I stayed at the Viceroy Hotel in Miami and moved around town in this HOT The Audi R8 Convertible V10 Spyder. Check out Miami Beach at night wow incredible. Now this Hotel, had everything I needed & treated my friends & I like royalty. Love the spacious room & ultra clean bathrooms. American Luxury Auto Rental & Viceroy In Miami are the best in Miami. Guess what, my pals & I all ready have plans to do this every single year! Rock on!

We booked a one-bedroom suite for three nights over the Thanksgiving weekend. The room was very large, had a usable kitchenette and was pretty much what we expected from the web site. The location on Brickell was great and we walked to good restaurants. Whenever I called the front desk, it was answered promptly and service was provided as requested. And we paid a very reasonable rate at the linger longer promotion.

There was an Illy expresso machine in the kitchette with an assortment of capsules. Very nice touch. There was a small refrigerator and range top (took as call and staff visit to get the breaker turned on for it). Some silverware and limited plates, bowls, and cups.

We found the decor to not be our taste and the odd mix of furniture and colors was not restful. Don't know who did the decorating but it certainly wasn't our style. The bed was very soft - not great for a bad back. The lighting in the bathroom was very inadequate. The bathroom was huge, but it would have been nicer if the shower were larger. Huge soaking tub but who uses that anymore? There was a very beautiful half-bath off the entry area.

Service was ok but I would not put this in a 5 star category. It seems they have very slim staffing - but then it is somewhat a boutique hotel. When we arrived by car there was a lot of confusion and it took a call to the front desk to get our luggage delivered. Nice personnel but I found we had to call for things, including a top sheet for the bed since there was only the duvet and bottom sheet. The room was very clean.

The balcony was very nice but there was no furniture on it (nor for any of the rooms). I think it strange to have such a nice amenity and not be able to enjoy it. Trafffic noise from Brickell is noticeable but did not bother us.

As noted by others, the valet parking is $36 per night. This is probably the norm for the area. Valet service was reasonably timely, but they do ask for (and seem to need)15 minutes notice.

All in all, it was a good value and we would return. But it could be such a nicer experience with different decor, a firmer bed and better lighting.

I suppose the stars must have been aligned properly and luck was on my side during my first visit because my visit to the Viceroy over Thanksgiving was a huge disappointment. It is almost impossible to explain how different this trip felt from the prior one.

First off, as you can see from my prior review, my impressions were quite favorable, and Laurence Dubey appeared to be thankful for my review and invited me to come back so that she could thank me in person. Well, after I decided to travel there for Thanksgiving to visit my mom, I chose to take her up on her offer and called and left a voicemail letting her know that I was arriving (and the dates) and asked if she might have time to say hello during my stay. I heard nothing, so I emailed the concierge with the same information. Nada. I find it inexcusable for any hotel that purports to be a four or five star to leave messages sent to the concierge unanswered. Mind you, I booked the exact same room as I did the previous time, so I was not trying to wrangle some sort of upgrade or anything. Despite receiving no replies, I arrived still trying to be optimistic. At the front desk, I informed two of the clerks (two because I had to change rooms...more about that later) about the situation and asked if she might be available sometime during my stay to say hello. They both said they would inform her. Nothing.

I was genuinely looking forward to meeting Ms. Dubey because I travel to the Miami area every six weeks or so to visit my mother who lives there, and I have been looking for the "Cheers" version of a hotel, i.e. a place where you recognize the hotel staff, they recognize you and know your name, and it feels like a home away from home. That honestly was the only reason I wanted to meet her. However, I guess I was not deemed important enough to say hello to; I could have been a customer for life. Now, I will never stay there again and encourage others not to visit a hotel that has no respect for customer service.

Furthermore, a lot of cracks that I did not notice or ignored during my first visit were made quite apparent this time. I booked a water view room, yet I was allocated a room that had a street view, including a view of about 50 other rooms, so forget any expectation of privacy. That first room was 912. To add insult, the room had a very strong odor of marijuana; I cannot believe this room passed inspection from housekeeping. I very nicely asked to change rooms, and to the credit of the front desk staff, they kindly obliged. I was then allocated room 901. 901 was technically a one-bedroom suite, but the layout was awful. I highly suggest rooms ending in 02 because they have a more square, open layout. Room 901 had a very thin hallway leading to a very cramped-feeling living area. The bedroom seemed bigger, but almost too big given the miniscule proportions of the living area. Also, as I noted in my original review, I find it very off-putting that they have such large balconies yet do not provide even a single piece of furniture for said balcony.

Another huge complaint I have is with the valet service. For $36 a night, plus tips, you would think the valet staff would be a bit more polished. Every single time I had to get my car over the four days was completely irritating. First off, each time (literally), I would have to approach the valet staff and interrupt their conversation because they would not otherwise acknowledge me and would just keep talking. One time, as the lady at the podium shouted to the man who purportedly had my keys, he walked towards me, and without even taking his hands out of his pocket (similar to when someone pretends they have a gun in their pocket), he gestures towards my car with a grunt as if to ask if that is my car. Why yes...it was my car, but it would have been nice to have been asked that. I speak English and Spanish, so he could have actually used words rather than grunting and gesturing. How trashy. I know my rented BMW may not have been a Ferrari, but it was not like I was poorly dressed and driving some broke-down piece of junk.

Lastly, my final complaints deal with service in general. One night, I asked to have ice sent to the room, and it took three phone calls, 45 minutes and arrived in a plastic bag rather than an ice bucket. Not a huge deal, but certainly an inconvenience that one does not expect from a certain calibre of hotel. To be fair, I thought that JC at the front desk handled the situation as diplomatically as possible. Another night, I called the front desk and asked about the Wi-Fi login information. I was told that Wi-Fi was not included (in 2012?!?), but that he would contact me shortly with the information to log in for a fee. Oddly enough, shortly after, I realized that I was connected to a Wi-Fi network and thought it was so nice of him to have taken care of it so quickly. I then looked at the name of the network and saw it was from the Kimpton Epic across the street. I never received a follow-up call from the front desk with the Wi-Fi information. Again, another ball dropped with respect to a very minor request.

In sum, I really really wanted the Viceroy to be "my place in Miami", but unfortunately, my search will have to continue. The hotel in general is still very stylish, and I will not take that away from it, but I am very disappointed in how I was treated by Ms. Dubey and the valet staff, and I would encourage travelers to vote with their wallets and stay elsewhere.

Hotel is amazing. Upscale, classy, sophisticated, clean, pure luxury. Only parking is Valet ($32 a night re-entry come and go). There is a parking garage about two blocks north. The room is like a scene from an upper east side manhattan upscale hotel. Bathroom is spacious, sexy, clean (marble floors). The bed is amazingly big and comfortable. Room makes you feel relaxed and comfortable. The staff was friendly, but though late check out allowed, the "express checkout" took a while (not hotels fault, just a crazy guest holding up the line). The pool, spa, gym, everything about this hotel speaks high class fancy. Room service was great, valet staff very polite. Would definitely stay again.