We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing pool, great views” 4 of 5 stars
Review of Viceroy Miami

Save Saved
You added Viceroy Miami to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Viceroy Miami
5.0 of 5 Hotel   |   485 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Breakfast Bliss
Ranked #23 of 129 Hotels in Miami
GreenLeadersBronze level
Oregon
Top Contributor
74 reviews 74 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
“Amazing pool, great views”
4 of 5 stars Reviewed February 12, 2013 via mobile

Great hotel in Brickell area, lots of things to do around. Rooms are spacious and comfortable with nice views if you get a high floor. It shares public areas with some the residences but are big enough, pool is amazing as well as jacuzzi and gym.
Restaurant is very nice with a terrace overlooking the pool.

Stayed September 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 12, 2013
Dear MEM22:

Thank you for your review! I’m so glad that you enjoyed your stay at Viceroy Miami. Oregon is still pretty chilly so plan another trip and come see us again.


Warm Regards,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

876 reviews from our community

Traveler rating
    472
    229
    96
    43
    36
See reviews for
106
359
62
179
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
dallas, tx
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 12, 2013

Got a room at the Viceroy via priceline.com, and was very impressed. Great pool, rooms are fantastic. Nice location.

The club in the hotel seemed to be a very popular place, but we didn't get a chance to visit. However, there was a huge line to get in about 11 pm. Regardless, this caused no problems with our stay and the noise factor was not even noticeable.

The hotel is very modern with all the amenities you would expect from a 5 star hotel. The fact that we got such a great rate using price line made it very affordable, and the bang for the buck factor was excellent!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 12, 2013
Dear marsmadness:

I’m so glad your stay went well. That line you saw was the entrance to FIFTY Ultra Lounge. It’s one of downtown Miami’s hottest nightlife venues. Amazing views.

However, I absolutely associate with having a quiet evening when I arrive late. I’m glad that you could escape the city and enjoy your room.

Please come back and see us!


Warm Regards,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broadway, United Kingdom
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 12, 2013

stayed there whilst working in miami for a week. in downtown miami (not by the beach), usual but creative decor, large rooms (they have been small apartments and the hotel is in an apartment complex, but separate), big bathrooms and the swimming pool is fantastic/very long with a spectacular view from a stunning pool area. we really enjoyed our stay. try the crab and fish restaurant down the road.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 12, 2013
Dear onpiste:

I’m fine with “unusual”. Thank you for that! I’m going to add “unique” and “not your ordinary downtown property” so my marketing director doesn’t yell at me. Viceroy Miami is a great mix of design and comfort which is needed in the city.

The crab and fish restaurant you mentioned is Truluck’s…one of several top notch branded fine dining restaurants on the street. However, you know I’m going to be biased on this. We’re in the final stages of a new menu concept in EOS (on our fifteenth floor). I hope you can return and try some of the new sharing plates that our executive chef has created. The view is excellent and all you need to do is step out of your elevator!

See you again soon, I hope.

Warm Regards,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Cayman
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 9, 2013

Great location and hotel for a weekend away for hubby's birthday weekend. Staff just lovely, free Mercedes Benz service nicely done. Front desk staff very nice and Albert at the bar very helpful, gave great suggestion on restaurants etc. Easy location to get to other area and there are lovely restaurants and bars close by. Will definitely be back, felt very welcomed.

Rooms are spacious, clean and have nice views. Bathrooms huge:) little extras very nice and bed very comfortable. Fridge useful for snacks etc.

Go over to Brickell Village, nice restaurants and just a fun place.

Good job.

Room Tip: Room 1111 has city view and a bit of a water view. Live on an island so water view not important. Ni...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, March 12, 2013
Dear DMustang72:

I’m so glad that you had fun with us. Please give your husband a belated birthday wish from Viceroy Miami. Albert at the bar is quite a character. Of course every good bar has a better bar tender.

Mary Brickell Village is definitely the best spot I can suggest when leaving the hotel to shop or dine out. We’re located very close and the Mercedes is ready to go!

Come back for another birthday weekend!

Warm Regards,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsboro Beach, FL
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 28, 2013

Let me preface this review by saying we are South Florida locals that were staying in Miami for the ING Marathon. We have stayed in NUMEROUS properties in the Downtown/SOBE area over the years, including the Viceroy. We chose the Viceroy due to the fact it is a newer property (less chance to end up with a real run down room) and its proximity from the start/finish line of the event. This was our second visit. Our first visit was right after it opened and the staff was still on their game. This time, not so much. Where the hotel completely fails is hospitality. Due to the set up of the property there is no real lobby, it is just a check-in area. Unfortunately that is how it is treated. The front desk staff are cold, completely lack engagement and by and large demonstrate no welcoming attitude what-so-ever. I booked through the ING Marathon for the room at a somewhat reduced rate of $345 which was supposed to include use of the spa facilities. No acknowledgment of the package or attempt to welcome us to the property for the race were made at check-in. The agent barely made eye contact and rushed hurriedly through the motions of check-in. "Is this your first time to the property?" Our response, "No, it is our second". Her response, "Wellinthatcaseletmebethefirsttowelcomeyouback." Hurried, spoken as if all one word, not a smile, not even looking up. Bear in mind, there was no one else waiting for service during this period of time. In a City with SO MANY wonderful lodging options, the hotel makes no attempt at endearing themselves to their guests. Additionally, we exited and entered the hotel 4 times. There was no greeting upon entering and exiting the hotel, despite the fact the front desk is about 12 feet from the front entry door. I literally hobbled in, after the race, sweaty, with a medal around my neck to find two (maybe three) front desk staff talking amongst themselves. Would it have been to hard for them to look up, say "Welcome back" or even "Congratulations"? Don't take this the wrong way. We are not needy and could care less about recognition for the race...it was the complete lack of hospitality for what is supposed to be a high end property that completely dumbfounded us. I would gladly pay twice the rate we paid to stay at a property that treats their guests as actual guests. That being said, the Viceroy is an "acceptable property". The rooms were clean and fairly well appointed. The furnishings were acceptable with the exception of broken blinds in the room. However, I could have gone to any base level Marriott or Hilton for an "acceptable property" and paid half the price. Guests at a property of this level are willing to pay more for the "experience"....of which there was none at the Viceroy.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 12, 2013
Dear SunnyWineBunny:

I am very discouraged after reading your review. First, I really wish I could have been there to congratulate you myself. Finishing the ING Marathon is quite an accomplishment. I’ve met with my front desk team and reviewed your comments with them. I think we’re all disappointed but I believe that we are also committed to do better. Sometimes, although hard to hear, these kinds of reviews are necessary. I appreciate you candid feedback. Please do give us another try next year if you decide to run again. I think you will see a marked improvement.

Warm Regards,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Epping, New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
637 helpful votes 637 helpful votes
5 of 5 stars Reviewed January 24, 2013

This place is very modern and posh, awesome pool,on the roof and big hot tub, they have a great conceierge service here. For Miami this is a nice place for the price, we were able to stay here for about 2k for the week instead of the normal price which is at least double that.Stay here you won't be dissapointed. Just remeber Miami is NOT cheap but it has beautiful women every where and the night life is great, check it out !!!!!!

Room Tip: 1 bedroom suite
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 12, 2013
Dear Roger M:

I am so pleased that you enjoyed your stay with us. As a lady myself, I’m not one to judge the women in Miami but I am glad that you approve of the residents in our city!

Please come back and see us. I hear there’s a bit of snow in New Hampshire right now. It’s never too soon to make a return trip.

Warm Regards,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 21, 2013 via mobile

I travel to Miami once a month and my usual room at the Mandarin was not available other than at a big price increase so I thought I'd try the Viceroy. I liked the physical property very much -- the rooms, the decor, the restaurants, the gym in the adjoining condos, the pools, etc. -- but the overall service and little touches are just not at the level of a top notch 5-star hotel. (1) When I checked in I found a pair of used men's bikini underwear in my room; (2) my bathroom smelled like someone had been smoking in there (a non-smoking room); (3) for most of my stay, the smell of garbage permiated the hallways on my floor 50 feet either side of the stairway and service elevator; and (4) worst of all for a business traveler in a rental car and with appointments, the valets at this property are awful. Even if you call down for your car they've never heard of it when you get downstairs and then when you ask them (if you can get their attention) they all yell at each other like it's the first time anyone has asked for a car. It's also hard to get their attention when you return to the property and need them to take your car back. I am used to valets greeting you when you arrive. Here I had to wait at my car until I could yell at someone to come over. The whole operation seems set up to service guests of the restaurant and other public spaces, not hotel guests. (They color code the valet tickets. If you have a white one -- hotel guest -- they seem to not care very much.). If you have no car and are not that picky, it's a lovely property. If I can get my corporate rate back at the Mandarin up the street, however, I will stick w/ that.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, February 12, 2013
Dear jdse20,

Thank you for your review. Where do I begin? I think it is best to number my responses as well so I don’t miss any points:
1) Apparently, we have a guest traveling back home without his under garments intact. Unfortunate for him. Extremely unfortunate for us. I apologize that this was missed in housekeeping. We inspect every one of our rooms after they have been cleaned to prevent such things from occurring. I would be extremely put off as well. I have met with my housekeeping director on this.
2) I smelled the same exact thing when I walked into your room. This was called to my attention as well. I take this very seriously as we are a non-smoking hotel. Unfortunately, the previous guest had come and gone before we could make the appropriate charge for aerating the room. However, if I’m going to spend money on room standards, having my rooms smoke free is imperative. I walked that room again recently and can report it smells like it should.
3) The smell in the hallway has been completely rectified. This is a more involved explanation which involves air induction. My chief engineer, however, has solved the challenge. He is worth every penny. I have inspected that hallway as well. Problem is solved.
4) Our valet team has its good days and then, well, it has its bad days. Unfortunately, we have to outsource valet parking like many of the hotels in Miami. They simply won’t let me park the cars myself. I am working to improve their service standards and I think I’m making headway.

My final comment, I won’t number. That is simply…sorry. I apologize for the series of difficulties you experienced with us here at Viceroy Miami. You have my personal commitment that you got my attention and I listen. This is how we get better. Thank you for taking the time to share.


Warm Regards,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Viceroy Miami? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Viceroy Miami

Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Miami
#11 Green Hotel in Miami
#17 Business Hotel in Miami
#19 Family Hotel in Miami
#20 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Viceroy Miami 5*
Number of rooms: 148
Official Description (provided by the hotel):
Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Sabre Hospitality Solutions , Priceline, Venere, Tingo, Otel, Orbitz, Travelocity, getaroom.com, Expedia, Hotels.com, TripOnline SA, Odigeo, Agoda and Jetsetter so you can book your Viceroy Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami

Owners: What's your side of the story?

If you own or manage Viceroy Miami, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.