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“Horrible Hotel and Service” 1 of 5 stars
Review of Fortune House Hotel

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Fortune House Hotel
4.0 of 5 Hotel   |   185 SE 14 Terrace, Miami, FL 33131 (Downtown)   |  
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Ranked #82 of 122 Hotels in Miami
Virginia Beach, Virginia
1 review
“Horrible Hotel and Service”
1 of 5 stars Reviewed yesterday NEW via mobile

We booked this Hotel for one night of Expedia. The pictures looked great. WheN we arrived, the bar and restraunt were closed. The front desk took forever to check us in. The rooms were mediocre at best. The "mini bar" was 3-4 beers in the fridge. There was no place to put your luggage in the bedrooms and only one end table. The bathroom had 2 towels and Luke warm water. The Internet barely worked. The next morning at 6am we were awakened to Banging outside and loud traffic. The windows were paper thin. We went down to go to a "full breakfast" which was included, and it ended up being a "contintental" which basically means we had one option. Not as advertised on Expedia. The entire hotel was a disappointment. Don't stay here. Horrible service.

  • Stayed January 2015
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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345 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
High River, Canada
Top Contributor
61 reviews 61 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Downtown Business District. Check in is @4 O'clock so we booked our luggage in the storage, and took a long walk around the Hotel / Condo Apt. Beautiful walk around the bay, very clean neighborhood and I can say safer location in Miami! When we got back,
These are apartment sized rooms. as everything a basic furnished unit will have.it looks like a condo conversion, simple furniture, dining area, with stove, fridge & dishwasher..and the most Important thing I look for when booking a stay.. not near an elevator & if it has onsite laundry, as I really don't want to go to the laundry mat, nor do I want more clothes. The rooms are very spacious, nice balcony for early morning coffee & late night Lemonade.The air conditioner unit woke me up, every time it started up.. the walls were thin, as the last day I was there, a family checked in next door- and had a very colicky baby & not so happy husband...Across the street is the 4 seasons- the tallest building in Miami, and across the street from there, are many restaurants, pizza places, & a drug store up the street. what is super handy the the Metro Mover. a computer driven metro train that commutes the public in and around the downtown area for free. ( I advise don't take it at night)Lots of taxis around the corner. I love, love the location, many amenities. It is clean place to stay. the the time of my stay, I heard a couple of sirens at night. ** make note the breakfast that was included was a simple breakfast** If ever back in Miami, I will come back again for the cleanliness & the location. In brief Book the room!!

Room Tip: These are apartment sized rooms. as everything a basic furnished unit will have.
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  • Stayed January 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I came to this hotel for a little anniversary get away with my husband and to be honest it was the greatest experience I've had by far! Julissa was the one that took care of us from the moment we called to make the reservation to our stay. She has amazing customer service skills and is very attentive!! She is by far one of the biggest reason as to why our stay was so amazing and one of the biggest reasons for us to come back!! Great job guys!!

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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England
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Lovely spacious appartment with balcony. Probably one of the nicest rooms I've stayed in. The metro mover stops nearby which is free so makes it easy to get around if u don't have a car. Staff were ok not overly helpful otherwise would have rated it higher.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Situated across the street from The Four Seasons Hotel, the two are worlds apart. The best that can be said about The Fortune House is that is offers excellent value for the price. Don't expect anything fancy in terms of room furnishings and decor, and you won't be disappointed. The rooms are apartment size with all the usual amenities thereof. But the interior decorators and purchasing staff have succeeded in finding the thinnest sheets and shower curtains. Instead of a luggage rack, feel free to put your suitcase on the open ironing board in the walk-in closet which by the way has the flimsiest plastic hangers I've ever seen. If you weigh more than 120 lbs., don't try sitting on the chairs on the balcony. The wall art is an affront to the word "art." That said, it was pretty clean, sink and shower worked well, only one light bulb needed to be replaced, and heated swimming pool was a delight.

  • Stayed January 2015, traveled on business
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Palm Beach Gardens, Florida, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is my second time here. I loved the first time we stayed here in dec, this time not so much. The room is a joke outdated and ripped up furniture. 19 inch tv in the living room and a computer 13 Computer monitoring to the side bedroom. No way is 4 star! Never again! We stay in downtown Miami for business all the time. This is by far the worst I have seen. The staff is the only good thing about this stay.

  • Stayed January 2015
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freeland, Pennsylvania
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

This is by far the best place I have ever stayed. Victoria and the rest of the staff was absolutely the best! ! Victoria and her staff are so nice and so helpful. The room was amazing! Best place ever

Room Tip: Choose this place. You will not be unhappy!
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  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fortune House Hotel

Address: 185 SE 14 Terrace, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fortune House Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
The Fortune House Hotel is located on Brickell Ave in downtown Miami at the center of the financial district and offers fully furnished apartments to our guests available on a daily, weekly and monthly basis. Designed as an executive retreat as well as a family-friendly property, Fortune House Hotel provides its residents all the comforts of a home-away-from-home. Each apartment has a full-size kitchen, living area, bathroom, bedroom, walk-in closet, balcony, and washer and dryer in the unit, thus making it extremely comfortable for short or long term guests. ... more   less 
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Also Known As:
Fortune Hotel Miami
Fortune House Miami

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