My fiancée and I have stayed at the Viceroy about 5 times. We always love the rooms. They are decorated in a style that suits our taste. We both noted that the designer provides for storage while maintaining her style ascetic. There is a Lilly coffee maker in each room that makes great espresso. The infinity pool is on the 15th floor and offers a great view of Biscayne Bay. The people at the small snack shop by the pool are extremely friendly and helpful. The spa treatments are wonderful and the people at the spa are absolutely great. My only negatives relate to the Eos restaurant where we have had bad service on multiple occasions. Try the restaurants in the Mary Brickell Plaza ( a 10 minute walk) instead. The other negative was our interactions with a front desk person named Douglas. Throughout our stay he was totally disinterested, and seemed put out that he had to interact with us.. The final nail was as we got on the elevator with our bags to go to the lobby and check out, he stepped on, barely acknowledged us, then said," Checking out?, I'll check you out". As we stepped to the desk another gentlemen cut in front of us. Without even acknowledging that we were there, Douglas proceeded to service the other gentlemen, never even looking in our direction. As many time visitors, we expect to be treated better than that. So if you avoid, the restaurant and Douglas, you'll have a great time.