I travel to Miami once a month and my usual room at the Mandarin was not available other than at a big price increase so I thought I'd try the Viceroy. I liked the physical property very much -- the rooms, the decor, the restaurants, the gym in the adjoining condos, the pools, etc. -- but the overall service and little touches are just not at the level of a top notch 5-star hotel. (1) When I checked in I found a pair of used men's bikini underwear in my room; (2) my bathroom smelled like someone had been smoking in there (a non-smoking room); (3) for most of my stay, the smell of garbage permiated the hallways on my floor 50 feet either side of the stairway and service elevator; and (4) worst of all for a business traveler in a rental car and with appointments, the valets at this property are awful. Even if you call down for your car they've never heard of it when you get downstairs and then when you ask them (if you can get their attention) they all yell at each other like it's the first time anyone has asked for a car. It's also hard to get their attention when you return to the property and need them to take your car back. I am used to valets greeting you when you arrive. Here I had to wait at my car until I could yell at someone to come over. The whole operation seems set up to service guests of the restaurant and other public spaces, not hotel guests. (They color code the valet tickets. If you have a white one -- hotel guest -- they seem to not care very much.). If you have no car and are not that picky, it's a lovely property. If I can get my corporate rate back at the Mandarin up the street, however, I will stick w/ that.