First the good things 1) the room is large and spacious 2) the bathrooms are phenomenally large 3) the location is great 4) the furniture is unusual but i kind of got used to it
Things hey could improve 1) i had free internet included and it was not communicated as a result of which i had to pay for the internet 2) i had free continental breakfast included and when i checked at the counter they said the restaurant would know the kind of breakfast to give me. This caused considerable issues at checkout time as i was effectively charged for all the breakfasts. It turns out the restaurant has no coordination with the front desk. 3) there are no newspapers which is kind of unforgivable for a 5 star hotel
Fortunately the front desk was kind enough to adjust some of the charges during checkout, but the checkout experience was kind of bitter. That was unfortunate because the rest of the stay was great.