Let me preface this review by saying we are South Florida locals that were staying in Miami for the ING Marathon. We have stayed in NUMEROUS properties in the Downtown/SOBE area over the years, including the Viceroy. We chose the Viceroy due to the fact it is a newer property (less chance to end up with a real run down room) and its proximity from the start/finish line of the event. This was our second visit. Our first visit was right after it opened and the staff was still on their game. This time, not so much. Where the hotel completely fails is hospitality. Due to the set up of the property there is no real lobby, it is just a check-in area. Unfortunately that is how it is treated. The front desk staff are cold, completely lack engagement and by and large demonstrate no welcoming attitude what-so-ever. I booked through the ING Marathon for the room at a somewhat reduced rate of $345 which was supposed to include use of the spa facilities. No acknowledgment of the package or attempt to welcome us to the property for the race were made at check-in. The agent barely made eye contact and rushed hurriedly through the motions of check-in. "Is this your first time to the property?" Our response, "No, it is our second". Her response, "Wellinthatcaseletmebethefirsttowelcomeyouback." Hurried, spoken as if all one word, not a smile, not even looking up. Bear in mind, there was no one else waiting for service during this period of time. In a City with SO MANY wonderful lodging options, the hotel makes no attempt at endearing themselves to their guests. Additionally, we exited and entered the hotel 4 times. There was no greeting upon entering and exiting the hotel, despite the fact the front desk is about 12 feet from the front entry door. I literally hobbled in, after the race, sweaty, with a medal around my neck to find two (maybe three) front desk staff talking amongst themselves. Would it have been to hard for them to look up, say "Welcome back" or even "Congratulations"? Don't take this the wrong way. We are not needy and could care less about recognition for the race...it was the complete lack of hospitality for what is supposed to be a high end property that completely dumbfounded us. I would gladly pay twice the rate we paid to stay at a property that treats their guests as actual guests. That being said, the Viceroy is an "acceptable property". The rooms were clean and fairly well appointed. The furnishings were acceptable with the exception of broken blinds in the room. However, I could have gone to any base level Marriott or Hilton for an "acceptable property" and paid half the price. Guests at a property of this level are willing to pay more for the "experience"....of which there was none at the Viceroy.

This place is very modern and posh, awesome pool,on the roof and big hot tub, they have a great conceierge service here. For Miami this is a nice place for the price, we were able to stay here for about 2k for the week instead of the normal price which is at least double that.Stay here you won't be dissapointed. Just remeber Miami is NOT cheap but it has beautiful women every where and the night life is great, check it out !!!!!!

I travel to Miami once a month and my usual room at the Mandarin was not available other than at a big price increase so I thought I'd try the Viceroy. I liked the physical property very much -- the rooms, the decor, the restaurants, the gym in the adjoining condos, the pools, etc. -- but the overall service and little touches are just not at the level of a top notch 5-star hotel. (1) When I checked in I found a pair of used men's bikini underwear in my room; (2) my bathroom smelled like someone had been smoking in there (a non-smoking room); (3) for most of my stay, the smell of garbage permiated the hallways on my floor 50 feet either side of the stairway and service elevator; and (4) worst of all for a business traveler in a rental car and with appointments, the valets at this property are awful. Even if you call down for your car they've never heard of it when you get downstairs and then when you ask them (if you can get their attention) they all yell at each other like it's the first time anyone has asked for a car. It's also hard to get their attention when you return to the property and need them to take your car back. I am used to valets greeting you when you arrive. Here I had to wait at my car until I could yell at someone to come over. The whole operation seems set up to service guests of the restaurant and other public spaces, not hotel guests. (They color code the valet tickets. If you have a white one -- hotel guest -- they seem to not care very much.). If you have no car and are not that picky, it's a lovely property. If I can get my corporate rate back at the Mandarin up the street, however, I will stick w/ that.

Stayed for four nights in one bedroom suite with my girlfriend. Received great personalized service from Colleen Harrigan. We enjoyed the design/style of the hotel. Highlights are the huge rooftop pool and massive hot tub. Don't miss trying the different whirlpools at the spa, went at night, very romantic. Looked like a nice gym too, but didn't get a chance to use it. The rooftop club 50, had nice atmosphere, but drinks at the bar were overpriced. Was charged $38 for two rail gin and tonics. Was there on a friday night from 1-2:30AM and club was mostly empty. We made use of the fantastic complimentary Mercedes Benz drop off service to go to restaurants and the beach, huge perk! Would definitely come back to stay at the Viceroy.