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“Terrible customer service!!!” 1 of 5 stars
Review of Quality Inn Miami Airport Hotel

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Quality Inn Miami Airport Hotel
2.0 of 5 Hotel   |   3959 NW 79th Avenue, Miami, FL 33166 (Formerly Fairfield Inn Miami Airport West/Doral Area)   |  
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Ranked #85 of 129 Hotels in Miami
Sheridan, Wyoming
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Terrible customer service!!!”
1 of 5 stars Reviewed December 20, 2012

I checked in late around 2 am. The hotel is in a hard to find location and in a very sketchy part of town. The front desk staff was sitting in a different room with her, I'm assuming boyfriend, on the couch watching a movie. I had to ask for help in order to check in to my room. I asked for information about if they had luggage carts available and she answered with, "Yeah, I'm sure they are around here I don't know where though." The next day they were extremely rude at check out. No one was in uniforms or had name tags on. Overall a terrible experience! I would not stay here ever again and I will make sure to let people know how bad this place is.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doralhotelgm, Front Office Manager at Quality Inn Miami Airport Hotel, responded to this review, January 3, 2013
Good afternoon I definitely would like to apologize if you experienced such a situation while staying with us, I will make sure to speak to my front desk staff and making sure that they do their job the way they were taught. regarding the uniform that’s a violation of our work code so I definitely appreciate the comments and ill make sure to get this aspects solved, I would like to apologize for all the inconveniences you might have experienced and we would definitely would like to thank you for having to choose to stay with us and even though you had a bad stay your information provided will help us improve our aspects, sorry and thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rainbow City, AL
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 13, 2012

Last minute changes to our plans had us looking for a hotel for 1 night pre-cruise in Miami. Found a good value in the Quality Inn at Miami International Airport. Clean room, good parking, lots of restuarants nearby. Easily booked online.

Room Tip: Within walking distance, lots of restuarants nearby.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 12, 2012

I was there just one night and it was absolutely awful never considered to stay in this hotel. Smelly rooms, bad service, dirty rugs and sheets, dirty bathroom, expensive (145 per night) never will consider it an option.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenada
Top Contributor
61 reviews 61 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 7, 2012

Good stay. Clean and comfy room - fridge and microwave included. Complimentary breakfast more than filled us up, to get our day off right - plus round the clock coffee was a treat. Shuttle to and from the airport. Now worries. Staff very very helpful.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 1, 2012

Stayed here for a night as we had to catch a flight early the next morning. As several others have pointed out, the hotel is tricky to find, but with a satnav and some patience I'm sure most ppl will find it. Bare in mind that the hotel is less then 15 minutes away from MIA and close to all the other airport hotels.

Check in was quick and we were in our room within minutes. Our room (249), was directly in the take off path, meaning we had planes literally flying over our heads. Because we checked in late afternoon and left early the following morning we didn't mind the noise too much. I'm sure that if you stay longer it can get on ppl's nerves.

Room was not bad for size. Plenty of room to re pack our bags without falling over. Bathroom was however small. Sink did not fit in and was installed just outside the bathroom. I wasn't too bothered with this. Overall the room was clean and suited our needs for our short stay.

There is a swimming pool that guests can use and breakfast is served in a separet room in the lobby. I didn't really have a lot of time to eat so grabbed some sweet pastries and got out within a minute or two. This was around 7.30-8.00 and the place was full of guests. Be there in good time to get the best start to the day.

Check out was also quick and we left feeling that we had spent our money on a good deal.

Safe travels!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 24, 2012

Made reservations on line through Quality Inn for Stay, Park and Cruise package. We were very pleased that all went as planned and promised. Hotel was not easy to get to but was well taken care of. Friendly staff clean room and good cont. breakfast.

Room Tip: Ask for a room on the backside away from the traffic.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Top Contributor
70 reviews 70 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 18, 2012

We used this hotel's park, stay and cruise program and were very pleased. The staff was very friendly and helpful especially Fatima who worked the front desk. We were offered an early check-in along with a still available complimentary breakfast. The room was very satisfactory and the next day's comp breakfast was okay - the eggs and sausage were inedible to me though . The shuttle to the cruise port went fine. The shuttle arrangements back were a little confusing as we had to negotiate them on our own with the driver. Overall we would gladly stay here again. A very good value indeed!

Room Tip: The hotel has an elevator and suppose all the rooms are comparable. Our room was on the top floor...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Miami Airport Hotel

Address: 3959 NW 79th Avenue, Miami, FL 33166 (Formerly Fairfield Inn Miami Airport West/Doral Area)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #85 of 129 Hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Miami Airport Hotel 2*
Number of rooms: 129
Official Description (provided by the hotel):
Quality Inn Miami Airport offers families and extended-stay guests a friendly and affordable option near Miami International Airport. Enjoy a complimentary airport shuttle (6:00am - midnight), Hot American breakfast every morning, free wireless Internet, Microwave and Refrigerator in every guest room. Headed to the cruise port? Book our "Stay & Cruise" package for convenient shuttle service to the port. Earn free night with Choice Privileges®. International travelers welcome. Our hotel is 100% smoke-free. ... more   less 
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Also Known As:
Fairfield Inn Miami
Fairfield Miami
Miami Fairfield Inn

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