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Viceroy Miami: Traveler Reviews

4.5 of 5
485 Brickell Avenue, Miami, FL 33131
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Viceroy Miami
Ranked #22 of 131 hotels in Miami
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610 reviews from our community

Traveler rating
    331
    159
    68
    27
    25
See reviews for
Families
70
 
Couples
259
 
Solo
47
 
Business
122
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bridgetown
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“Nice rooms, good location”
4 of 5 stars Reviewed November 3, 2012

We got a special rate which is taken into consideration in my comments. I would rate this a 4 star hotel (not sure of the official rating). Pluses are well maintained rooms with a location in the centre of the Brickell action. There are several good restaurants across from the hotel. The pool is very large and has a mature garden on the 9th floor.Staff are pleasant and welcoming. I did not like the fact that the bathroom is totally open to the bedroom, which was fine for me and my wife but if our son had to sleep over it would have been zero privacy as the shower is also glass doored. For anyone doing business in this area it is an ideal location. The lobby is tiny and the restaurant on the 9th floor is also quite small. Our breakfast was well done and service pleasant.
Valet parking, mandatory, is USD36 per night. Probably standard for this area.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Justinitforfun for Miami
Ask Justinitforfun about Viceroy Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review
November 10, 2012
Dear justinitforfun,

Thank you for your review. Four Stars? I’ll take that! I have had a lot of guest comments on the bathroom layout in some of our room categories. We are installing privacy screens very shortly so you will have to come back and see them.

Valet parking and its pricing can be a bit of a challenge in Miami. Ours run through a separately managed company. When you return, let us point out some great excursions. If you have to take a car, we can set you in the right direction!

Warm Regards,

Laurence Dubey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Good Rooms, but def some staffing issues”
3 of 5 stars Reviewed November 2, 2012

I develop and own hotels so I may be a bit overcritical, but the front desk is woefully understaffed. My check in took ages and every time I passed the desk there was a line. Also, the front desk staff should be retrained in hospitality as few of them smiled and they really weren't very helpful at all. I called the front desk and asked about the steam and sauna and when I ventured all the way down, found out that they were out of service. They could have informed me and saved me a trip. My travelling companions had the same observations about the staff. They tried to call the front desk a few times and no one would answer at all.

Pool and the gym in this hotel are absolutely world class.

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask psaran about Viceroy Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review
November 10, 2012
Dear psaran,

You are not being overcritical. On the contrary, I really appreciate someone of your experience and background taking the time to write a review. I’m not sure what happened at the front desk but I have scheduled some time with the team to discuss this. I do remember the dates that you were with us so I will see if there were any extenuating circumstances of which I might not have been aware.

I noticed that you are from New York City. We have all been thinking of our customers in the area there. I do hope you, your family and your hotels faired okay during the storm.

Warm Regards,

Laurence Dubey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“Different perspectives (addressing the water outage)”
5 of 5 stars Reviewed October 30, 2012

I too was a guest in the hotel on the morning of the infamous water outage. It's true that without water service there is certainly a challenge for both guests and staff. However, I must say that I have a different perspective than most who have written previous reviews. There is absolutely nothing differently that the hotel team could have done to prevent this outage and, as evidenced by their quick response and dutiful attention to resolving the issue as quickly as possible, I commend the team for grace under pressure.

This is a one in a million happenstance that I'm sure will never be repeated again. I for one will be back. This is a great property that is well run and in the absolute best location in Miami.

Commendation to Ms Dubey and team.

R Kennedy.

Room Tip: All are good but for more room pick a one bedroom suite.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rkenn44263 about Viceroy Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review
November 10, 2012
Dear R Kennedy,

I really appreciate the kind words. I also understand some of the other responses that we received about the water main break. Our customers pay good money to have a Viceroy experience. It is always a little discouraging to see people disappointed over something we just cannot control.

However, your review really made me smile. You have a friend here in Miami. Hope to see you back our way again very soon.


Warm Regards,

Laurence Dubey
General Manager
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Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
“Cool hotel with great amenities”
5 of 5 stars Reviewed October 28, 2012

The decor varies between cool and mildly weird, but that's just Miami. What is very cool about this hotel is the pool with a great view of the city and waterways. Outstanding workout facility too. Another nice find is a local restaurant within walking distance that has some of the best chicken of any restaurant (spicy cuban seasoning). Small place that you would never guess is that good, just a block or two away.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask ATL-RES-2012 about Viceroy Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review
November 10, 2012
Dear ATL RES 2012,

Your comment about the décor had me laughing! Well, you are probably correct. We keep things whimsical at Viceroy Miami. No conventional corporate feel here!

I know the restaurant you are referring to and it is fantastic. We are stepping up our game here as well. I have hired a new executive chef who brings with him some great creativity – I just tested some items of his new menu last week and I cannot wait for us to share with all of our guests - avocado risotto will be a must try!. If you get the opportunity to return then come dine at EOS. I think you’ll enjoy the new menu.


Warm Regards,

Laurence Dubey
General Manager
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Porto, Portugal
Top Contributor
135 reviews 135 reviews
49 hotel reviews
Reviews in 57 cities Reviews in 57 cities
62 helpful votes 62 helpful votes
“Great value for money”
4 of 5 stars Reviewed October 27, 2012

Stayed a couple of nights at the Viceroy. The hotel is located downtown (not by the beach), and you'll find some cool restaurants and nightclubs nearby. The room itself was up to my expectations: comfortable, well decorated and with a view (room on the bay side). Overall I think this property offers a good product and great value for money.

  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask 351pete about Viceroy Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review
November 10, 2012
Dear 351pete,

I love reading “great value for the money”. It appears that we are doing our jobs here! Thank you for the review. Considering you came all the way from Portugal to stay with us, I am extremely honored. I hope that you plan a return trip soon although you have so many beautiful vacation spots within your own country – I am personally partial to the Algarve.

Warm Regards,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Miami

Also Known As:
Viceroy Miami Hotel
Viceroy Miami Hotel Miami
Viceroy Hotel Miami
Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Miami
#12 Luxury Hotels in Miami
#17 Family Hotels in Miami
#28 Business Hotels in Miami
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more   less 
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