I recently had my wedding at the Viceroy Miami. The reason why my husband and I chose it is because the location is great since most of our guests are out of town and the hotel itself is such a modern good looking hotel. The wedding portion was great - guests loved the venue but the service was horrible. I delt with Jannike as my wedding coordinator who was hard to get ahold of so when she quite 2 weeks before my wedding I didn't think it was such a bad thing hoping to get someone else more detail oriented that actually got back to me when I would reach out to them. Instead it was almost a nightmare dealing with the staff from people not knowing who was handling my wedding to dealing with the Director of Catering, Isabel. Thinking that she would be on top of everything she was WORSE than Jannike. I didn't get ahold of anyone at the Viceroy for my wedding until about a week before so I hadn't handed in any information. Isabel also wasn't even present on my wedding day and a lot of things that were supposed to be out for my wedding weren't a lot of the detail i put into the wedding had gone missed because of their lack of professionalism and communication. Mario the F&B manager stayed for my wedding who was great but the Director of Catering, and everyone else on her team was horrible. They also didn't return back champagne flutes, most of my cake was missing and didnt see it out at the wedding, and other items that were supposed to be used never were and were never returned to me. It's been about 2 weeks after my wedding and I havent been able to get a response back from Isabel about any of this. Won't return phone calls or emails - BEWARE of having your wedding here.