After having been a guest in hundreds upon hundreds of hotels in my lifetime, I booked a night at the Viceroy Hotel in Miami after hearing much fanfare, and the fact that I was in town on business for a night made it the perfect opportunity to try it out.
From the moment I stepped foot into trendy ground floor hotel lobby, I was met with front desk employees who displayed a tremendous politeness, and an extremely polished sense of customer service and style of greeting the guest. They must have put them through extensive training or something, because each individual I saw at the front desk seemed to genuinely love their job and executed immaculate politeness, etiquete and customer service. They made me feel extremely welcomed and at home. Look for this when you check in...
Room was beautifully appointed, with a cool color scheme and unique pieces (very interesting lamps on the tables and artwork on the walls). I agree with all the previous reviewers who noted the "fun and quirky" vibes, because you most definetly feel that when you walk into the room. For a standard room, the bathroom was absolutely huge and grand! Shower was spacious and the shampoo, body creme, and lotion that were provided were designer and were absolutely luxorious! I believe it was Neil George brand. I have since looked in stores for places to buy that brand of bathe product, but have not been able to find it anywhere.
Bed was extremely comfortable and the room itself was immaculately clean.
Room featured an iPod docking station, cd ply and radio.
Check out the pool - it is the biggest hotel pool I have ever seen, and it seems to be quite the place to hangout it. It is shared with two other buildings, and many people who have residences in the adjoining buildings also hangout there. It also has the biggest "hot tub" I have ever seen - but to call it a "tub" is unfair. It is actually a "hot tub" pool.
World class service, great amentities, and a trendy location with a cool vibe. Highly recommend.