Future brides/grooms out there, do not stress!!! I really cannot express enough how amazing the Catering Manager, Bridgette and Banquet Manager, Mario were from the first day of planning up until our last day at the hotel( even after the wedding)!! You are in great hands, please let me explain...
We live on the west coast and decided to have a destination wedding being that I am from South Florida and my now husband has a lot of friends and family there as well. I have had my eye on the Viceroy (FIFTY) since we started to think of venue's being that all we wanted was a high-class party in miami and vacation for all of our guests, let me just say that is exactly what we got!
Bridgette was there every step of the way , even though we had to work around our time zones and schedules through out the last year of planning...she never made me feel like I needed to worry or that she wouldn't respond to my constant flow of questions :) She went way ABOVE and beyond to make me at ease and supported . Her energy is unbelievable, she is so genuine and you can tell she loves what she does and cares about her brides!! I felt like I had the best kind of friend in the most professional way the entire night :)
Mario is extremely talented and creative! He is so knowledgeable and was absolutely amazing when we were taking our photos, he brought us a mini cocktail hour ! ( since the bridal party typically misses that portion of the wedding) I needed a mirror..it was there, I needed water..it was there..the ground was wet since it had rained and the staff brings out towels and makes sure your dress doesn't get dirty! Every where we turned someone was there to help and so on point. They just understand what the business is all about and are the best at what they do!
It has been 3 weeks from our wedding and we are still getting calls, facebook messages, texts, emails, thank yous...etc on how this was the best wedding they have ever been to, how detailed everything was to perfection, and the FOOD, everyone looovved the food. The hotel was gorgeous and the view to die for ! ..and let me just add, we come from a group of family and friends with very high expectations! You will love every minute of it!