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“OK” 3 of 5 stars
Review of Viceroy Miami

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Viceroy Miami
5.0 of 5 Hotel   |   485 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Breakfast Bliss
Ranked #26 of 130 hotels in Miami
GreenLeadersBronze level
Scotland
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
50 helpful votes 50 helpful votes
“OK”
3 of 5 stars Reviewed September 17, 2012 via mobile

5 star, apparently.

Check in was quick, efficient and friendly. In fact, all of the staff  we met were friendly.  Valet  parking was, at $36 per day, IMHO  expensive and i dont think that there is any other parking option.

The room was not large but that's to be expected in a city centre hotel.   The room was well appointed.  Big comfy bed with a curious 4 poster frame around it.  The bed, frame or whatever was very noisy and squeaked and groaned at every movement...  The bathroom was spectacularly appointed, with lots of chrome and marble, a nice big shower and a separate WC.  

Two huge lamps with pottery bases took up about half the room desk space.  Two more huge lamps dominated bed side tables.  And another huge lamp dominated another table by the door.    

Sink, fridge, microwave, cooker and quirky coffee maker in the room.  But the stylish mirrored and fretted  sliding doors meant that it was impossible to access the wardrobes and domestic appliances simultaneously .

The room was clean enough but not squeaky clean, as evidenced by the grubby floor mat after drying the bathroom floor after a shower.  And the candies and dust bunnies  under the bed where the vacuum didn't reach.

The room balcony was small and contained no furniture, so pretty useless really.  

Plenty of objet d'art, sprinkled around the room, corridors, lifts and lobbies.  As alluded above, much put style above function.  A curious wire and steel sun sculpture in the lift prevented folks leaning against the lift handrail.  

The pool area was pretty spectacular with lots of chairs, beds and sun shades.  The terrace afforded great views over the water towards the cruise terminals and south beach.   Not really much view of the city because of the higher surrounding buildings.

The resturant and bar were quiet on a Friday evening with  a few folks eating and watching tv.  There was also a dj.  Not much in the way of atmosphere but good night time views.  Several tables had uncleared  plates and glasses and none of the bar staff seemed to wait at tables. The barman was friendly, but there was no other discernable service despite the automatic service charge. 

Concierge/ bell folks didn't advise walking into downtown Miami across the draw bridge in the evening, so got a cab.

So in summary, very comfortable and stylish.  But style should not supplant service and cleanliness.  








Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, October 4, 2012
Dear Bonus,

I am glad that your check in process was quick and efficient and our Valet staff was friendly. It was wonderful to hear that our unique hotel décor and our downtown urban setting truly left a warm impression on you. However I find it extremely disappointing that the level of service you received did not. We take pride in ensuring our customer’s complete satisfaction and unfortunately, we did not meet your—or our own—expectations.

We strive to deliver the best that our customers like you deserve with a strong suite of products, high-quality customer service and unfailing quality assurance. We hope you will see this improvement and enjoy your time with us in your next visit.

Warm Regards,

Laurence Dubey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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835 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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English first
Rochester, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2012

Overall view of the Viceroy was very positive. My husband and I stayed for two nights on our way to St. Lucia for our honeymoon. The room and bathroom were both clean and comfortable. There were always taxis available out front and staff was very helpful and friendly. The pool and spa were the highlights of our stay. The pool had phenomenal views and layout areas, and never felt overcrowded. The spa was beautiful and very relaxing. Highly recommended!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, October 4, 2012
Dear Jenna A,

Congratulations -- and on behalf of Viceroy Miami, I wish you both a lifetime of love and happiness together. I am truly happy that we helped to make your stay a most memorable one.

We look forward to welcoming you back soon and we would certainly love the opportunity to share your Anniversary experience as well.

Warm Regards,

Laurence Dubey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed September 11, 2012

I love the Viceroy and the Residences there...amazing amenities, fabulous views and great entertainment - no need for south beach! This place is my favorite place to go when visiting Miami and the surrounding areas.

Room Tip: One time we received a handicap room and I did not like the setup - other than that see if there are...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, October 4, 2012
Gina B,

Thank you for your wonderful recommendation about our property. It is always a delight to hear of our guests experiences and we are proud that we continue to exceed your expectations. We look forward to making your stay fabulous once again.

Warm Regards,
Laurence Dubey
General Manager
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Mex
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed September 5, 2012

I stayed in My room for the afternoon and went out. When I returned at night the bed was not made. I called the front desk and didn't even care. i had to sleep in a messy bed. The guys at front desk have too much of an additute. I will never return.

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, October 4, 2012
Dear Alberto E,

I appreciate that you took the time to share your comments with us and I will ensure that your feedback does not go in vain.

I hope that this incident has not marked your overall impression of Viceroy Miami and you will grant us the opportunity to regain your confidence in the future.

Warm Regards,

Laurence Dubey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed September 5, 2012

This hotel is very Miami. Very swanky and glitzy on the outside, but scratch the surface and it is all a bit hollow.

The rooms are nice, but not a fan of the weird Chinese decor. Service was fine, and they were quick to attend to any requirements I had. Room service was good but selection was very poor. Location is good for business, which I was there for, but if you want something close to the beach, think again. It is a $20 cab ride to Ocean Drive. The gym and pool was very nice, though you do share with the owners of the apartment so can get busy.

I really have no complaints about the hotel, but I am struggling to write something of note that will make you want to come here.

I probably will return due to the close proximity to the office, but for a holiday destination, look elsewhere.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, October 4, 2012
BigRooster81,

Well, our hotel is pretty “swanky” indeed. But it sounds like we missed the boat in trying to impress you. I’m sorry to hear that. Our staff typically provides a level of personal service that our guests adore.

It sounds like your office is close. Please come back the next time you are on business and let’s see if we can change your opinion. We’d love to see you return.

Warm Regards,

Laurence Dubey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Top Contributor
80 reviews 80 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed September 4, 2012

This hotel is a great location in the brickell area within walking distance to lots of cool bars and restaurants. The rooms are very modern and fun! For the best value, bid on PRICELINE, we got this for $115/night and it was advertised at $250 based on the Holiday weekend. Not bad for a 5 star facility. Note; you will have to pay an additional $36/night to valet if you drive in.

All in all, we liked the place and would deff stay again!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 3, 2012

Very disappointed in your staff, especially your security, my boyfriend left his watch by night stand... we called and the security told us no one found it....we say your cleaning crew kept it.. it was a $5000.00 watch..can't trust your cleaning crew, we thought your hotel was a respectable and honest place to stay..we asked the manager and also the security to give up the names of the cleaning crew, because we want to press charges agains them since your since your security doesn't want to do much .. very much useless.... its a 5k DIAMOND WATCH!!!!

Room Tip: make sure you keep all your belongings because the staff will keep your belongings
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review, October 4, 2012
Dear Acostagc,

Thanks for sharing your comments with us. An investigation was conducted by our security department. They interviewed all parties that entered the room and none of them have ever seen the item in question. Unfortunately our head of security has asked your boyfriend to fill out a formal report and he refused to do so.

Please note that we provide all guests with a safe in the room to prevent these incidents from occurring.

Warm Regards,

Laurence Dubey,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Viceroy Miami

Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Miami
#12 Luxury Hotel in Miami
#18 Family Hotel in Miami
#21 Business Hotel in Miami
#25 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Viceroy Miami 5*
Official Description (provided by the hotel):
Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas.Created for discerning globetrotters,this luxury resort in Miami offers 148 residentially appointed guestrooms, suites and one- and two-bedroom residences (which include fully equipped kitchenettes or full kitchens), custom-designed Sferra linens and more non-negotiable indulgences for a truly exceptional Miami resort experience.From cocktails and small plates served poolside on the 50th floor, to the chef's tasting menu at the signature restaurant and terrace overlooking the pool deck, to round-the-clock guestroom dining, Viceroy Miami satisfies every culinary craving.Located at the northern gateway to Brickell Avenue, Viceroy Miami is ideally situated to cater to the business elite. This Miami boutique hotel is also centrally located near the city's many distinctive neighborhoods, cultural institutions, sporting venues and area attractions.Within Icon Brickell, the hotel stands steps from the 28,000-square-foot spa and fitness center, 300-foot infinity pool on Biscayne Bay, poolside bar and fireplace, and life-size chess set. Perched atop the 50th floor of Viceroy Miami, FIFTY Ultra Lounge offers the city's most exclusive lounge, while the private pool deck with bar offers dramatic skyline views unequalled in Miami.At Viceroy Miami, set the stage bayside and park-side for a business meeting, press event, photo shoot, sales presentation, conference or product launch. Versatile function spaces — ranging from traditional meeting rooms to the signature restaurant, rooftop lounge, and The Viceroy Spa Miami—make Viceroy Miami an ideal location for any gathering or meeting.The hotel also offers comprehensive catering services for every event from weddings to bar mitzvahs - including innovative culinary concepts and event planners that can assist you with all your event needs from décor, design, audio/visual or media. ... more   less 
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Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami

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