Hotel overall is alright, service is horrible though, so you notice all the small details! After my room wasn't serviced, I asked for towels over the phone, they told me that I have to come down to the front desk for that! At the front desk, lady gave me towels, after I asked for a wash cloth, she asked me to wait, since she was helping a guest, another lady came behind the desk and stood there, when I asked her for the washcloth, she rudely told me that she does not work at the front desk and doesn't know where towels are! Towels are kept right behind the desk!!!! It seems like staff is not here to assist but make your life difficult!! Very rude people!
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- Also Known As:
- Courtyard By Marriott Miami Airport West/Doral Hotel Miami
- Courtyard Miami Airport West
- Miami Marriott
- Miami Courtyard