To level set tis review, I've stayed on Brickell (within a 1/2 mile of each other to those unfamiliar with this part of Miami) at the Hyatt, the 2 JW Marriotts, the 4 Seasons, the Conrad Hilton and now the Viceroy. What's nice about the Viceroy are the fairly large rooms and the cavernous bathrooms. It then goes south and here's the "not so nice": When you walk in the hotel to check in the staff totally ignores you, waving their hand imperiously in the air so you know not to approach them. The airlines have NOTHING on them in terms of style!. Once they actually do acknowledge you and find your reservation you had better be travelling light because there is not a bellhop to be seen on the horizon. Was breakfast in your rate? If you're lucky there is not a private event event taking place in the hotel that day because you're out of luck since they are closed to the public which happened to me twice in 8 days (25% of the time!). If you are lucky enough to be admitted better have a lot of patience because getting a cup of coffee and a very small (and cold) croissant took a good 20 minutes. By the way that's essentially breakfast. Want orange juice? Not included as perhaps orange juice is a rarity in Florida and it took 20 minutes and a total of 3 requests before it actually did arrive. In the evening thinking of have a drink in the bar? Sorry, its only a counter in the actual restaurant and has the ambiance of a bulgarian railroad station which probaly explains why there was a total of 3 people there the 2 nights I looked in (and promptly walked out). Your other option is the "50th" floor which only opens at 9 pm (with ropes and security) for the hot scene of Miami. Not even sure staying at the hotel would get you to the front of the admitedly short line! Did I mention the restaurant only opens (in theory) at 7:15 in the morning so if you're a business person truly not ideal. Lastly suggest you look at your bill closely because being charged $19 daily for a "inclusive" breakfast seemed to be the norm the days I was there. The pool looks fantastic on pictures but beware of shadows cast by tall buildings around. In fairness this is likely to be a generalized problem - you don't need sunscreen at the Hyatt either and the pool at the Viceroy is said to be heated and looks cool.
The nicest staff were the cleaning ladies who were always cheerful and said "good morning or evening" whenever they were around. Collectively they were a nicer bunch than the front desk crew and management should give serious consideration to switching them around. Bottom line, this is NOT a hotel for business folks. Rooms are OK but staff, restaurants and overall "warmness" of the hotel are sorely lacking. The fact that the hotel decor goes for the "Chinatown bazaar sale" look might be offputting as well. Frankly do you really want a dog/dragon lamp larger than a rottweiler (and that's without the shade)? Rooms facing west tend to be noisy especially on Friday and weekends when the motorcycles and mufflerless cars like to roar off from the intersection outside. Personally did not bother me much but others in my party mentioned it.
Bed OK but somewhat mushy with the sound of springs (or something very similar sounding). Wonder how many years of service this one had seen?
My suggestions if you want/need to stay in the Brickell area are the Hyatt (cheaper but even less atmosphere tha the Hyatt though nicer staff and basr/restaurant), the Conrad (my personal favorite and where I walked to to have dinner rather than stay at the Viceroy) or the JW/4 seasons that are similar to the standards you ae likely to find in any other JW/4 Seasons you will find anywhere.
Bottom line - great potential but poor execution and management not attuned to the clients' needs.