dear spiritwithin,

It sounds like you had the full Viceroy experience!

The views from our guest rooms really do take your breath away. I find the balcony to be one of the most relaxing locations we have on property.

We cannot wait to welcome you back soon! For next time, I would love for you to try FIFTY Ultra Lounge on the 50th floor: we have theme parties every month and we also try to bring up and coming DJ’s or live acts on occasion.

Warm Regards,
Laurence Dubey
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Cairo, Egypt
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2013

We stayed in viseroy for our 1st 3 nights in our honeymoon ,We arrived very late with no laugeges and the hotel receptionist assisted us by offering us robes and tooth brushes ,,, the pool was difenitly one of the best we have ever been to located in the 15th floor over looking the skyline of Miami !! Amazing view. .......and the spa is the best we have ever seen ...
The room interior was very good however we didn't share any nice room view as it was overlooking the main street . We kept asking for changing the room as it was a bit noisy as well but apparently there was no availability ... One more thing there was no seats in the balconey

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, June 28, 2013
Dear Noha N,

Being located in Miami’s Financial District gives us the opportunity to surprise our guests when they arrive. Viceroy Miami exudes both elegance and class, which are perfect for a couple’s get away in the middle of the city. It is easy to get lost in the views of Biscayne Bay and the sunset in-between massive skyscrapers.

Next time your travels bring you to Miami, may I suggest the Vibrant, Vivid Very Viceroy Package, which features some fabulous amenities such as two for one at the Spa during matinee hours!

Warm Regards,
Laurence Dubey
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Jeddah, Saudi Arabia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 16, 2013 via mobile

I stayed here for one night. The person at the front desk talked down to me as if I was a poor guy begging at their hotel (sorry I didn't come with a suit and a porcha)
The lobby was the smallest lobby I ever saw. I asked them to open my sofa bed at 12:30am and they said they don't have people working after 12:00.

The room was amazing, very spacious, fantastic views, and very classy. The 15th floor were the pool and spa are located was also amazing, great for just sitting and relaxing.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, June 28, 2013
Dear Hadimas,

Our pool deck has become a hub for resident and hotel guest interaction, the longest infinity pool in Florida actually!

At Viceroy, we are hosts first and always and work tirelessly to provide a wonderful guest experience: we have addressed your concerns with the overnight team with whom you interacted so that we may deliver any future guests’ requests flawlessly in the future.

We hope to welcome you back again soon.

Warm Regards,
Laurence Dubey
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Tampa, Florida
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 15, 2013

I just spent 3 nights at the Viceroy. The valet charge of $36 is a total rip-off & the valet department is slow & they have no attention to detail. Unless your driving a Lamborghini or Bentley they could care less about helping you w/ your luggage or diections. The valet person did not even know how to get on I- 95 North? It took at least 20 minutes to get my car everytime I called ahead from my room.The room service menu was extremely limited, however the prices were low. The room service waiter was wearing jeans..kind of strange for a "5" star hotel . The food was bland and was one step above a Denny'.s Like Miami, the entire pool & deck need a good cleaning. I noticed a black film on the entire top row of tile lining the pool. It was obviously not claenaed the morning of 6/15. 2 of the 5 showers in the male locker room were out of order along w/ the elevator & one of the whirlpool spas. Sttention to details & training is lacking big time at the Viceroy. Also, Miami city government..please please please clean your city up...dirty, dirty, dirty. Tip: the rooms facing Brickell Ave. are extremely noisy.

Room Tip: avoid the rooms facing Brickell.
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  • Stayed June 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, June 28, 2013
Dear Jeff B,

Thank you for your detailed feedback. I will personally look into your concerns, correct what is in my control and review your valet and pool experience with the Icon Brickell management team. We are constantly working to better ourselves and provide an excellent guest experience. I hope next time your travels bring you to sunny South Florida you give Viceroy Miami another try and see all of our improvements.

Hope to see you again soon.

Warm Regards,
Laurence Dubey
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Miami, Florida, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 13, 2013

Stayed here for 7 days for a family trip and rented a 2 bedroom apartment as part of a time share. The apartment was beautiful but the service was horrible.
(1) We arrived and the girl at the front desk could not find our reservation at the Viceroy hotel. She sent us to the Condo/Apartment desk where they then sent us back to the Viceroy hotel front desk. She found our reservation and blamed us for having the wrong name. Even though she never suggested that she looks under a different name [she just sent us to the other side - instead of searching properly].
(2) We were not told anything about the cleaning procedures in the hotel. NOTHING at all about when our room would be cleaned.
We left the room on day one and went to front desk to enquire if the room would be cleaned they said YES it should be cleaned. We show up in the afternoon with the room still not cleaned. We called and the cleaner said she did not know that she had to clean our room.
Day Two - Room was cleaned
Day three- We left the room with the "service room" sign on. We come back in the afternoon and still not cleaned.
Day four- We call in the morning they say that they will send some one up- not cleaned. They later inform us that Our room is meant to be cleaned once a week because we booked via interval. So they sent us wet wipes and fresh towels.
Day Five- We call guest services at 8:30 am and request our room to be cleaned. She says she will have some one up as soon as they start work at 9:00 am. AGAIN we come back at 5 pm and room is NOT cleaned.

My issue is that in any other 5 star hotel they prevent miscommunication by sending a note to the guest to inform them of changes. They could have offered to have our room cleaned for a charge if we wanted it to be cleaned. They could have told us this information on day one when we checked in?
BAD communication between staff and to us as a guest. This is the first time I even get so annoyed I have to comment on trip advisor.
Room was clean when they actually cleaned and did not actually try the spa.

Room Tip: 2 bedroom Apartment on 18th floor best view and very nice.
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, June 28, 2013
Dear AlYAqout,

Thank you for your detailed review which I found very useful.

At times, miscommunication can be an issue with some of our travel partners and we have since already addressed the room and package description and inclusions of our residences with them.

I hope you give Viceroy Miami another chance and see our improvements! Look for our Vibrant, Vivid Very Viceroy Package, which features some fabulous amenities such as two for one at the Spa during matinee hours in the summer time.

Warm Regards,
Laurence Dubey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Road Town, Tortola
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 12, 2013

I like this spot. The rooms are definitely quirky but I really like them. They are always well presented without the niggley things that can some times mar even the best hotels. The staff is great and there is a fine restaurant and out door bar up on the 15th floor which are well worth a visit. For me the location can't be beat having business on that end of Brickell so its a short walk to the office.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, June 17, 2013
Dear marcus w,

Thank you for your feedback.

“Quirky and smart”: what an evocative description of Viceroy Miami! Sitting on the further end of Brickell sets us apart from many hotels. We are strategically placed a short walk or cab ride from Downtown Miami and many hotspots in Mary Brickell Village.

Next time your travels bring you to Miami, may I suggest FIFTY Ultra Lounge. At FIFTY, you can relax with the movers and shakers in Miami after a day at the office!

Warm Regards,
Laurence Dubey
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Additional Information about Viceroy Miami

Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Miami
#11 Luxury Hotel in Miami
#18 Family Hotel in Miami
#21 Business Hotel in Miami
#25 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Viceroy Miami 5*
Official Description (provided by the hotel):
Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more   less 
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Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami

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