This people are completely unprofessional no type of customer service skills. The food was awful the rooms were nice but make sure not to make any noise they will kick you out for any disturbance. Not a good place to stay unless your 60 and going to sleep. The pool is closed and under construction. There is no management on duties the staff will blame management for everything.

We will definitely stay here again. Good prices. Really nice rooms. Free breakfast that was hot and tasty. Right near the free monorail. If only the Miam hotels provided shuttles to and from the airports. Fortune house says they are actually working on this. IF they really do, I always stay here.

Stayed there for two nights. The crew is terrible. They've made confusions with my reservations, they wanted to have my mother out of her room before the check-out! The bellmen are a bunch of lazy fellows and are not willing to help at all.

The only good thing is that the rooms are huge and that we were close enough to Miami Beach.

I put in 200$ cash as a deposit, first they said we'll get it back in a form of a cheque during check out. So I said ok, come check out apparently the person that issues the cheques weren't there. From there I was upset but the person offered an EXPRESS SHIP of the cheque to my house, so I said ok. I went on a 6day cruise after check out thinking that the cheque should be in my mailbox, came home and needless to say IT WASN'T THERE!!! So I called and then later found out that they didn't ship until 3 days after check out and to makes things worse, it went as regular mail!! They didn't even apologize and said it would take 8-10 business days, I'm fuming but I gave them one more chance. 2 and a half weeks later an it's still not here so I called today and they said they're resending it AGAIN THROUGH REGULAR MAIL!!!! This is terrible service, not even express and no tracking number!!! Don't recommend it, they're not very professional about this whole situation. For all I know someone in their office staff pocketed it..