We initially booked out first holidays in Miami at the viceroy. Unfortunately we have never been to Miami before and thought the hotel was well located. It is in business area and therefore not much is happening at night and not many restaurant at walking distance. So moved hotel in the following day. However the Viceroy is a beautiful hotel, we had s wonderful suite and a great spa area. So if you are looking for something downtown, we would recommend it. For holiday... Well hit Miami beach!

I thought that this hotel was great. The bed in my room was so comfortable I didn't want to leave. The food was great all around the hotel. The pools were amazing. I think my only problem was the valet and how long they took to bring my car. And since there is no way to call valet directly from the room, you call the concierge and get a "yea, I'll notify them so your car can be ready" but the valet people don't even know what you're talking about when you go downstairs. This communication issue drove me nuts. B overall, I have to say this hotel is one of the best in Miami for the money. Once again, I can't stress how comfortable the bed is!

I stayed at the Viceroy for two nights. First off the rooms are very nice. Quite spacious, well laid out, and nicely furnished. Very large bathroom with good towels and quite a comfortable, canopy style bed. The television system had a ton of channels and a great menu/guide. The 3 elevators worked quickly to service the 15 floors if the hotel.
The service was not quite up to par. I arrived early and understood when my room was not ready. They took my number and said they would call when it was ready which was fine as I had meetings. At 5:30 pm I had not received a call. When I got to the desk they said my voicemail was not working but I had several calls and voicemails I had received in that same time...oh well. The entire staff seemed as if they didn't care if you were there or not. No one I ran into at the hotel was very friendly or seemed happy to have me as a guest. At over $300 a night you figure they would at least show appreciation you chose to stay there?
The mini bar was a big disappointment. It was well stocked but since when did hotels start charging a dollar for in room coffee or tea you have to make yourself? If you did not read the mini bar pricing you would not notice this as the coffee pods are readily available...but each pod that makes one cup cost a dollar each...wow...that is being cheap! No newspaper at my door? No USA Today to be found...cheap!
If there is not a meeting going on they have a nice club/pool on the 50th floor of the adjoining building that offers a pretty good view. The Eos restaurant is not all that great so I would seek out a better local venue for dining.
Overall a very nice place with a few issues to address and it could become a top notch location...I would possibly stay there again...but they need to pay attention to the small things!

I stayed here for one night whilst on business. The hotel is easy to find and easy to get to from the freeway. The downtown location means it is not the busiest most happening area, but there are stores and restaurants within a walkable distance.

The staff were all friendly and helpful and I encountered no problems with the valet parking or check in. Valet parking is about $32 a night, which isn't cheap but other parking options around here are limited.

The king room was a decent size, nicely furnished with stylish and interesting touches, and a huge bathroom. The bed was comfortable and sleep was relatively peaceful. There was a wedding party in the hotel and some were quite noisy as they went along the corridor but once they had gone there was nothing that disturbed sleep.

The pool area on the 15th floor is very nice, with a large and lovely infinity pool. There is also a spa but I didn't try its facilities.

I arranged a late checkout yet was still called just after midday to remind my to check out, but this was a minor issue in an otherwise pleasant stay.