We stayed at this hotel after receiving a $99 voucher from American Airllines after they caused us to miss our flight by changing the gate number and not informing us. We waited outside the terminal for the shuttle for over an hour. By the time the ONE shuttle showed up, there was not enough room for everyone to fit. Fortunately, we were able to get a seat. The van driver, a Hispanic man in his late 40's to early 50's was extremely rude and obviously a disgruntled worker. We advised him that we had been waiting over an hour. His response was, "You're a liar!" He then waived his hand and said that the conversation was over. Upon arriving at the hotel, the smell of stale air hit me right away and I immediately noticed large stains of what appeared to be chocolate on the white tile floor. We were assigned room 305. Hair was found in the tub and the bathroom sink before we even used it. The toilet was clearly dirty, as was the carpet. The next morning I went to the lobby to use the computer in their "business station". There were two used cups of coffee and a half full soda bottle next to the the computer. Now granted, some people are pigs and leaving these things behind is selfish on behalf of those that did so. But the hotel still has the responsibility to clean up these things! Obviously no one had done so in quite some time. I doubt if the same person left two half cups of coffee and one soda bottle next to the computer. As I checked out the next morning, the same nasty chocolate stains remained on the floor, just waiting for someone to slip and break their neck. I have a feeling that this hotel is used as a long term placement facility for welfare recipients or homeless clients.
American Airlines needs to be more careful who make voucher agreements with. Its funny, that I didn't notice a single flight attendant or pilot at the property, yet they will provide vouchers for their customers to stay there.
My suggestion is that you pay a few dollars more and stay someplace safe where you can get a good night's sleep. This place is not it. Full of "yuck" and "ilk". I wanted to boil myself in water after leaving there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 8, 2013
At the Quality Inn we take pride in ensuring our guest satisfaction. We understand the frustration you experienced when your flight was canceled and hope you had a more enjoyable flight home. We are deeply sorry about the condition of the lobby and the rooms but I can assure you that we do offer nice clean and comfortable rooms for our guest. We have addressed the issue with the housekeeping, driver and front desk.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.