I recently had my wedding at the Viceroy Miami. The reason why my husband and I chose it is because the location is great since most of our guests are out of town and the hotel itself is such a modern good looking hotel. The wedding portion was great - guests loved the venue but the service was horrible. I delt with Jannike as my wedding coordinator who was hard to get ahold of so when she quite 2 weeks before my wedding I didn't think it was such a bad thing hoping to get someone else more detail oriented that actually got back to me when I would reach out to them. Instead it was almost a nightmare dealing with the staff from people not knowing who was handling my wedding to dealing with the Director of Catering, Isabel. Thinking that she would be on top of everything she was WORSE than Jannike. I didn't get ahold of anyone at the Viceroy for my wedding until about a week before so I hadn't handed in any information. Isabel also wasn't even present on my wedding day and a lot of things that were supposed to be out for my wedding weren't a lot of the detail i put into the wedding had gone missed because of their lack of professionalism and communication. Mario the F&B manager stayed for my wedding who was great but the Director of Catering, and everyone else on her team was horrible. They also didn't return back champagne flutes, most of my cake was missing and didnt see it out at the wedding, and other items that were supposed to be used never were and were never returned to me. It's been about 2 weeks after my wedding and I havent been able to get a response back from Isabel about any of this. Won't return phone calls or emails - BEWARE of having your wedding here.
- Official Description (provided by the hotel):
- Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more less
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- Also Known As:
- Viceroy Miami Hotel Miami
- Viceroy Hotel Miami