I stayed at the Viceroy for a company event and after reading some of the previous reviews I have to say I was positively surprised by the service level.
I requested an early check-in and when I arrived at 9:00am the room was already available. Also requested a late check-out and got it very easily. Both processes were also quite quick.
Minor issues were that part of the food I ordered from room service was missing but was quickly brought and that when I requested a harder pillow I only got another one exactly as the ones I already had.
The weather didn't invite to use the swimming pool and didn't have enough time to go to the spa/gym but both looked good. Note: these facilities are not "in" the hotel and are shared with the residents of the apartments in the complex.
A breakfast buffet was arranged for the event which was quite convenient because the other only option was the breakfast menu, which although had variety, consisted of very big dishes and was not cheap.
Very close to Miami South Av where you have different restaurants and bars. And a taxi to Ocean Drive will cost you ca. USD20.
- Highlight: the Mercedes Benz Experience. First day, while we were looking for a taxi, the lady at the MB stand offered us a ride to Miami Beach and on our last day they offered to take us to the airport. Top marks.
The valet parking keeps being slow and disorganized.
The decoration is unusual, especially if you expect a business-type hotel.
All in all, a very good recommendable hotel but not 5 stars.
- Also Known As:
- Viceroy Miami Hotel
- Viceroy Miami Hotel Miami
- Viceroy Hotel Miami
- Official Description (provided by the hotel):
- Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more less
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